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1 of 174 storefronts
Content in en-GB
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Information
Preview 2 platforms
iPhone 5 images
iPad 6 images
What’s New Version 5.72
Transfer ownership of your purifier in 3 easy steps
UI improvements and bug fixes
Description
Get India's Smartest Purifier for free and Pay only for the water you consume. No Upfront Investment | No Maintenance | Free Upgrades.
Accessibility
ipadiphonemacrealityDevicetvoswatch
Version history 25 versions
Build 886367541v5.722026-06-02 05:48:24
Transfer ownership of your purifier in 3 easy steps
UI improvements and bug fixes
Build 885662892v5.712026-05-17 08:53:10
Introducing technician visit tracking with better visibility into scheduled and completed service visits
TDS measurement support for new purifier models to improve water quality monitoring
Bug fixes
Build 884576638v5.702026-04-17 08:08:17
Smarter Helpdesk Experience
Your conversation context is now carried forward when you’re connected to a support agent — no need to repeat details.
More Ways to Reach Support
Added multiple support entry points to make it easier for new and uninstalled users to get help quickly
Bug Fix
Build 882730914v5.692026-03-24 10:21:05
Smarter Helpdesk Experience
Your conversation context is now carried forward when you’re connected to a support agent — no need to repeat details.
More Ways to Reach Support
Added multiple support entry points to make it easier for new and uninstalled users to get help quickly
Build 882147408v5.682026-02-06 07:16:21
Plan changes made easy: Upgrade or downgrade your subscription directly from the app—no support needed.
Build 881630782v5.672026-01-21 08:33:35
Bug fixes for water test report
Build 880846783v5.662025-12-22 06:03:44
Bug fixes for in-app chat
Build 880611696v5.652025-12-15 08:55:03
Bug fixes for in-app chat
Build 880296762v5.642025-12-04 06:25:17
Referral tracking (improved): Track referrals across all stages with detailed status updates.
In-app rating & feedback: Rate the app and share feedback without leaving the app.
Support chat (improved): Cleaner, faster chat interface for smoother support conversations.
Bug fixes
Build 879629337v5.632025-11-11 09:17:16
Improved chat interface to reach our support team
Bug fixes
Build 879367530v5.622025-11-03 03:16:36
Improved chat interface to reach our support team
Bug fixes
Build 878459239v5.612025-09-29 04:50:57
Improved sync reliability via AP mode
Faster helpdesk flow to resolve purifier issues
Easier relocation with better location details
Bug fixes and performance improvements
Build 877447327v5.602025-08-25 06:03:34
-You can now raise and track support issues directly from the app through chat, ensuring faster resolutions
-Fixed critical hardware bugs in our IoT modules that caused some purifiers to malfunction
-Fixed an issue that prevented offline sync from working properly across different screen sizes.
-Other minor bug fixes
Build 875939639v5.592025-07-02 14:08:04
1.Smarter Onboarding Experience-
We’ve redesigned the onboarding flow to help new users get started quickly. Whether you're using our purifer or looking to submit your interest, it's now easier to choose the right path and share your details—right from the app.
2.More Accurate Validity Expiry Alerts -
You’ll now see your subscription validity countdown in hours, not just days. This means better visibility and fewer surprises—stay on top of your plan and renew in time!
3. User Manual Added -
Now you can access a comprehensive, easy-to-understand user manual right inside the app.
Build 874838300v5.582025-05-19 09:35:12
- Duplicate recharge detection: Get alerts when attempting a duplicate recharge, ensuring seamless and error-free transactions.
- Fixes to helpdesk flow
- Bug fixes
Build 873286516v5.572025-03-18 09:12:12
Bug fixes and stability improvements to enhance user experience.
