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What’s New Version 10.31.1
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Description
The app is easy to learn and easier to master. Its modern, clean and responsive user experience offers game-changing functionality and gives you peace of mind with an unrivalled view into your package’s status.
Happy shipping!
Capabilities
Wallet
Accessibility
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Version history 25 versions
Build 887309260v10.31.12026-07-01 05:17:39
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 885983401v10.30.22026-05-22 17:31:09
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 885576689v10.30.12026-05-21 14:41:54
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 885286802v10.29.12026-05-06 15:27:28
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 884813762v10.28.12026-04-27 14:49:21
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 883555308v10.27.12026-04-01 10:35:14
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 882542524v10.26.12026-02-19 18:11:01
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 881283392v10.25.12026-02-04 21:47:30
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 879643256v10.24.12025-11-13 18:30:54
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 879215631v10.23.22025-10-29 19:37:27
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 878713676v10.23.12025-10-20 12:53:21
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 878206850v10.22.12025-09-29 20:36:04
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 877286758v10.20.12025-08-21 18:09:16
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 876781679v10.19.12025-07-30 14:59:48
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 876384318v10.18.12025-07-16 16:20:52
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Your iPhone just joined our logistics team. Schedule a pickup straight from your device.
- Pick up where you left off: Now you can start a shipment in one place and finish in another without losing your progress.
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 875574843v10.17.22025-06-18 05:08:36
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 875470587v10.17.12025-06-12 14:24:36
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 875180161v10.16.22025-06-04 14:35:38
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 874880153v10.16.12025-05-29 15:06:02
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 874434575v10.15.12025-05-14 14:11:56
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- No login? No problem. Quickly ship within the UPS app without signing in
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 873699567v10.14.12025-04-09 14:11:18
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 872855342v10.13.12025-03-06 16:23:05
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 872595643v10.12.12025-02-19 14:38:51
You're always on our mind - no, really. You are! That's why we're constantly improving the UPS App to work better for you.
Get hype! The UPS App now supports Roadie XD tracking. Roadie's tracking info includes various shipping events, such as packages loaded onto vehicle, attempted delivery, successful delivery, a photo of the delivery and more.
Build 872395562v10.11.32025-02-11 21:27:24
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
Build 872266421v10.11.22025-02-05 19:00:14
We're consistently updating our app experience, making UPS work better for you one release at a time.
Check out the newest additions to the app:
- Visit the Store tab and use your personalized QR code to streamline in-store experience, access receipts with tracking and more.
- Find UPS locations for drop-offs or shipping and save them for future use.
- Ship to more than 200 countries, upgrade packages to UPS Ground and complete forms digitally.
- Set delivery hold preferences to avoid missing deliveries when you're not home.
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 9 of 87 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
US | en-US | Free | 1.0M | 4.6 | 10.31.1 |
DE | de-DE | Free | 48.6k | 3.4 | 10.31.1 |
SE | sv | Free | 11.9k | 2.9 | 10.31.1 |
MX | es-MX | Free | 9.1k | 4.4 | 10.31.1 |
ES | es-ES | Free | 8.0k | 3.8 | 10.31.1 |
BR | pt-BR | Free | 1.5k | 4.6 | 10.31.1 |
HK | zh-Hant-HK | Free | 786 | 4.3 | 10.31.1 |
SG | en-GB | Free | 413 | 4.1 | 10.31.1 |
MY | en-GB | Free | 334 | 4.4 | 10.31.1 |
Not available in: AG, AI, AO, AR, BB, BF, BJ, BO, BS, BW, BZ, CD, CG, CI, CL, CM, CN, CO, CR, CV, DM, DO, DZ, EC, GA, GD, GH, GM, GT, GW, GY, HN, IS, JM, KE, KH, KN, KY, LC, LR, LY, MA, MD, MG, ML, MS, MU, MW, MZ, NA, NE, NG, NI, NP, PA, PE, PK, PY, RW, SC, SL, SN, SR, ST, SV, SZ, TC, TD, TN, TT, TZ, UG, UY, VC, VE, VG, ZM, ZW
Reviews 30 reviews · US
★★★★★
Fraudulent person hacked my account!!! UPS won’t help!
