Home › Travel
Southwest Airlines: Travel App
Booking flights, hotels & cars
Information
Preview 2 platforms
iPhone 8 images
iPad 8 images
What’s New Version 13.13.3
We've made improvements and fixed bugs for a smoother ride.
Description
The Southwest® app lets you easily book flights, hotels, cars, cruises, or vacation packages. Enjoy a seamless travel experience with easy check-ins, flight changes, and low-cost flights all in the palm of your hand. View boarding passes and add flight extras, such as Priority Boarding, through the “My Trips” tab. Rapid Rewards® Members can earn and redeem Rapid Rewards points1 for qualifying Southwest purchases, flights, hotel bookings, or vacations. Enjoy the best travel experience from booking a flight or vacation to planning last-minute trips with the Southwest airline ticket and travel booking app.
Southwest app features:
Flight booking and day-of travel
- Access low-cost fares with Southwest Airlines®
- Travel with ease as you search, book, and manage your flight
- View your gate information, boarding position, flight status, and more in the “My Trips” tab
- Customers can now purchase Priority Boarding to board ahead of group one2
Book hotels with Southwest
- Explore more travel experiences with each hotel booking
- View and manage your reservation and find hotel deals
Boarding passes on the go
- Mobile boarding passes for all Passengers on your trip 24 hours in advance
- Flight number, confirmation number, boarding time, tier status, and TSA PreCheck® details found in one place
- Save your mobile boarding passes to Wallet for convenience
Visit the top travel destinations with Getaways by SouthwestTM
- Book your entire vacation package—flight, hotel, rental car—all in one place. It’s our most flexible way to vacation
- It’s never been easier to get away for vacations. Cancel or make changes to your package up to 10 minutes prior to your first departure3
- Use the in-app booking widget to search vacation packages in 30+ popular destinations like Las Vegas, Hawaii, Cancun, and more
Access inflight entertainment
- Use the app to take you to our Inflight Entertainment Portal, where you can watch free live TV, access free on-demand TV episodes, and view free movies4
Earn Rapid Rewards points when you travel
- Sign up for Rapid Rewards and earn points on your flights. Did you forget to add your Rapid Rewards number during booking? No worries, add it after booking your flight and earn points1
Book a flight, schedule pickups and drop-offs, enjoy fast and easy hotel booking, and embrace last-minute flights for your next spontaneous vacation—all with Southwest.
Disclaimers:
1All Rapid Rewards® rules and regulations apply and can be found at https://www.southwest.com/about-southwest/terms-and-conditions/rapid-rewards/.
2Certain exclusions may apply. Priority Boarding is nonrefundable.
3Bookings canceled or changed 72 hours before your first flight’s scheduled departure will be refunded in the form of vacation travel credits less any optional travel charges & travel insurance. Bookings changed or canceled 72 hours–10 minutes before your first flight’s scheduled departure may be subject to supplier penalties. Bookings must be canceled or changed at least 10 minutes before your first flight’s scheduled departure time or funds will be forfeited. Any eligible credits will be less nonrefundable air travel charges & travel insurance. Subject to Getaways by SouthwestTM Terms & Conditions: https://www.southwest.com/vacations/terms-and-conditions/
4 Where available. Available only on WiFi-enabled designated aircraft. Due to licensing restrictions, on WiFi-enabled international flights, free live TV may not be available for the full duration of the flight. Texting only allows access to iMessage and WhatsApp (which must be downloaded and activated before connecting to SouthwestWiFi).
Capabilities
iMessageWallet
Accessibility
ipadiphonemacrealityDevicetvoswatch
Version history 25 versions
Build 887602640v13.13.32026-07-01 14:31:51
We've made improvements and fixed bugs for a smoother ride.
Build 887168221v13.12.32026-06-19 16:16:46
We've made improvements and fixed bugs for a smoother ride.
Build 887001296v13.12.22026-06-17 14:12:01
We've made improvements and fixed bugs for a smoother ride.
Build 886387022v13.11.02026-06-03 14:17:37
We've made improvements and fixed bugs for a smoother ride.
Build 885823801v13.10.02026-05-20 14:13:38
We've made improvements and fixed bugs for a smoother ride.
Build 885245635v13.9.12026-05-06 14:14:02
We've made some improvements and fixed bugs for a smoother ride.
Build 884725152v13.8.32026-04-22 14:14:12
We've made some improvements and fixed bugs for a smoother ride.
Build 883668046v13.6.12026-03-25 17:17:21
We've made improvements and fixed bugs for a smoother ride.
Build 883024394v13.4.32026-03-11 14:07:50
We've made improvements and fixed bugs for a smoother ride.
Build 882574752v13.3.22026-02-19 16:10:20
We've made improvements and fixed bugs for a smoother ride.
Build 882232795v13.2.42026-02-11 15:09:05
We've made improvements and fixed bugs for a smoother ride.
Build 881947391v13.1.22026-01-30 15:03:39
We've made improvements and fixed bugs for a smoother ride.
Build 881253518v13.1.12026-01-14 15:04:52
We've made improvements and fixed bugs for a smoother ride.
Build 880525350v12.15.32025-12-15 15:17:56
We've made improvements and fixed bugs for a smoother ride.