Build 871942399v5.562025-01-23 05:04:38
Simplified helpdesk menu makes it easier to raise complaints
Comprehensive self-help flow for purifier not working issues
Bug fixes
Build 870227341v5.552024-11-07 04:31:12
•New option to purchase your subscription purifier at a special price
•Bug fixes
Build 869331499v5.542024-09-30 04:57:14
Control water taste with our unique "mineral control" feature on the app
Improvements to the wifi connectivity flow
Bug fixes
Build 868674038v5.532024-09-04 04:24:24
Get rewarded when sharing water quality reports
Receive alerts if your recharge is incomplete
Bug Fixes
Build 867682397v5.522024-07-25 03:56:20
New offline update feature to sync your purifier without connecting it to the internet
Request for a purifier connection without logging in
Bug fixes
Build 867349864v5.512024-07-10 06:26:24
New offline update feature to sync your purifier without connecting it to the internet
Request for a purifier connection without logging in
Bug fixes
Build 866709433v5.50.12024-06-17 06:08:43
-New billing flow for postpaid users
-Bug fixes
Build 866125440v5.502024-05-23 06:20:22
-Control water taste with our unique "mineral control" feature on the app
-Improvements to the wifi connectivity flow
-Bug fixes
Build 865401381v5.492024-04-24 08:39:43
-Simplified flow to help you get your purifier online faster
-Improvements to referral page
-Bug fixes
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 1 of 174 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| IN | en-GB | Free | 6.3k | 4.0 | 5.72 |
Not available in: AE, AF, AG, AI, AL, AM, AO, AR, AT, AU, AZ, BA, BB, BE, BF, BG, BH, BJ, BM, BN, BO, BR, BS, BT, BW, BY, BZ, CA, CD, CG, CH, CI, CL, CM, CN, CO, CR, CV, CY, CZ, DE, DK, DM, DO, DZ, EC, EE, EG, ES, FI, FJ, FM, FR, GA, GB, GD, GE, GH, GM, GR, GT, GW, GY, HK, HN, HR, HU, ID, IE, IL, IQ, IS, IT, JM, JO, JP, KE, KG, KH, KN, KR, KW, KY, KZ, LA, LB, LC, LK, LR, LT, LU, LV, LY, MA, MD, ME, MG, MK, ML, MM, MN, MO, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NE, NG, NI, NL, NO, NP, NR, NZ, OM, PA, PE, PG, PH, PK, PL, PT, PW, PY, QA, RO, RS, RU, RW, SA, SB, SC, SE, SG, SI, SK, SL, SN, SR, ST, SV, SZ, TC, TD, TH, TJ, TM, TN, TO, TR, TT, TW, TZ, UA, UG, UY, UZ, VC, VE, VG, VN, VU, XK, YE, ZA, ZM, ZW
Reviews 30 reviews · IN
★★★★★
Extremely Poor Customer Service and Complete Lack of Support
One of the worst service providers I have ever dealt with. They show little to no concern for their customers. You can keep raising support tickets, but they seem to be ignored completely. There is no proper response, no clear communication, and customers are forced to continuously follow up without getting any resolution.
Due to this poor experience, I have decided to discontinue my membership. My sincere advice to others is to think twice before using their services, as customer support and service quality appear to be far below expectations.
Ss Sahu2026-06-01
★★★★★
Smart app, clean water, zero stress
Truly the smartest way to manage drinking water at home. The IoT integration with the app is excellent—I love being able to track my exact usage and monitor filter life right from my phone. Recharging is quick and the plans are highly cost-effective compared to standard water cans. No upfront machine cost and zero maintenance worries. If you are on the fence, just go for it!
SSC13062026-05-31
★★★★★
Horrible service!!! Horrible customer service
Alert!! Bogus service!! Inefficient team!!! Untrustworthy customer support!!!
If you are thinking that they are calling so many times for install or recharge then they will do the same when you will need the service from them. They won’t pickup calls. Their technician won’t pickup calls. Even if their fault, machine is not working or getting serviced, they won’t extend the recharge validity. And some chat bot will give same response again and again in chat support. Please don’t take it.
Frustrated_normal people2026-05-31
★★★★★
Very Slow Support and Service
I would not recommend DrinkPrime based on my recent customer service experience. Support chats are being closed without even confirming whether the issue is resolved, which is very frustrating.
On top of that, it takes 1–2 days just to schedule a service slot when there is a problem. If booking a slot itself takes that long, it raises concerns about how long the actual technician visit and resolution will take.