My UPS account was hacked and I constantly get updates sent to my email in my name using my information with details about packages that are being delivered to a house in Dublin, VA I don’t even live in VA! I have called and spoke with multiple people about this at UPS and they will do nothing about it. As long as they are getting business they don’t care if someone is fraudulently doing things. I have tried to go into the account and change the address but they will not allow me to because the thief has hacked my account and changed my passwords. UPS will not help me get control of my account
Tie dy2026-06-09
★★★★★
ABSOLUTE WORST!!!
UPS app is a joke! They really know how to hype up an app but DO NOT be fooled!! You will get at most 1-2 useful additional customized functions but if you were like me in thinking that by downloading this app we will somehow someway get expanded, exclusive, simple and easy touch of the finger settings you would seriously be let down!!! Don’t fall for this app by a greedy corporation that will ALWAYS prioritize profits over its customers! You will NOT receive any additional functions without having to PAY additional fees for options that could easily be completely free! Downloading this app wi
Real~Psychic2026-06-06
★★★★★
Tracking Number don’t open app and you can’t leave specific instructions for delivery person
I received a UPS tracking number from Costco. When I click it, instead of going to the UPS app, it takes me to a page telling me I should sign up for that app. I already have an account there. So I have to copy the tracking number (not the link, which it usually tries to copy instead the actual tracking number characters), log into my UPS app, and paste it in the tracking number field. That works, but then when you click on the option to give instructions to the delivery driver, it makes you log into on the website. So I do that. Copy and paste the tracking number again. And then, the only opt
pablopaul2026-06-05
★★★★★
A-lot of bot 5 star reviews
I don’t know where all these five star reviews came from, but there’s no way in hell. This app is practically unusable. It’s buggy you try to sign in once with successful sign in info to change delivery destination, and it locks you out I’ve never had a good experience with UPS every single time I’ve ever gotten a package that I’ve had to use them. Unfortunately, something goes wrong. Anytime I’ve ever ordered a package for some reason at my particular address of signature is required on everything I’ve ever purchased regardless of it was an expensive item or not, and attempts to deliver are a
Nillagorillaz2026-05-28
★★★★★
UPS are my heroes dressed in brown!
Most of the UPS drivers are very nice. They deliver my packages with care and they treat me as if I were part of their family.
My grandson loved his UPS driver so much that I had to buy him a brown delivery uniform that resembled a UPS uniform. I wish they could have had a little UPS truck like the one the little boy had in the commercial. I’d definitely bought one as would my friends would too! Even if it were for their daughters! LOL!
He delivered cookies, flowers, etc. to his neighbors in his uniform! He was so precious. He loved his uniform so much that I kept having to buy him other
Spidersbite2026-05-25
★★★★★
Poor delivery service and customer service
Will neve deal with ups again and will show and tell retailers not to use ups my fight with ups has been going on since wed the 20th I sent the digital signature the next day as I pulled into my driveway the ups truck came past me I got out and waved at the driver cause they left a note on my front door watched them do another delivery down the road and watch them turn the other way so the phone calls began talked to a rep and was not getting any help so I asked for a supervisor and was told that my packages would be delivered that evening I waited from 330 to after 7pm and nothing came I
stangmangt512026-05-24
★★★★★
Frustrating
No matter who I’ve ordered from, if it’s being shipped by UPS, it won’t make it to me. For whatever reason their computer system will not add the zero at the end of my unit number, and therefore cannot be delivered. A couple of things have made it to me, but only because the very astute delivery person figured it out. There is no way online, through the UPS app, or through ‘My Choice’ that I can make the change. Every time I try, it turns into an hour of going around in circles. I wish I knew, before I ordered something, if it was going to be shipped by UPS.
I can tell immediately when t
lqucnriszvt2026-05-23
★★★★★
Delivery frustration
I received an email yesterday advising my package would be here between 1245 and 445 pm. I waited during the designated time in my package did not arrive. I was actually at home until six. I got a notification that the attempted my delivery at 8:30 PM. I called customer service who arranged for me to have my package delivered between 11 and 12 PM the following day. I changed my plans so I could be here during the designated time. It still did not come. When I called customer service They advised UPS had up until 9 PM to deliver my package which I found unacceptable. When I spoke to the manager
Stevenshaw2026-05-23
★★★★★
...from a former "brown" driver
In the fall of 2017, I drove for UPS in the great city of Houston. I was hired as a seasonal and it went so well that they asked me to stay on and become a full-time driver.
Even though I was only able to do it for a few months because my regular day job--being a technical writer and editor--came calling and I made more money doing that, to take care of my family… I still have UPS in my blood.