Build 880116478v12.11.82025-11-26 20:27:54
We've made improvements and fixed bugs for a smoother ride.
Build 879304689v12.11.72025-11-17 16:23:59
TSA Touchless
Now Boarding: TSA PreCheck Touchless ID!
Get ready to breeze through security like never before. TSA PreCheck Touchless ID is now available at select airports—and it’s changing the game for secure, stress-free travel.
What’s New
You can now opt-in to TSA PreCheck Touchless ID in the Southwest app, giving you:
- Faster security screening
- More secure travel experience
Ready to upgrade your airport experience?
Learn more and opt-in today in the Southwest app. Your next trip through security could be your smoothest yet.
Secure. Convenient. Effortless.
Big News: Prepaid Bags Are Coming to Southwest.com and Our Apps!
Say goodbye to long kiosk transactions and hello to a smoother start to your trip!
Soon, you’ll be able to digitally check and pay for your standard bags right from Southwest.com and our mobile apps—before you even arrive at the airport. That means:
- No more juggling your credit card at the kiosk
- Acceptance of digital payments like PayPal and Apple Pay
- A faster, easier lobby experience
This new feature is designed to make your travel day feel like a breeze. Whether you're heading out for business or vacation, prepaid bags will help you skip the hassle and get to your gate with confidence.
Get ready to pack, tap, and go!
Build 878961147v12.10.52025-10-15 21:57:12
We've made improvements and fixed bugs for a smoother ride.
Build 878654408v12.10.32025-10-09 14:01:20
We've made improvements and fixed bugs for a smoother ride.
Build 877654956v12.9.32025-09-04 14:33:15
We've made improvements and fixed bugs for a smoother ride.
Build 877068535v12.8.32025-08-21 14:07:52
We've made improvements and fixed bugs for a smoother ride.
Build 876294221v12.7.52025-07-16 14:02:37
We've made improvements and fixed bugs for a smoother ride.
Build 875946394v12.6.82025-06-30 14:31:44
We've made improvements and fixed bugs for a smoother ride.
Build 875569905v12.6.52025-06-19 14:03:15
We've made improvements and fixed bugs for a smoother ride.
Build 874844860v12.5.52025-05-20 14:04:49
We've made improvements and fixed bugs for a smoother ride.
Build 874255610v12.4.132025-04-24 14:33:28
We've made improvements and fixed bugs for a smoother ride.
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 175 of 175 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
US | en-US | Free | 7.1M | 4.8 | 13.13.3 |
CA | en-CA | Free | 12.1k | 4.8 | 13.13.3 |
MX | es-MX | Free | 7.1k | 4.9 | 13.13.3 |
GB | en-GB | Free | 4.1k | 4.7 | 13.13.3 |
IN | en-GB | Free | 3.8k | 4.9 | 13.13.3 |
AU | en-AU | Free | 3.2k | 4.8 | 13.13.3 |
PH | en-GB | Free | 1.7k | 4.8 | 13.13.3 |
CN | zh-Hans-CN | Free | 1.6k | 4.9 | 13.13.3 |
JP | ja | Free | 1.2k | 4.7 | 13.13.3 |
DE | de-DE | Free | 1.2k | 4.6 | 13.13.3 |
TW | zh-Hant-TW | Free | 1.1k | 4.8 | 13.13.3 |
CR | es-MX | Free | 1.0k | 4.9 | 13.13.3 |
KR | ko | Free | 974 | 4.8 | 13.13.3 |
JM | en-GB | Free | 872 | 4.8 | 13.13.3 |
BR | pt-BR | Free | 842 | 4.9 | 13.13.3 |
NZ | en-AU | Free | 620 | 4.7 | 13.13.3 |
FR | fr-FR | Free | 594 | 4.7 | 13.13.3 |
IT | it | Free | 482 | 4.7 | 13.13.3 |