I think it’s time for DrinkPrime to seriously review and improve their support process and response times; otherwise, customer satisfaction will continue to decline.
BharathV092026-05-12
★★★★★
Worst service
We subscribed their service to our Airbnb flats, we have had constant mess ups and water stopped coming twice. Our guests had a lot of inconvenience. Moreover to recharge we have to go there in person near the purifier which is super inconvenient as we have to ourselves go every time . 100% would not recommend
This is not even value for money, we end up paying 5,000 for a year and for 2 years you pay 10,000 for which we would get a fully owned purifier that will work for 5-6 years straight.
Ashu15952026-05-09
★★★★★
Prime Water Purifier delivers clean, safe, and great-tasting water with its advanced multi-stage fil
Prime Water Purifier delivers clean, safe, and great-tasting water with its advanced multi-stage filtration. It’s easy to use, energy-efficient, and has a sleek design that fits perfectly in any kitchen. A reliable and smart choice for healthy drinking water every day! 💧
K Reddys2026-04-05
★★★★★
Do Not Subscribe — Paying for 28 Days but Losing Service, Unresolved Low TDS Issue and No Accountabi
This has been a highly frustrating and disappointing experience. The core issue is that the water purifier is consistently delivering water with very low TDS levels, which raises serious concerns about water quality and safety. Despite multiple escalations, this issue remains unresolved.
Every time, I receive the same scripted response, but there is no real action or accountability from DP team. What is worse is that DP team has already confirmed that the machine will continue to provide the same poor TDS levels, which clearly means the problem is not going to be fixed.
Yet, DP team is still
Khaja basha2026-03-26
★★★★★
Dangerous Service – Poor Water Quality Caused My Family’s Illness
I am extremely disappointed with DrinkPrime’s service. Over time, their quality has degraded badly, and now it has reached a point where it is affecting my family’s health.
Due to poor maintenance of their water purifier, my entire family suffered from severe food poisoning and diarrhea. This is not a small issue—it is a serious health hazard. Even their own technician admitted that they have started using cheaper quality filters because of high customer volume. This is completely unacceptable for a company dealing with drinking water.
Despite raising multiple complaints (more than 7–8 times
Dpk052026-03-19
★★★★★
Worst service
I purchased a DrinkPrime water purifier with the expectation of good service and clean drinking water.
Unfortunately, my experience has been very disappointing.
The purifier stopped working properly, and 1 have raised complaints many times. However, no one has responded properly, and the issue is still not resolved. Customer support is very poor and there is no proper follow-up from the service team.
I trusted DrinkPrime for a reliable service, but this experience has been frustrating. I hope the company improves its customer support and responds quickly to customer complaints.
9:30 pm
Narahari3982026-03-09
★★★★★
Referral Rewards Not Given, Same Excuse Every Time
I am very disappointed with the service on the Drink Prime application. The referral amount is not being credited properly. Every time I raise a request, the support team gives the same response that there is a backend issue and their team is working on it, but the problem never gets resolved. This has happened multiple times. Very poor service and a frustrating experience for users. Please fix this issue and improve the customer support.
Dk Durgesh2026-03-06
★★★★★
Highly Recommended
I’ve had a great experience using the DrinkPrime app so far. The interface is simple and easy to navigate, and managing my water subscription has become completely hassle-free. I really like how I can monitor usage, recharge instantly, and raise service requests directly from the app without any confusion.
tanmaysingh0072026-02-25
★★★★★
Bad - New Good But Only for 1st Year
I subscribed to the new dp 2years back. And had one before also multiple times but fortunately just for 1year. If you are planning for a new one then everything would be perfect but as it gets old and ask for maintenance their customer support will make you cry blood. The in office team and on ground team who comes are in completely async. They just create a ticket on reaching but the on ground team who comes for the check will just call or come for the sake of marking their ticket complete not for resolving the issue. Learnt my lesson and would close the subscription this year. And what fraud
Neel The App User2026-02-22
★★★★★
After service is poor
After installing with in 2 days the purifier’s connection not working through app the reconnection is getting failed again and again and if we request for technician service the slots are not available neither they mention by when the slot will be available.. If want to cancel they mention 7 days trial the process for cancellation is also not clear.. very poor after service.