I appreciate every single driver I come across.
If I see them pull up in front of my house, I will walk across the lawn to go get the package for them and save them some steps as we would call it.
The Seinfeldist2026-05-22
★★★★★
Info right there at your fingertips 24/7
I am a product reviewer, so when I say I get a lot of packages delivered to me, I do mean a lot. They come from all over the world. It’s so good to be able to keep track of the ones that are shipped via UPS or shipped via USPS and are upgraded to UPS Ground with my UPS MyChoice Premium membership. I know when a company creates a label, when a package is received by the carrier, and when the package is in route to me. I get delivery dates and estimated times on that date. I also have the option to change the delivery and leave specific delivery instructions for the delivery driver. The app also
volsfan142222026-05-22
★★★★★
Saturday Wasted
After spending 3 Hours waiting for a scheduled delivery I called the Customer Service Center. I was told that my package was delayed but would be delivered today. I requested that they contact the driver to confirm they grudgingly agreed and said this would take up to an hour and that I would receive a call. After yet another hour I called again and was told it would be delivered by end of business I requested to speak with a supervisor and was then told that the package was not out for delivery and would not be delivered until Monday. I asked to pick it up and it was again grudgingly that the
Justified Whiner2026-05-09
★★★★★
Holding my package over a signature
I’ve tried to digitally sign for a package multiple times that was expected 3 days ago. I work throughout the day and cannot be home to give a signature.
I tried calling customer service and expressing this with little to no solution other than wait.
The app made it appear as though I could pay to pick up my package the next day at an access point nearby. Seemed perfect for me except having to pay to get MY STUFF.
I requested one and scheduled it for the next day from 9am to 5pm only to be told that it typically arrives the day after when I showed up.
Very frustrated with UPS at the mo
SmightLord2026-05-07
★★★★★
Package Change Instructions are not to be desired
I really am irritated that there is no update on status and better I cannot go in and look for the change instructions description anywhere. Why I have to pay for it to begin with makes me more irritated. My package should have a status of out for delivery and it does not. This goes back to previous mentions items because I wanted to see what i inputted into the system. I have even signed a release but I see no details accept that it was signed. If you are doing this by e-mail that makes matters worse because I cannot access e-mail at work. You need to really work on this app and that is anoth
JABLAXMAN2026-05-07
★★★★★
Elimination of help
I received a notification that a package was undeliverable to a location that has 24 hour service, and of the approximately five packages you had, two of them had been delivered. You keep telling me you can’t deliver them at 2 o’clock in the morning, but you don’t leave me, the receiver anyway to respond to you. All you had to do was ring the doorbell. It’s that easy. I don’t know how many trips exactly you wasted
But there is no way for me to call you and there’s no way for me leave you that information so that you can get it to the driver. All of the links that you left me go to dead ends
LH7772026-04-16
★★★★★
Website and App is awful
Guys. It’s 2026. Just hire someone to make your website & app better. There is literally nowhere I can leave a message for the delivery driver on how and where to drop off packages. You only have the one part where I can select from a drop down menu. But sometimes the option I’m looking for is not there. (Leave it in front hallway/ Foyer, leave it with neighbor , etc). Just let your customers type an answer in that space! Instead of only allowing us to pick from a drop down menu. It’ll help customers and help your workers too!
Also sometimes I need you to drop it off with no signature needed
UPS upset customer2026-04-02
★★★★★ · edited
Favorite shipper
UPS seems to be the best shipper for me my packages seem to always arrive on time even in not so good weather where other shippers send me texts or emails saying my road or highway is not passable. The next statement is the normal delivery driver “Dee Birdie Sanders” always meets me with a smile and always helps me get my packages in knowing I am disabled and have serious problems with my back and legs plus cancer and she always asks how I’m doing knowing of my conditions and I know this has very little with shipping or delivering packages but she makes it a pleasure seeing her being mostly sh
C.B.S. 122026-03-28
★★★★★
Constantly Late
I have been a UPS CUSTOMER FOR MANY MANY DECCADES, But Latlry especially here in Long Beach Calif,
For past 9 months, Drivers just throw packages on Door steps or sidewalks from truck, I live in a corner house, Thry NEVER RVER Ring the door bell or knock, I have had many packages stolen because of this, I’ve filed complaints before, Thst have fallen on deaf ears,
And on top of that I’ve sent 8 second day sir deliveries to my other home to my daughter
In the San Joaquin Valley from LONG BEACH, I’m paying upwards of $63 for a second day air package shipped from a UPS and for some reason you’re
Kerry thomad2026-03-24
★★★★★
Worst delivery service!!!