VN | en-GB | Free | 481 | 4.9 | 13.13.3 |
CO | es-MX | Free | 480 | 4.9 | 13.13.3 |
TH | en-GB | Free | 467 | 4.8 | 13.13.3 |
ES | es-ES | Free | 416 | 4.8 | 13.13.3 |
IE | en-GB | Free | 401 | 4.7 | 13.13.3 |
AE | en-GB | Free | 392 | 4.8 | 13.13.3 |
SG | en-GB | Free | 392 | 4.8 | 13.13.3 |
HK | zh-Hant-HK | Free | 367 | 4.7 | 13.13.3 |
IL | en-GB | Free | 355 | 4.7 | 13.13.3 |
AR | es-MX | Free | 350 | 4.9 | 13.13.3 |
CH | de-CH | Free | 316 | 4.6 | 13.13.3 |
NL | nl | Free | 291 | 4.5 | 13.13.3 |
PE | es-MX | Free | 273 | 4.9 | 13.13.3 |
ZA | en-GB | Free | 261 | 4.8 | 13.13.3 |
DO | es-MX | Free | 257 | 4.8 | 13.13.3 |
PK | en-GB | Free | 246 | 4.9 | 13.13.3 |
SE | sv | Free | 215 | 4.5 | 13.13.3 |
CL | es-MX | Free | 185 | 4.8 | 13.13.3 |
SA | en-GB | Free | 184 | 4.8 | 13.13.3 |
BZ | en-GB | Free | 178 | 4.8 | 13.13.3 |
DK | en-GB | Free | 163 | 4.5 | 13.13.3 |
AT | de-DE | Free | 151 | 4.6 | 13.13.3 |
BE | en-GB | Free | 150 | 4.6 | 13.13.3 |
BS | en-GB | Free | 150 | 4.7 | 13.13.3 |
NG | en-GB | Free | 144 | 4.7 | 13.13.3 |
PL | en-GB | Free | 142 | 4.6 | 13.13.3 |
ID | en-GB | Free | 139 | 4.9 | 13.13.3 |
TC | en-GB | Free | 136 | 4.8 | 13.13.3 |
MY | en-GB | Free | 131 | 4.8 | 13.13.3 |
TR | en-GB | Free | 130 | 4.7 | 13.13.3 |
NO | en-GB | Free | 127 | 4.6 | 13.13.3 |
EC | es-MX | Free | 124 | 4.8 | 13.13.3 |
RU | ru | Free | 121 | 4.8 | 13.13.3 |
KY | en-GB | Free | 117 | 4.8 | 13.13.3 |
GT | es-MX | Free | 92 | 4.9 | 13.13.3 |
CZ | en-GB | Free | 87 | 4.8 | 13.13.3 |
HN | es-MX | Free | 87 | 4.9 | 13.13.3 |
SV | es-MX | Free | 79 | 4.9 | 13.13.3 |
GH | en-GB | Free | 75 | 4.8 | 13.13.3 |
HU | en-GB | Free | 73 | 4.8 | 13.13.3 |
PA | es-MX | Free | 66 | 4.8 | 13.13.3 |
TT | en-GB | Free | 66 | 4.8 | 13.13.3 |
UA | en-GB | Free | 63 | 4.9 | 13.13.3 |
PT | pt-PT | Free | 59 | 4.9 | 13.13.3 |
PY | es-MX | Free | 55 | 5.0 | 13.13.3 |
KE | en-GB | Free | 54 | 4.7 | 13.13.3 |
VE | es-MX | Free | 52 | 4.7 | 13.13.3 |
BO | es-MX | Free | 50 | 4.8 | 13.13.3 |
RO | en-GB | Free | 49 | 4.8 | 13.13.3 |
EG | en-GB | Free | 47 | 4.9 | 13.13.3 |
FI | en-GB | Free | 47 | 4.5 | 13.13.3 |
QA | en-GB | Free | 46 | 4.9 | 13.13.3 |
JO | en-GB | Free | 43 | 4.9 | 13.13.3 |
KW | en-GB | Free | 43 | 4.9 | 13.13.3 |
LK | en-GB | Free | 41 | 5.0 | 13.13.3 |
GR | en-GB | Free | 37 | 4.4 | 13.13.3 |
NI | es-MX | Free | 35 | 4.8 | 13.13.3 |
UY | en-GB | Free | 34 | 4.9 | 13.13.3 |
NP | en-GB | Free | 30 | 4.6 | 13.13.3 |
BG | en-GB | Free | 26 | 4.7 | 13.13.3 |
LB | en-GB | Free | 26 | 4.7 | 13.13.3 |
SK | en-GB | Free | 26 | 4.8 | 13.13.3 |
IS | en-GB | Free | 24 | 4.9 | 13.13.3 |
LT | en-GB | Free | 23 | 4.6 | 13.13.3 |
KH | en-GB | Free | 21 | 4.3 | 13.13.3 |
BH | en-GB | Free | 20 | 5.0 | 13.13.3 |
UG | en-GB | Free | 18 | 4.6 | 13.13.3 |
CY | en-GB | Free | 17 | 4.5 | 13.13.3 |
HR | en-GB | Free | 17 | 4.7 | 13.13.3 |
LU | en-GB | Free | 15 | 4.7 | 13.13.3 |
AM | en-GB | Free | 14 | 5.0 | 13.13.3 |
EE | en-GB | Free | 14 | 4.6 | 13.13.3 |
KZ | en-GB | Free | 14 | 5.0 | 13.13.3 |
MN | en-GB | Free | 14 | 4.9 | 13.13.3 |
SI | en-GB | Free | 13 | 4.8 | 13.13.3 |
DZ | en-GB | Free | 12 | 4.3 | 13.13.3 |
OM | en-GB | Free | 12 | 4.8 | 13.13.3 |
