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95 of 95 storefronts
Content in en-US
Content in en-US
Information
Preview 2 platforms
iPhone 6 images
iPad 2 images
What’s New Version 4.11.1
Bug fixes and improvements
Description
The Newrez app allows you to make secure mortgage payments and manage your home loan anytime, anywhere. View your mortgage balance, make payments, and more.
Manage your mortgage in one place:
- View your current balance, escrow details, recent activity, and payment history.
- Make a one-time payment, view pending payments, or schedule recurring payments.
- View and download your mortgage statements and tax documents securely.
- Check the status of your loan, from application through funding.
About Newrez LLC
Newrez is a national mortgage lender and mortgage servicer that provides home purchase loans, mortgage refinance solutions, and full-service loan servicing for homeowners across the United States. Newrez offers a customer-first journey and helps customers make smart moves throughout the lifetime of their mortgage loans. Set apart by its origination platform, the company provides customers with unparalleled lending options for purchasing and refinancing. Founded in 2008, Newrez is headquartered in Fort Washington, Pennsylvania, and is a member of the Rithm Capital family of companies. More information is available at https://www.newrez.com/
NMLS #3013. Equal Housing Lender. Licensed in all 50 states. For our complete licensing information, please visit https://www.newrez.com/licensing-disclosure-information/
Accessibility
ipadiphonemacrealityDevicetvoswatch
Version history 25 versions
Build 887648116v4.11.12026-07-01 16:41:11
Bug fixes and improvements
Build 887152794v4.11.02026-06-22 15:25:27
With this release, we’ve made it easier to access your HomeHub homeowner insights portal directly from the app, helping you stay informed about your home and loan in one place.
As always, we’ve made additional performance improvements and bug fixes to keep everything running smoothly.
Thanks for using our app!
Build 885443137v4.10.02026-05-11 15:23:52
With this release, you are now able to submit an Escrow cancellation request directly from the app, making it easier to manage your account without needing to contact support.
As always, we’ve made additional performance improvements and bug fixes to keep everything running smoothly.
Thanks for using our app!
Build 884106904v4.9.02026-04-07 02:05:06
We’re introducing new tools to help you get mortgage guidance more easily inside the app. This release includes Rezi Chat, a brand‑new assistant that helps you find answers quickly, along with an improved HELOC experience that lets you access your HELOC funds directly in the app.
As always, we’ve made additional performance improvements and bug fixes to keep everything running smoothly.
Thanks for using our app!
Build 882577710v4.8.02026-02-21 11:19:30
We're continuously improving the app to give you a faster, more reliable experience. This release includes bug fixes and performance enhancements to keep everything running smoothly.
Thanks for using our app!
Build 880851243v4.7.02025-12-22 17:38:33
Managing your loans just got easier!
We’ve streamlined the application process so you can apply faster, improved navigation for refinancing options, and made home equity withdrawals simpler and more intuitive.
Plus, we’ve fixed bugs and boosted performance for a smoother experience.
Build 879793083v4.6.12025-11-20 16:42:13
New Features & Enhancements
HomeHub Integration: Added HomeHub dashboard for personalized homeowner insights.
Link a Loan Screen: Added property ZIP code field.
Build 878965314v4.5.02025-10-17 14:18:52
We’ve introduced a streamlined experience
Manage escrow account details with a new user-friendly interface.
Updated Contact Management: Reenabled mailing address and phone number updates with enhanced verification for added security.
Improvements & Fixes: Optimized app performance, fixed minor issues for a smoother, more stable experience.
Share feedback at mobilesupport@newrez.com. Thank you!
Build 877800778v4.4.12025-09-03 16:44:51
Improvements and Bug fixes
Build 877659744v4.4.02025-09-02 19:03:15
Improvements and Bug fixes
Build 876883409v4.3.22025-08-01 21:25:01
Enhancements and Bug fixes
Build 876051352v4.3.12025-07-02 22:48:05
Improvements and Bug fixes
Build 875880338v4.3.02025-06-27 02:40:24
We now offer flexible payment scheduling through the mobile app, letting users choose monthly, bi-monthly, or bi-weekly installments to suit their financial goals.
Build 875360244v4.2.32025-06-10 12:43:07
Enhancements and bug fixes.
Build 875001733v4.2.22025-05-24 04:00:24
Enhancements and bug fixes.
Build 873796924v4.2.12025-04-07 19:16:00
Improvements and Bug fixes.
Build 873621985v4.2.02025-04-01 14:28:48
We’ve got some exciting updates to the app! We’ve made it easier to manage your documents while you’re trying to close a loan, and there are a few other cool improvements too.