You give a delivery window for “signature required” and then come outside of that window!!!! Friday 3/13
I leave my job EARLY FOR NOTHING! I call and there’s no help in site despite it’s only 2:00pm. I’m available to even COME GET MY OWN PACKAGE valued at $2,000 dollars! Nope sorry. It’s on the truck. We can’t do a thing. Next day comes. The local number I was given to see if it’s in fact on the truck for the following morning just rings and rings 🤷♀️
I go to check YOUR app. Now it says I can’t have my package until MONDAY, but your 800 number says I’ll have it today 🤬 so how many days of
spgb99842026-03-14
★★★★★
Terrible service with delivery from Verizon
Verizon requires a signature for delivery. OK, but there’s a big problem: 1) there is no 2- hour window delivery- it’s a 15- hour window from 6:00 AM to 9:00 PM 2) you’re not allowed to redirect to neighbor willing to sign for it, despite the fact that UPS app allows you to TRY that. But delivery people ignore that and attempts primarily address only. 3) You can’t have the package redirected to a UPS facility where you could then go at your convenience and sign for it. Again, UPS lets you TRY but the just attempt to deliver at primary address instead. 4) though I called and talked with UPS a
Pherus Bewlor2026-02-06
★★★★★
Agent/customer Service
Stinks. There is a technical issue in their system saying I requested the delivery be held at their store. I called asap as soon as I got message before they even had the package. They said they would have to get the technician department to look into it. Then they will call me back. A while later the STORE called back. Lol. They are the ones that gave me the 800 number to call for service agents. I tried a second time and got a song and dance from a very rude agent who knew even less. They said they could not change it to the deliver address that’s on my account. I’d have to do it mysel
New to app world2026-01-14
★★★★★
Exceptional-Service Always
Hi UPS,
Thank you! We are thankful and grateful for your exceptional customer service. No matter the day, or time our “delivery-drivers” always present themselves and represent their employer UPS in a high regard, and first and foremost customer first, customer satisfaction. It takes me back to the good ole, days when a customer service mattered, and valued. Friendly, respectful and always showing such politeness, it’s an absolute pleasure and honor to see your vehicles in our neighborhood! Along with outstanding and remarkable service, we are always greeted with a smile and respectful attitu
UnusedMailbox2026-01-13
★★★★★
Terrible cust service!
My item, that requires a signature was supposed to be here yesterday between 10:30- 2:30 pm. I stayed home and planned my work appointments around that time. No one showed up and no further communication so I left to go to work and when I arrived home, there was a notice that they had been here at 5:00 pm!!! When I looked up the next time they were to come back, it was today between 11:00 am-3:00 pm. Again, I arranged my schedule and missed part of a day working to accommodate this time frame, and again no one showed up during these hours!!! It is now 7:27 pm and no one has still arrive
Moos haven2026-01-10
★★★★★
Set unrealistic expectations
Just ordered an Apple Watch. Was delighted to think that it could be delivered the next day. However, that was a fallacy. Waited the entire next day with constant updates of it arriving first in the morning and then later in the afternoon and then late as the evening well into the next day with more updates that said it would arrive during the day and then into the evening and yet here it is evening and it’s still not here. Falsely promised to deliver and say that it’s out for delivery and it’s gonna be there and then at the last minute, just update it to next time frame. Completely spoiled an
Goatgone2026-01-08
★★★★★
Package Delivered To Wrong Address
We happened to be looking outside when we saw the UPS guy make his delivery in our area. Then just moments later, the UPS application notified us that our package was delivered. We had a feeling he delivered our package to the wrong address. He just left it at their front door. Luckily we were friends with the neighbor and texted them about the delivery gaff. So we picked it up ourselves. We checked if possibly it was addressed incorrectly. No such thing, everything was legible and easy to read.
Lately I’ve been seeing messages about our neighbors not receiving their ordered packages and have
YooHooGuy2025-12-18
★★★★★ · edited
What Brown does for me!!!