AG | en-GB | Free | 10 | 4.9 | 13.13.3 |
MO | zh-Hant-HK | Free | 10 | 4.5 | 13.13.3 |
AO | en-GB | Free | 9 | 4.9 | 13.13.3 |
GY | en-GB | Free | 9 | 4.4 | 13.13.3 |
TZ | en-GB | Free | 9 | 4.7 | 13.13.3 |
AL | en-GB | Free | 8 | 4.9 | 13.13.3 |
BB | en-GB | Free | 8 | 4.9 | 13.13.3 |
BY | en-GB | Free | 8 | 5.0 | 13.13.3 |
MK | en-GB | Free | 8 | 4.5 | 13.13.3 |
MT | en-GB | Free | 8 | 4.8 | 13.13.3 |
RS | en-GB | Free | 8 | 5.0 | 13.13.3 |
ZW | en-GB | Free | 8 | 4.8 | 13.13.3 |
BM | en-GB | Free | 7 | 4.9 | 13.13.3 |
LV | en-GB | Free | 7 | 5.0 | 13.13.3 |
AZ | en-GB | Free | 6 | 5.0 | 13.13.3 |
FJ | en-GB | Free | 6 | 4.8 | 13.13.3 |
MD | en-GB | Free | 6 | 4.5 | 13.13.3 |
BT | en-GB | Free | 5 | 4.2 | 13.13.3 |
GD | en-GB | Free | 5 | 4.4 | 13.13.3 |
KN | en-GB | Free | 5 | 4.4 | 13.13.3 |
ML | en-GB | Free | 5 | 4.2 | 13.13.3 |
SN | en-GB | Free | 5 | 4.6 | 13.13.3 |
CM | fr-FR | Free | 4 | 5.0 | 13.13.3 |
LC | en-GB | Free | 4 | 5.0 | 13.13.3 |
NA | en-GB | Free | 4 | 4.8 | 13.13.3 |
ZM | en-GB | Free | 4 | 5.0 | 13.13.3 |
FM | en-GB | Free | 3 | 5.0 | 13.13.3 |
LA | en-GB | Free | 3 | 5.0 | 13.13.3 |
SR | en-GB | Free | 3 | 5.0 | 13.13.3 |
BF | en-GB | Free | 2 | 5.0 | 13.13.3 |
BW | en-GB | Free | 2 | 5.0 | 13.13.3 |
CD | en-GB | Free | 2 | 5.0 | 13.13.3 |
MA | en-GB | Free | 2 | 5.0 | 13.13.3 |
MR | en-GB | Free | 2 | 5.0 | 13.13.3 |
MU | en-GB | Free | 2 | 5.0 | 13.13.3 |
PW | en-GB | Free | 2 | 5.0 | 13.13.3 |
SL | en-GB | Free | 2 | 4.0 | 13.13.3 |
UZ | en-GB | Free | 2 | 5.0 | 13.13.3 |
VC | en-GB | Free | 2 | 5.0 | 13.13.3 |
BA | en-GB | Free | 1 | 5.0 | 13.13.3 |
BJ | en-GB | Free | 1 | 5.0 | 13.13.3 |
CG | en-GB | Free | 1 | 5.0 | 13.13.3 |
DM | en-GB | Free | 1 | 5.0 | 13.13.3 |
GM | en-GB | Free | 1 | 1.0 | 13.13.3 |
KG | en-GB | Free | 1 | 5.0 | 13.13.3 |
LR | en-GB | Free | 1 | 5.0 | 13.13.3 |
ME | en-GB | Free | 1 | 5.0 | 13.13.3 |
MG | en-GB | Free | 1 | 4.0 | 13.13.3 |
MM | en-GB | Free | 1 | 5.0 | 13.13.3 |
MS | en-GB | Free | 1 | 5.0 | 13.13.3 |
MV | en-GB | Free | 1 | 5.0 | 13.13.3 |
MW | en-GB | Free | 1 | 5.0 | 13.13.3 |
NE | en-GB | Free | 1 | 4.0 | 13.13.3 |
TN | en-GB | Free | 1 | 2.0 | 13.13.3 |
TO | en-GB | Free | 1 | 5.0 | 13.13.3 |
VG | en-GB | Free | 1 | 5.0 | 13.13.3 |
AF | en-GB | Free | 0 | — | 13.13.3 |
AI | en-GB | Free | 0 | — | 13.13.3 |
BN | en-GB | Free | 0 | — | 13.13.3 |
CI | fr-FR | Free | 0 | — | 13.13.3 |
CV | en-GB | Free | 0 | — | 13.13.3 |
GA | fr-FR | Free | 0 | — | 13.13.3 |
GE | en-GB | Free | 0 | — | 13.13.3 |
GW | en-GB | Free | 0 | — | 13.13.3 |
IQ | en-GB | Free | 0 | — | 13.13.3 |
LY | en-GB | Free | 0 | — | 13.13.3 |
MZ | en-GB | Free | 0 | — | 13.13.3 |
NR | en-GB | Free | 0 | — | 13.13.3 |
PG | en-GB | Free | 0 | — | 13.13.3 |
RW | en-GB | Free | 0 | — | 13.13.3 |
SB | en-GB | Free | 0 | — | 13.13.3 |
SC | en-GB | Free | 0 | — | 13.13.3 |
ST | en-GB | Free | 0 | — | 13.13.3 |
SZ | en-GB | Free | 0 | — | 13.13.3 |
TD | en-GB | Free | 0 | — | 13.13.3 |
TJ | en-GB | Free | 0 | — | 13.13.3 |
TM | en-GB | Free | 0 | — | 13.13.3 |
VU | en-GB | Free | 0 | — | 13.13.3 |
XK | en-GB | Free | 0 | — | 13.13.3 |
YE | en-GB | Free | 0 | — | 13.13.3 |
Reviews 30 reviews · US
★★★★★
Charging extra to choose a seat is ridiculous.