Build 873376087v4.1.32025-03-20 15:31:16
General Enhancements
Build 872855327v4.1.22025-03-03 20:13:17
General Enhancements
Build 872706075v4.1.12025-02-24 17:41:37
We are excited to introduce enhancements to the app, including an improved user experience for the management of tasks on an in-flight loan application as well as the ability to now add additional bank accounts for purposes of making your mortgage payment.
We value your feedback and would love to hear your thoughts on this update. Share your ideas for new features or improvements you'd like to see in future updates-your input helps us make the app even better!
Please contact us at mobilesupport@newrez.com
Build 872600530v4.1.02025-02-19 02:30:44
We are excited to introduce enhancements to the app, including an improved user experience for the management of tasks on an in-flight loan application as well as the ability to now add additional bank accounts for purposes of making your mortgage payment.
We value your feedback and would love to hear your thoughts on this update. Share your ideas for new features or improvements you'd like to see in future updates-your input helps us make the app even better!
Please contact us at mobilesupport@newrez.com
Build 871216281v4.0.12024-12-18 20:31:13
Newrez is excited to introduce enhancements to the login experience in our latest update! We've worked hard to make accessing your account smoother, more intuitive, and more secure.
Updates Include:
A fully customized login and improved forgot username/password flow.
Redesigned Account Information for a cleaner and more user-friendly interface.
We value your feedback and would love to hear your thoughts on this update. Share your ideas for new features or improvements you'd like to see in future updates—your input helps us make the app even better!
Please contact us at mobilesupport@newrez.com
Build 870963331v4.0.02024-12-09 15:30:11
Newrez is excited to introduce enhancements to the login experience in our latest update! We've worked hard to make accessing your account smoother, more intuitive, and more secure.
Updates Include:
A fully customized login and improved forgot username/password flow.
Redesigned Account Information for a cleaner and more user-friendly interface.
We value your feedback and would love to hear your thoughts on this update. Share your ideas for new features or improvements you'd like to see in future updates—your input helps us make the app even better!
Please contact us at mobilesupport@newrez.com
Build 870346984v3.8.42024-11-12 15:20:27
Bug Fixes.
Build 870311040v3.8.32024-11-09 21:24:20
Bug fixes.
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 95 of 95 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| US | en-US | Free | 40.0k | 4.8 | 4.11.1 |
| CA | en-CA | Free | 3 | 4.7 | 4.11.1 |
| CN | zh-Hans-CN | Free | 3 | 5.0 | 4.11.1 |
| GB | en-GB | Free | 3 | 5.0 | 4.11.1 |
| IN | en-GB | Free | 3 | 4.7 | 4.11.1 |
| VN | en-GB | Free | 3 | 5.0 | 4.11.1 |
| AE | en-GB | Free | 1 | 5.0 | 4.11.1 |
| HK | zh-Hant-HK | Free | 1 | 5.0 | 4.11.1 |
| IE | en-GB | Free | 1 | 5.0 | 4.11.1 |
| KR | ko | Free | 1 | 5.0 | 4.11.1 |
| AF | en-GB | Free | 0 | — | 4.11.1 |
| AL | en-GB | Free | 0 | — | 4.11.1 |
| AM | en-GB | Free | 0 | — | 4.11.1 |
| AT | de-DE | Free | 0 | — | 4.11.1 |
| AU | en-AU | Free | 0 | — | 4.11.1 |
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| IT | it | Free | 0 | — | 4.11.1 |
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| MM | en-GB | Free | 0 | — | 4.11.1 |
| MN | en-GB | Free | 0 | — | 4.11.1 |
| MO | zh-Hant-HK | Free | 0 | — | 4.11.1 |
| MR | en-GB | Free | 0 | — | 4.11.1 |
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| RU | ru | Free | 0 | — | 4.11.1 |
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Reviews 20 reviews · US
★★★★★
Useless Customer Service
Good luck getting a customer service rep who knows that they are talking about. I’ve spent the last 3 months trying to cancel my PMI. Whenever I call, it takes ten minutes to get through the automated messaging system to actually speak with a rep. That person is then instantly confused and transfers me. Eventually someone has the courage to say they are clueless and can’t answer my question. Two months ago I paid for an appraisal to remove my PMI - no one can even tell me where that is at in the process now. Did it get denied? Is it being reviewed? Will I get a copy? Basic questions that canno
Scott 2342024-12-27
★★★★★
Penalized for their glitches
When it works it’s fine, but if it glitches and decides to not charge for both your payment and extra toward principal like you chose and just does the extra toward principal. They will charge you the late fee and won’t negotiate a courtesy removal. Even if you have never had a late fee before or ever asked for an adjustment and been a customer for many years. Their customer service is the absolute worst, any communication is a nightmare. So if you never need anything different and triple check everything went through properly and didn’t glitch then the site is fine. You find a glitch too late
Melrose2022024-12-02
★★★★★ · edited
Bogus review stars
There is no way this app has a 4.8 star rating that’s crazy 95% of the reviews are people with lots of issues. I hate this app. It has all kinds of problems. I can’t log into it to make my payment. I have to make it over the phone, it’s horrible. No other app I have comes anywhere close to being this difficult.