Siashree2026-02-08
★★★★★
Pathetic pathetic service. DO NOT GET THIS!!!!
I made the mistake of getting DrinkPrime since I had heard tall claims from the team and decided that I would give a go. How wrong I was. I decided to relocate to a new house that is 4 to 5 km from my old place and raised a ticket for the team to relocate the purifier on 31st of January. Today is 4th of January, and I have still not had my purifier installed by their team. All of them are absolutely incompetent, and you cannot even contact them via a number because they have a chat based customer support (none of whom will be able to help you either by the way). Absolutely pathetic service, th
TheIndianGirl2026-02-04
★★★★★
Saviour during my bachelor life
I had been using this in Bangalore for last 3 years, finally i bought my own purifier.
The entire process of installing, maintaining and uninstalling was super smooth.
Overall, recommended product if you don’t have an upfront amount.
Dogesh nibba2026-01-13
★★★★★
So much to improve !
Offers great cost savings
1. No customer care phone no, need to wait min 30-45 min on WhatsApp to keep on chatting with support team .
2. The app only shows water test report which was taken at the time of installation. Absolutely no use of this post a month , by then much have got changed .
3. If DP is also a tech company they should have sensors/ or update on the filters being used so that it creates more trust/transparency.
4. The water test report has two parameters: tested tap water(TTw) and drink prime water (DP)
5. In this for eg TDS of TTW is 101 (fair) and of DP is 101 however for a
WIFF57A7622026-01-04
★★★★★
Good Quality Water & Purifier however customer support needs to be improved
I am using drink prime since last 1.5 yrs and overall we are having good experience however there is one thing which I noticed these guys don’t come to visit unlike other purifier does 6 month visit to validate water quality & purifier health and filters. As app suggest all good but quite ensure how we can believe on App data. Rest is good
Sam199019902025-12-28
★★★★★
Extremely poor service
When I bought Drink Prime 5 years back, it was confirmed to me that after 3 years, the purifier would be changed. Now, it has been 5 years, and the purifier is not working properly, and Drink Prime is asking for money to replace the purifier. They are asking me to recharge for either 6 months, 1 year, or 3 months more beyond my existing plan, which is already live and has not expired. This is extremely bad and unethical practices.
Mafioso7862025-12-21
★★★★★
Never take service of this company
I have been using there service from last 3 years and first they never change the filter and when it got changed it stopped working after 25 days and now after following with their technician from last two days it’s not resolved because first technician visited and said the purifier board is not working it will be changed and now the 2nd day the new technician not even bother to come and they over customer support is more pathetic then their service itself
Prince81792025-12-09
★★★★★
Terrible Purifier Design - Found Insects Inside the Purifier!
I am beyond frustrated and shocked. Today I opened the lid of the purifier by accident and what I saw inside was horrifying — ants, spiders and even cockroaches inside the water chamber.
This means I have been drinking this water every single day without knowing what was actually contaminating it. I trusted this purifier for clean and safe water, but clearly the design is so poor that insects can easily enter and stay inside the unit without being noticed.
This is not just a small issue — this is a serious health risk. We buy a purifier to protect our families, not to be exposed to even more
Srikanth_S2025-11-27
★★★★★
Once Reliable, Now a Frustrating Mess
I’ve been a DrinkPrime customer since 2020, back when I moved to Bangalore — and honestly, the product used to be fantastic. The purifier worked smoothly, the app felt like real IoT, and service was prompt and predictable.
Fast-forward to 2024, and it feels like a completely different company.
The app can’t perform something as basic as syncing. Service requests rarely happen on time. Every interaction ends with generic advice like “switch off your mobile,” “turn off Bluetooth,” “restart the app,” or “the purifier will be serviced shortly.” But nothing actually works.