I am disappointed that Southwest now asks customers to pay extra for seat assignments at the time of booking.
Most seats on the aircraft are essentially the same size, so it is difficult to understand why passengers should pay more simply for choosing an aisle or window seat instead of a middle seat. This policy especially impacts couples and families traveling together.
I am only 5 feet tall and can comfortably sit in a middle seat if needed. However, my husband cannot. To travel comfortably, he often needs an aisle or window seat, which means paying an additional fee. If we want to sit toget
TheByrds2026-06-09
★★★★★
Questionable customer service
I am submitting this review regarding my experience with Southwest customer service at San Diego International Airport between 5:00 a.m. and 6:30 a.m. on June 6.
After receiving incorrect directions when asking for assistance with checking my bag, I waited nearly an hour in the wrong line before being told to move to another line, where I waited an additional 40 minutes. When I reached security, I was informed that I could not use TSA PreCheck despite my boarding pass showing PreCheck status. A TSA officer advised that Southwest had me listed as a regular passenger.
I returned to the Southwest
Jubslaw2026-06-08
★★★★★
Overall rating
Been real helpful on everything but bag prices are crazy and flights are high what are ways to get more points so I can use them and use my flight to keep in my pocket and paying for certain are outrageous
If you are a southwest regular with flights beaming so costly free bag under plane and points from each ride should count as one way free on next trip plus points more accommodating for customers airlines will get sales by word of mouth and popularity due to the economy now
Enjoy flights but should be given ear plugs n gum for goin up n landing because it can get ruff and painful if are u
Misskeepitcute2026-05-18
★★★★★
Some UX flaws
The app works well, it'll get the job done. It has the best live widget among all airlines I’ve traveled with. Although there are some things that makes the user experience clanky. First there is at least 5 seconds splash screen on every app opening. Second, the baggage check in process. The app does not tell you that you can buy extra baggage only during check-in process so i was looking for that option and needed to actually google that i need to wair. I would expect the app to provide me such information. When you actually get to the baggage check-in feature, the in-app browser pops up, whi
Adam Hanuš2026-05-15
★★★★★
Disappointed
It really is disappointing Southwest decided to jump on the bandwagon and start charging for everything like the other airlines. Extremely unhappy with the different levels for seating and the boarding process. I can get past the new charge for checked bags but seating according to where in the plane, there is no 1st class, if so it has definitely been down graded. Having paid for “extra legroom” seats, I don’t see the difference. This is just another way to fleece the passengers. Then the boarding, it makes no difference, people are still holding up the line in the isle trying put luggage i
MsRB982026-05-10
★★★★★
Worst experience in my life flying
Southwest has been the worst experience in flying in my whole life. The last three times I have traveled. They have pushed me to the wrong boarding and missed my flight three times in a row, and then was harassed by the manager who happened to be black a colored gentleman who I believe is racist against white people kicked me off of the plane before I was even on it and was not Fly for 24 hours had to talk to another manager, who was very nice and courteous and was able to put me on the next plane in the next morning. I will not be flying Southwest ever again and will be sharing my experience
must be a democratic company2026-04-22
★★★★★
Connecting flight boot
Ten minutes before landing with a need to make my connecting flight, we were rebooked to a different day, plus rebooked out of the premium legroom 3rd row to two middle row seats in rows 21 and 23. We told the flight was canceled due to weather. However, the connecting flight actually left on time and we had time to make the connecting flight. The gate agent lied to us. We were able to book another flight the next day 24hrs later. We were also told that we would have to pay for our own hotel. Every action taken by Southwest was the epitome of an airline that did not care about its customers. I
Reddog882026-03-16
★★★★★
Too frustrating especially in a storm
I live in the northeast and we knew the storm was gonna be bad. I am slated to fly out at 5:30 AM on the 27th. I knew that my flight was coming from Baltimore the night before , which was going to be worse than here. I tried three times in advance to change my flight to something earlier and you did not extend the date of the storm until the 27th which made zero sense because it was still going to be storming in the northeast on the 26th. I knew from experience that this was going to be an issue. I tried three times to change it and you would not do that. Not without me paying an additional $3
Karie-anne (-;2026-01-26
★★★★★
Linda Morrell
I absolutely already hate your new fare, seat, boarding system as I am using it today on the first day of operation! I have already experienced a situation where you changed the time of my flight today, I was sent an email that I did not need to do anything and then when I went to view my reservation noticed I had no seat assigned!! I chose a higher fare so that I could select my seat at booking then found that someone else got my seat when you changed the time of this flight!! I needed an aisle seat and went from 17 D to 23 D when I called.
I have been a loyal SWA customer since you firs
Linlucile2026-01-26
★★★★★
Cannot check in for my return flight
Loved to travel southwest when you had the free bag policy and we were loyal customers but in the future we will be using other carriers. Also we have had problems checking in for flight from the caymans including this one. I get error messages each time I try to check in and even the agent at the help desk was not able. I was forced to come to the ticket counter on my day of travel to get checked in which then placed my boarding position later. We always check in as soon as it is allowed to ensure a reasonable boarding position. I asked the agent at the counter and the help desk what could
Cuddly monkey2026-01-21
★★★★★
Website Simplicity
As a Hawaiʻi resident who frequently travels interisland, booking a flight can either be simple—or incredibly frustrating. Southwest Airlines consistently makes it easy. Their website is straightforward, reliable, and stress-free, especially compared to the Hawaiian Airlines and Alaska Airlines Atmos system, which is often bogged down with technical problems and unnecessary complications.