So the 4.8 star rating is obviously bogus and not true. This company and developer is totally dishonest. Most of the ratings are one star but yet it says 4.8 that’s laughable! I hate that my previous mortgage company that was so easy sold my loan to this company. The worst loan comp
MekaMia2024-04-20
★★★★★
Decent on phone
The phone app works. I have never been able to get the app on the desktop to actually work. Customer service has always told me it just means that there is too much traffic trying to make payments to try later. That has never worked. My impression, although I do not have confirmation, is that while a payment may be due on the first and is not late until the 15th, the app will not let you schedule a payment for say two or three days before the late date. I suspect that is a limitation designed to garner late fees.
FormerUnitedWholesaleCust2024-03-14
★★★★★
No problems here
I see a lot of negative reviews, and I can understand their frustrations. But my experience with New Rez has been nothing but positive. They bought my mortgage a couple of years ago and I’ve been using the website to make payments and track my information. I’ve had to call customer service once for a mistake I made, and they handled it quickly and effortlessly. I downloaded the app today and made a payment here instead of on the website and had no issues at all with login or navigating. I give the app, company, and website 5/5 because it has all been flawless for me. I guess I should consider
Tripp252024-01-11
★★★★★
HORRRRRIBLE
I can never get into my loan and I'm in a vicious cycle trying to just make my payment. Newrez should be ashamed of themselves! Why why why do I have to locate my loan every time and why can they never find it with my last name, loan number, and full ssn!!! I wish this could be terms for not making a payment when they make it this difficult to pay. Zero stars would be too much for them!!!
ScottyB!!2024-01-01
★★★★★
I can’t find my loan on Newrez app
This is completely horrible and i will try my hardest to get away from Newrez as fast as I can! Newrez makes up excuses, causes more problems, rather than fix the problem I have with the app! My loan was sold to Newrez, I was able to find my loan on the app! I started making principal payments and all of sudden I couldn’t find my loan on the app! Representative does an IT ticket to fix problem, it’s been 6 business days and the representative today wants to start another IT ticket. Another representative factory reset my account, just delaying the problem! Here’s where it gets very weird, I st
jls5852023-12-08
★★★★★
Find a different company!!!!!
This company is the absolute worst. I can’t wait to refi with someone different. This company has shady practices. We mysteriously had an extra $400 added to our bill and when we asked they said they don’t know why but it’s due. We didn’t know about that for months and they hit our credit every month. It wasn’t even on our bill. They just called and said hey you owe X amount. And when we asked why it wasn’t on our bill they said it was an error then when we asked can we get those dings off our credit they said no even tho they messed up we paid the price. This place is shady and I highly reco
devilsb2023-11-22
★★★★★
The worst
Our mortgages are out of our control. Mine was sold to this company with little notice. I could NOT pay my mortgage for 3 MONTHS YES THAT IS CORRECT they kept telling me the info didn’t transfer. The old company was no help as they said they were no longer the holder. I paid online once then the website kept forcing me to download the app. I just went on trying to pay my mortgage on the app and now I have a warning that the sight ‘maybe’ compromised. What the heck is this. Working 3 jobs and raising 2 children I don’t have time or the funds to shop around for another company. So many companies
mlbfan32023-11-13
★★★★★ · edited
Worst mortgage company and app
Absolute worst experience by far! We should have a say in who our mortgage is sold to!! We have never had an issue, we never missed a payment, all was perfect. Then we got a letter saying that we were moving to newrez and if we were on autopay that nothing will change and all info would transfer seamlessly. NOT!!! We were on autopay, the money was never taken out. Checked the newrez app and it said nothing was set up!!! So now we missed a payment. Then I added the bank info but missed A SINGLE NUMBER and they charged me a fee for being late and for NSF! I called, emailed, and chatted and they
Tired42112023-10-21
★★★★★
Awful company and application
I’m also stuck with this horrible company after my mortgage was sold to them they didn’t pay my taxes for two years I received an invoice from the tax collector, saying that I owed a substantial amount of money after finding out that they sent me my escrow payment back to me. I had to send the check back so they could place back in escrow and send them the invoice so they could pay off my taxes, I was charged huge amount of fees which they denied any wrongdoing on their end and refused to pay me back all the fees are located to the mistake. This company is a debt collector. I don’t understand
Iamaverrick2023-09-21
★★★★★
Horrible
If I could give no stars I would. We were transferred to NewRez when our previous mortgage company filed bankruptcy. At first no issues and easy to use app. At some point (within the last year. I have delayed writing this review hoping I could eventually get this issue worked out) the app will not allow me to sign in. No matter what I try to do- change my password, call customer service, try the app, or through internet browser- I am “unable to sign in”. I now have to call and use the automated service to make my mortgage payments, and contact customer service to email any tax documents. Seems
tfriedersdorf2023-09-11
★★★★★
Frustrating Limitations on Newrez Mortgage App
I recently started using the Newrez mortgage app to manage my home loan, and while it offers a clean interface and some helpful features, I'm disappointed by its glaring limitation: the inability to pay my mortgage in advance.