Since the mid 70’s to the late 80’s we always had the same UPS driver. I remember my father always talking to our driver like they were old friends. We lived on a dead end road in rural New York. The closest neighbor was 1 mile away. A few times a week the big Brown Truck would come up our driveway and turn around. The driver would spent a minute or two and emerge with the package of the day. It was easier to shop from the Montgomery Wards, Cabela’s and Sears catalogs than drive the 30 miles and waste a day. I spent a good part of my 20’s and 30’s in Boston and UPS followed. In my 40’s and ear
NightPhotographer2025-12-11
★★★★★
Horrible delivery services
Nothing but trouble with my UPS packages and delivery. First and foremost the driver is not following instructions to leave my packages by my front door. He/she is leaving all my packages in the street next to my mailbox. My neighbors are having the same issue. For the last week I’m
Receiving daily texts from UPS indicating I’ll receive a delivery the same day. The day comes and goes and nothing shows up. Last Saturday I received a text that 4 packages had been delivered to my front door. I immediately went outside to look for my packages since nothing was at my front door. There were no packa
Apr2025!2025-12-08
★★★★★
Poor poor poor service
This is ridiculous. Y’all have literally been in my yard at least two times but no one has come to my door. I have seen you pulling off. This is beyond poor service. I said to leave the package at my door on my side deck. It would be perfectly fine. It’s not like I live on a busy highway. I live completely off the road where no one comes. And I have been in my house where the driver did not even come to my door. I don’t know what is going on with UPS but this is beyond crazy. I don’t know how you stay in business having to do something like this. How does anyone ever get their packages? I have
Rhonda upset customer2025-12-05
★★★★★
Terrible. Can’t communicate with an actual human.
My item was supposed to arrive yesterday afternoon. I went on the UPS app to track my item in real time and this is where it gets unacceptable.
The item was “Out for Delivery” at 10:43am and I began following the delivery on the app at 1pm. From 1pm to 9pm the truck that had my item on it was in my neighborhood the ENTIRE DAY, but never stopped by my location to deliver my item. The truck just drove around my area for HOURS, even passing my house at least 5 times without a drop off. I watched this truck on the app all day due to the importance of the item. I can’t believe this is how USP treat
NES_Freak2025-12-03
★★★★★
Don’t have me pay $46 for two day air and then schedule delivery for five days later.
I paid $46 to send my wife’s medicine to her (she went to Michigan for a family emergency). I took it to the UPS Store Wednesday morning at 8:15am and my options were ‘next day for $156, next evening $116, or by end of day Friday for $46. She had one dose with her son Friday evening would be fine. Friday evening arrives and she checks the status of the delivery and it is now schedule for delivery on Monday, 24 November between 2pm-4pm. If you’re going to tell me it will be delivered by Friday end of day, have me pay $46 to send a 5”x8” envelope, then change the delivery date and time, with
Vighper2025-11-22
★★★★★
Disappointing App & Service
To Who It May Concern,
Your service lately has been very disappointing, and your APP is awful. Your UPS App shows that my driver is currently in Africa (on another continent) and my package is out for delivery today in San Francisco, CA. I stayed home all day last week on the day that my package was supposed to be delivered, and the driver never delivered my package and it said that a delivery attempt was made. Not true. Then the package was supposed to be delivered to a drop-off point for pickup here in San Francisco, CA, and the package never arrived at the drop off point, now 6 days later.
Disappointed in SF, CA2025-10-30
Change log 29 changes · US
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releaseNotes updated
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description updated
The app is easy to learn and easier to master. Its modern, clean and responsive user experience offers game-changing functionality and gives you peace of mind w
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Ship, Track. Anytime, Anywhere
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UPS
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Version 10.31.1 released
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Version 10.30.2 released
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Version 10.30.1 released
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Version 10.29.1 released
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Version 10.28.1 released
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Version 10.27.1 released
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Version 10.26.1 released
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Version 10.25.1 released
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Version 10.24.1 released
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Version 10.23.2 released
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Version 10.23.1 released
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Version 10.22.1 released
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Version 10.20.1 released
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Version 10.19.1 released
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Version 10.18.1 released
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Version 10.17.2 released
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Version 10.17.1 released
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Version 10.16.2 released
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Version 10.16.1 released
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Version 10.15.1 released
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Version 10.14.1 released
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Version 10.13.1 released
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Version 10.12.1 released
You're always on our mind - no, really. You are! That's why we're constantly improving the UPS App to work better for you.
Get hype! The UPS App now supports Roadie XD tracking. Roadie's tracking info includes various shipping events, suc
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Version 10.11.3 released
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Version 10.11.2 released
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