What I truly appreciate is being able to book a flight quickly **without added hassle, hidden fees, or surprise luggage charges**. For local Hawaiʻi families, these costs matter. At a time when the cost our
Credit Edge Solutions2026-01-19
★★★★★
Disappointed
Took a flight to return my grandkids home to CA. I am disabled and need some assistance. No employees were available to get me to our gate, thru the TSA. My husband was told if we didn’t want to wait, he would have to push me. Which we did- as we did not want to end up being late for our boarding. Next, I have always been treated respectfully by SW staff concerning my disability. This flight however the gentleman at the gate was quite rude. I asked if f my 3 grandkids could board with us as my husband was having to assist me and I was told no, they would have to wait until the ‘family boarding
Mrs RCK2026-01-09
★★★★★
Last Flight SWA
I’m confined to a wheelchair for mobility. This upcoming trip will be my last flight due to the upcoming assigned seating January 27, 2026. There will be 4 reserved seats in the front two rows apparently for ADA. My understanding is these seats are not assigned until the day of airport arrival & on a First Come, First Served basis. There’s no guarantee I’ll be able to sit in the Aisle seat on First Officer’s side, which is the only one I can access with my chair. I travel with my large Service Dog, who lays on the front floor. My dad sits next to me. The other two seats in that row will
Dumpy California2025-12-17
★★★★★
It doesn’t show my flights
I have mixed feelings about the app. I go on a multiple flight a year because of the kids programs I go to and how far apart my parents live. With that being said, I always have to get my confirmation number from my mom, and it almost never shows my flights after I put in the confirmation number. I know that it’s not a problem with checking in because it showed my flight once in the flight tag, and when it doesn’t it always shows it in the check in tab. Also on the checking in note, it won’t let me check in and be done with it. I’m sure that it tells the people working at the airline that I ha
Leafy_Arrow2025-11-24
★★★★★
Can’t Download Boarding Pass
I’ve tried on two separate days/flights to download my boarding pass with the app but before you can select “add to Apple Wallet”, a full screen pop-up “Notice of Hazardous Materials” occurs and while there might be a “agree” or I don’t have” select button, it isn’t appearing on the screen and you can’t scroll down. I called the Southwest Customer Support line and the representative , who was courteous and helpful (sent a text version of my boarding pass) but couldn’t connect me with someone in the “App Support” department so I could explain the situation and hopeful resolve it. And yes,
Chengsterx2025-11-24
★★★★★
Where is my option to add a checked bag?
So I understand that you guys have changed your policies for no longer having included checked bags. If you’re gonna do that, please adjust your prices number one. I was always willing to pay more because you guys at least had that included. But now with this adjustment when I’m trying to check out, there’s no option to add a checked bag. I do not want to do this and take my time to pay for it when I arrive, especially when I’m doing business trips, and my company is covering the cost when I book it online and I cannot do this when I’m having to pay for it in person. I have been using SW for 9
Viviana.A2025-09-02
★★★★★
New Update is Not Helpful
Love SW. Been flying for years. I’ve loved the app, Apple Pay is so much easier than putting in info, I can check potential flight options from my phone. It’s been a great deal. This version of the app is so much cleaner, but it’s literally impractical. I’m looking for a flight, and I see some options with stops. I obviously don’t know every single airport abbreviation, and how long the layover is so naturally I click into that particular flight expecting to get more information and details. Instead though, I get taken to ticket selection options, business, main, etc.. still without being able
PlayaPymp2025-07-12
★★★★★
Flight attendant touched me ??
I took 6 southwest flights this week, just so exhausted with flying and on my last flight I was texting my husband before the plane took off and the FLIGHT ATTENDANT SMACKED ME WITH THE SAFETY MANUAL and said “I need you to pay attention”. When I looked at her baffled, she goes “do you understand me” and looked me dead in my eyes until I said “yes???” Absolutely unprofessional. I was fuming. Everybody was looking at me. Like are you actually so serious? I’ve listened to the safety rundown 6 times this week - everybody else on the flight has headphones in and is on their phones and she felt the
kailee.louise2025-07-10
★★★★★
Doesn’t save booked trips without gymnastics
Update post developer response: followed the instructions, worked quite well, thanks! Upgrade to 3 stars.
However, only three stars because the app still needs a button or message in My Trips that says:
“Looking for a trip, you already booked? Click here for instructions“.
Or, when you are looking at your trip because you thought searching the app for it with your confirmation would pull it into the app for you to refer back to, one that says:
“Would you like to save this trip in the app? Just add your Rapid Rewards number to your flight record and it will show up automatically.”
Tha
AcuDrew2025-06-13
★★★★★
They finally changed their UI and I’m thrilled! I want to fav cities next
OMG my family has been using southwest for at least 20 years. As i got older and started using the interface myself. It just felt stale and hard to use, but i put up with because i liked their deals. I’m excited for this update and hoping to continue more flights with them.