It’s a classic example
Yeshu19832025-11-25
★★★★★
Worst customer service that no one else can provide
The only good thing about Drink Prime is their quick installation. If everything works fine, consider yourself lucky — but the real trouble begins when something stops working. Raising a service ticket is extremely difficult, with call waiting times of at least 30 minutes.
A technician once visited and said he’d send someone else to fix the issue. I had to go out of town the next day, but they rescheduled the visit on their own to a time when I wasn’t available. Later, they closed the ticket without resolving the issue, and now I have to raise a new complaint — which, again, is very frustrati
SK95!2025-11-03
★★★★★
Pathetic Customer Support
The only good thing about Drink Prime is their quick installation. If everything works fine, consider yourself lucky — but the real trouble begins when something stops working. Raising a service ticket is extremely difficult, with call waiting times of at least 30 minutes.
A technician once visited and said he’d send someone else to fix the issue. I had to go out of town the next day, but they rescheduled the visit on their own to a time when I wasn’t available. Later, they closed the ticket without resolving the issue, and now I have to raise a new complaint — which, again, is very frustrati
Shraddha4162025-11-03
★★★★★
Pathetic service
DrinkPrime’s service has been extremely disappointing and frustrating. The main issue is their unreliable customer support—technicians often take days to arrive and rarely fix problems on a single visit. In my case, I had recurring issues with water leakage, filter replacements being delayed, and the purifier shutting down unexpectedly. Even after multiple service requests, the technicians kept making excuses or simply asked me to troubleshoot problems myself, which is unacceptable when you need safe drinking water.
Their app also gives misleading status reports, indicating everything is fine
Sid Jeer2025-11-01
★★★★★
HORRIBLE
I have had this rubbish in my house for 1.5 years . Last six months have been most horrible. No technicians visit. Their customer care wait is always 30 minutes and above. They will send you numerous Whattsapp chats that technician will come to check . Later on that very day you will get a message . Ticket cancelled due to you were not available. Now my child husband and maid are down with typhoid. DO not go for this. Don’t put your family at threat. ⭐☆☆☆☆ Terrible Experience – Unsafe and Unreliable Service!
Have you subscribed to this company? Please think twice. Their service is absolutel
MonitaAhluwalia2025-10-30
★★★★★
Zero customer service even after subscribing for 2+ years
We have been using water purifier for past 2.5 years . 2months back water taste was not good and I couldn’t reach their customer service to raise a complaint in the first place . Later since I didn’t pay monthly subscription a follow up email from collections team and I raised the issue . But no response even after that .looks like they are going down trend in their business. Think twice about these guys
Hssge2025-10-27
★★★★★
Solved all my home RO issues
It’s been a year of usage. The service turn around time(most of time within 4-5h technician is home), quality of machine and most important totally hassle free usage. No need to worry about costly filter components anymore.
Nicareg12025-10-25
★★★★★
Worst machine please don’t waste your money and time
For the past 3 to 4 months, even after recharging, the purifier often shows “device not synced” and prompts for a recharge again. Every time we contact customer care, it takes nearly half an hour just to get connected, and even then, the support provided is very poor. Eventually, we decided to cancel the subscription, and surprisingly, they were completely fine with it—as if they don’t value their customers. It’s very disappointing to experience such unprofessional service after such a long wait and repeated issues.
Onish Aiyappa2025-10-08
★★★★★
Very irritating customer support
I was using a drink prime when i was staying in HSR layout, bengaluru. I moved from that apartment to a totally different place and asked drinkprime team to update their contact details to my friend’s contact. Even after 2 years im still getting calls regarding the old drink prime which is currently used by my friends. I have told every drinkprime executive who calls me to update it. But these people never cared. The only thing these idiots have updated in contact was the name and not the number. Absolutely irritating behavior.
Arjun Kariat2025-09-27
★★★★★
Pretty bad Product and Service
We’ve been using drinkPrime for a while now, but unfortunately, the experience has been quite disappointing. The biggest issue is that the machine often fails to sync, which creates a lot of inconvenience—especially for a family that depends on a consistent water supply. When the machine doesn't work, you're left stuck without any immediate resolution.