Also i frequent certain cities often, since i have family and recreational activities in one place. I want to easily heart or fav those cities instead of having to scroll or search. Its one click to my fav destination. Or maybe even a fav list that when i tap or the to or from. I can select the list and only have to scroll
FlightFancy1042025-02-09
★★★★★
Don’t think you booking a flight same day you apply for pre approved credit card!!!
I took the pre approved credit card offer and the card didn’t load the same night it was approved. I had already picked my flights and was checking out when I applied for final approval for the credit card. I got an email saying I was approved. I went back to Southwest app and couldn’t complete checkout without the 16 digit card number, even though this the only reason I applied for the card. I called Chase the next day, they said it was nothing they could do, maybe Southwest would book the flight for me without me physical card. Chase would now expedite the credit card to me. I then call Sout
Somebody owe me some $2025-02-06
★★★★★
Did NOT process my flight ticket purchase twice
Unfortunately had to miss out on a sale two times in an attempt to book a round trip within my state. When I submitted the order and it charged my apple pay, the screen was stuck on the loading circle for hours. I ended up just closing the app and refreshing to get rid of the loading screen because I knew nothing was gonna happen. My wifi connection was fine, I even tried with my data, and still did not go thru. I got no email about a flight confirmation. The first instance, it seemed to be refunded; but the most recent time a couple days ago, it charged my cc and was pending. I checked my acc
augje1232025-01-27
★★★★★
Rude Stewards
While at the Pittsburgh airport waiting to board a rude stewardess came up to me and said my bag was too big..she said it loudly in front of a bunch of people to make herself feel important on her little power trip. We measured my bag and it was one inch too high. You folks place the luggage straight up while all other airlines place it sideways which is something you folks should consider doing. Now this plane was 80 passengers light and she kept stating I would take up someone else’s space in which I would not have since the plane was half empty. This was a flight out of Pittsburgh on Decem
DGI-582024-12-27
★★★★★
PLEASE DO NOT CHANGE HOW YOU BOARD THE FLIGHT. If you do my loyalty is going to waver.
Southwest needs to stick with the process they’ve had in the past with being able to board and sit wherever you’d like. This is very important to me as I don’t wanna get stuck next to someone I don’t want to sit to this allows me to pick and choose where I sit, this is very very important to me as well as the being able to fly with your bags not being charged.. the entire process of bags being charged came about during the time when fuel is extremely expensive and airline chosen not to cut back on it as they felt consumers became used to it and quite frankly was just the opposite I used to fl
Big Time Foodie!!2024-12-26
★★★★★
Why I have flown Southwest
I have a vertigo/ claustrophobia issue that makes it perfectly comfortable for me to fly in the front of the plane and extremely uncomfortable for me to be in the back. It was always a game changer to be able to pre board and get a front seat. Now it will be a much more strategic situation and if I don’t plan my travel months in advance I won’t be able to fly. It will make me look at all my options, which many times WON’T be SWA. I have been a great customer. I like that the price stated is ACTUALLY the price to fly! No games! SWA was always the winner because of luggage allowance and ea
Vailhockeymom2024-12-03
★★★★★
Should allow choosing seats the moment we purchase our flights
Flew with them for the first time this weekend and my experience hasn’t been the best.
This thing of categorizing who gets first in the plane, and there are over 100 people to board, really makes very hard for customers you classify as C. There shouldn’t be such a thing and it’s ridiculous. Maybe if it was possible to choose our seats at the moment we purchase the flights maybe it wouldn’t be so hard to find a good seat after 100 or 120 people have boarded. In my 3 flights I got to seat in the middle, and it was nothing but beyond inconvenient speacially seating on uncomfortable hard seats.
I
#sam21#2024-11-12
★★★★★
SWA SURVEY
I want to emphasize to the leadership of SWA and as a shareholder of SWA; what you have created at SWA is the most efficient airline in America. From the online reservations experience to the terminal check-in process to the customer prioritization process to the customer boarding process to the simplicity of open seating to the simple inflight experience. Your pilots are communicative via intercom from the flight deck! Upon landing and many more times than not, when the aircraft arrives at the gate the door is opened in less than a minute, this is HUGE!!! Bags fly free and all the other ancil
Tom40612024-10-13
★★★★★
SWA Rocks !!!
I have been flying on SWA since I was 12 years old, I am now 60. I have had so many friends and family that has worked for and still does work for SWA. Some in Upper Management that started out as Ramp Agents and worked their way up. Some worked in Reservations, a few worked in Stores ( I think that’s what it’s called when they run parts out etc). Currently my Son works in Stores and my Daughter-in-law is a Flight Attendant. I even got to meet Herb once when my brother-in-law was in upper management. He was a wonderful person!!! I have flown standby for years and quite a few times as a paying
TWYld22024-10-11
★★★★★
I love SWA
I’ve been flying SW for nearly 50 years. It’s my airline of choice whenever I fly. I don’t like the idea of changing to assigned seating. It’s no coincidence the logo is a heart. That’s what I see in SWA. What I love most is the flexibility, excellent customer service, professionalism, levity among the flight attendants that help us to relax and enjoy the ride. I will continue to choose SWA even when seats are assigned. I hope nothing else changes because — in the words of a song, I love you just the way you are. Speaking of songs, on one of my first flights on SWA from Kansas City to Oklahoma
Sandajean2024-10-11
★★★★★
Multi city to single
I needed to change my multi city trip to just one. I spent over 1hr with a lot of silent time only to have both my flights canceled& refunded! I called back got a new Rep who said No, your flights were Non Refundable hold so you do not qualify for a refund, hold on let me see what’s going on…more silence. Finally after just over another hour ish, my 2 flights were refunded because the system for some reason glitched and couldn’t get anything other than my RRs which Im now unable to use and have to completely purchase a new flight on my own, forgot to mention… my refund could take upto 30 days
1Mamacita2024-09-25
Change log 29 changes · US
✎
releaseNotes updated
We've made improvements and fixed bugs for a smoother ride.
✎
description updated
The Southwest® app lets you easily book flights, hotels, cars, cruises, or vacation packages. Enjoy a seamless travel experience with easy check-ins, flight cha
✎
subtitle updated
Booking flights, hotels & cars
✎
name updated
Southwest Airlines: Travel App
◆
Version 13.13.3 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.12.3 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.12.2 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.11.0 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.10.0 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.9.1 released
We've made some improvements and fixed bugs for a smoother ride.
◆
Version 13.8.3 released
We've made some improvements and fixed bugs for a smoother ride.
◆
Version 13.6.1 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.4.3 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.3.2 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.2.4 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.1.2 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 13.1.1 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.15.3 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.11.8 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.11.7 released
TSA Touchless
Now Boarding: TSA PreCheck Touchless ID!
Get ready to breeze through security like never before. TSA PreCheck Touchless ID is now available at select airports—and it’s changing the game for secure, stress-free travel.
What’s
◆
Version 12.10.5 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.10.3 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.9.3 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.8.3 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.7.5 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.6.8 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.6.5 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.5.5 released
We've made improvements and fixed bugs for a smoother ride.
◆
Version 12.4.13 released
We've made improvements and fixed bugs for a smoother ride.
CAen-CA
MXes-MX
GBen-GB
INen-GB
AUen-AU
PHen-GB
CNzh-Hans-CN
JPja
DEde-DE
TWzh-Hant-TW
CRes-MX
KRko
JMen-GB
BRpt-BR
NZen-AU
FRfr-FR
ITit
VNen-GB
COes-MX
THen-GB
ESes-ES
IEen-GB
AEen-GB
SGen-GB
HKzh-Hant-HK
ILen-GB
ARes-MX
CHde-CH
NLnl
PEes-MX
ZAen-GB
DOes-MX
PKen-GB
SEsv
CLes-MX
SAen-GB
BZen-GB
DKen-GB
ATde-DE
BEen-GB
BSen-GB
NGen-GB
PLen-GB
IDen-GB
TCen-GB
MYen-GB
TRen-GB
NOen-GB
ECes-MX
RUru
KYen-GB
GTes-MX
CZen-GB
HNes-MX
SVes-MX
GHen-GB
HUen-GB
PAes-MX
TTen-GB
UAen-GB
PTpt-PT
PYes-MX
KEen-GB
VEes-MX
BOes-MX
ROen-GB
EGen-GB
FIen-GB
QAen-GB
JOen-GB
KWen-GB
LKen-GB
GRen-GB
NIes-MX
UYen-GB
NPen-GB
BGen-GB
LBen-GB
SKen-GB
ISen-GB
LTen-GB
KHen-GB
BHen-GB
UGen-GB
CYen-GB
HRen-GB
LUen-GB
AMen-GB
EEen-GB
KZen-GB
MNen-GB
SIen-GB
DZen-GB
OMen-GB
AGen-GB
MOzh-Hant-HK
AOen-GB
GYen-GB
TZen-GB
ALen-GB
BBen-GB
BYen-GB
MKen-GB
MTen-GB
RSen-GB
ZWen-GB
BMen-GB
LVen-GB
AZen-GB
FJen-GB
MDen-GB
BTen-GB
GDen-GB
KNen-GB
MLen-GB
SNen-GB
CMfr-FR
LCen-GB
NAen-GB
ZMen-GB
FMen-GB
LAen-GB
SRen-GB
BFen-GB
BWen-GB
CDen-GB
MAen-GB
MRen-GB
MUen-GB
PWen-GB
SLen-GB
UZen-GB
VCen-GB
BAen-GB
BJen-GB
CGen-GB
DMen-GB
GMen-GB
KGen-GB
LRen-GB
MEen-GB
MGen-GB
MMen-GB
MSen-GB
MVen-GB
MWen-GB
NEen-GB
TNen-GB
TOen-GB
VGen-GB
AFen-GB
AIen-GB
BNen-GB
CIfr-FR
CVen-GB
GAfr-FR
GEen-GB
GWen-GB
IQen-GB
LYen-GB
MZen-GB
NRen-GB
PGen-GB
RWen-GB
SBen-GB
SCen-GB
STen-GB
SZen-GB
TDen-GB
TJen-GB
TMen-GB
VUen-GB
XKen-GB
YEen-GB