While the pricing model is fairly reasonable, the quality of service doesn't match up. Earlier, we could call customer support and get quick help, but now they’ve removed that option. You're forced to use chat support, which is far from efficien
Chitranshggggg2025-09-09
Change log 29 changes · IN
✎
releaseNotes updated
Transfer ownership of your purifier in 3 easy steps
UI improvements and bug fixes
✎
description updated
Get India's Smartest Purifier for free and Pay only for the water you consume. No Upfront Investment | No Maintenance | Free Upgrades.
✎
subtitle updated
India's Smartest Purifier
✎
name updated
DrinkPrime
◆
Version 5.72 released
Transfer ownership of your purifier in 3 easy steps
UI improvements and bug fixes
◆
Version 5.71 released
Introducing technician visit tracking with better visibility into scheduled and completed service visits
TDS measurement support for new purifier models to improve water quality monitoring
Bug fixes
◆
Version 5.70 released
Smarter Helpdesk Experience
Your conversation context is now carried forward when you’re connected to a support agent — no need to repeat details.
More Ways to Reach Support
Added multiple support entry points to make it easier for new and
◆
Version 5.69 released
Smarter Helpdesk Experience
Your conversation context is now carried forward when you’re connected to a support agent — no need to repeat details.
More Ways to Reach Support
Added multiple support entry points to make it easier for new and
◆
Version 5.68 released
Plan changes made easy: Upgrade or downgrade your subscription directly from the app—no support needed.
◆
Version 5.67 released
Bug fixes for water test report
◆
Version 5.66 released
Bug fixes for in-app chat
◆
Version 5.65 released
Bug fixes for in-app chat
◆
Version 5.64 released
Referral tracking (improved): Track referrals across all stages with detailed status updates.
In-app rating & feedback: Rate the app and share feedback without leaving the app.
Support chat (improved): Cleaner, faster chat interface for smo
◆
Version 5.63 released
Improved chat interface to reach our support team
Bug fixes
◆
Version 5.62 released
Improved chat interface to reach our support team
Bug fixes
◆
Version 5.61 released
Improved sync reliability via AP mode
Faster helpdesk flow to resolve purifier issues
Easier relocation with better location details
Bug fixes and performance improvements
◆
Version 5.60 released
-You can now raise and track support issues directly from the app through chat, ensuring faster resolutions
-Fixed critical hardware bugs in our IoT modules that caused some purifiers to malfunction
-Fixed an issue that prevented offline sy
◆
Version 5.59 released
1.Smarter Onboarding Experience-
We’ve redesigned the onboarding flow to help new users get started quickly. Whether you're using our purifer or looking to submit your interest, it's now easier to choose the right path and share your detail
◆
Version 5.58 released
- Duplicate recharge detection: Get alerts when attempting a duplicate recharge, ensuring seamless and error-free transactions.
- Fixes to helpdesk flow
- Bug fixes
◆
Version 5.57 released
Bug fixes and stability improvements to enhance user experience.
◆
Version 5.56 released
Simplified helpdesk menu makes it easier to raise complaints
Comprehensive self-help flow for purifier not working issues
Bug fixes
◆
Version 5.55 released
•New option to purchase your subscription purifier at a special price
•Bug fixes
◆
Version 5.54 released
Control water taste with our unique "mineral control" feature on the app
Improvements to the wifi connectivity flow
Bug fixes
◆
Version 5.53 released
Get rewarded when sharing water quality reports
Receive alerts if your recharge is incomplete
Bug Fixes
◆
Version 5.52 released
New offline update feature to sync your purifier without connecting it to the internet
Request for a purifier connection without logging in
Bug fixes
◆
Version 5.51 released
New offline update feature to sync your purifier without connecting it to the internet
Request for a purifier connection without logging in
Bug fixes
◆
Version 5.50.1 released
-New billing flow for postpaid users
-Bug fixes
◆
Version 5.50 released
-Control water taste with our unique "mineral control" feature on the app
-Improvements to the wifi connectivity flow
-Bug fixes
◆
Version 5.49 released
-Simplified flow to help you get your purifier online faster
-Improvements to referral page
-Bug fixes