The app's user-friendly design and convenient tools for viewing account information and making payments were initially impressive. However, my excitement quickly turned to frustration when I realized I couldn't pay extra towards my mortgage principal. Many mortgage holders, like myself, aim to pay down their loans faster and save on interest costs by making additional
Theadalbertoaguilar2023-08-20
★★★★★
Nonfunctional app AND company
I ended up getting stuck with this horrible company after my mortgage was sold. In several months of attempting to just pay my mortgage payment, I have literally never been able to use this app or the company website to pay. Every single time I have attempted to use this app, I get stuck on some random login screen which will not allow you to type anything or navigate elsewhere. I have to turn my phone off to leave the nonfunctional login screen. Then, if I do that, my loan information is GONE every time. I must then re-enter EVERY last minute detail of my loan in order to add my mortgage back
Mayx2Bayx22023-08-18
★★★★★
Horrible
This company is horrible. This has been the worst experience I’ve ever had with a loan company before and I cannot wait until I can refinance with someone new. They are literally keeping me from making a payment right now which has caused my loan to accrue late fees. They don’t have an option to make automated split payments out of each pay check so you have to pay it all at one time instead of being able to just have it deducted from your check like most people do. If you try and just make the split payments the process it wrong as a principal only payment instead of a mortgage payment. It’s
TheFuzzySnail2023-06-26
★★★★★
Limited, but okay backup
4/5 stars, app only shows limited loan info, but i was unable to log-in on a browser for a month because of a computer clock issue error message, and the app at least allows payments and basic info. No Payoff Quote from what i see, though. i think the 1-star reviewers are forgetting that username/password info is case-sensitive to get logged-in for a NewRez loan with the same credentials as the site. worked fine for me 23Apr2023, if you type it all correctly (capitalization matters!).
JasonGreyman2023-04-23
★★★★★
Avoid this company at all costs
Avoid this company at all costs. My house came close to burning down the day after Christmas and my family has been out of our home since then (2 months at this point). Despite having all documentation from my insurance company and my contractor, and the insurance company already sending me a check to complete repairs, NewRez continues to treat me like a criminal with intent to commit fraud. Our repairs work is in progress but NewRez is holding the check for my insurance claim of over $100,000. Every time I contact them I'm told a different process, a different set of documents they need, the
ChvyVele2023-03-04
★★★★★
Support for Shellpoint removed
Updates are supposed to improve apps, not degrade them… As with many other customers, I am no longer able to log in since the most recent update. On one response to a review, the developer stated they “do not have an app for Shellpoint mortgages”. However, I have a Shellpoint mortgage and, based on the developer’s response, I must have experienced a miracle because I was able to log in and make payments previously. Rather than not having an app to support Shellpoint, it seems that support for Shellpoint was removed in the most recent update. Otherwise, how was I able to make a couple of previo
Bearwiley2022-09-01
★★★★★
Unable to logon
Credentials that work on website fail when used with this application. Even tried creating a new account, which also fails with message, “unable to sign in”.
Guess I’ll stick to using telephone. While website does work, it has a bunch of issues. If I didn’t know better, I would think they don’t want collect my payments so they can charge a late charge. No way I would allow auto-debit for mortgage payments. I can tell horror story after horror story about auto-debit. The mortgage purchase by this company was one of worst I have had to endure.
I was hoping I could use this application to keep
Dbrandsen2022-08-27
★★★★★
Account sold to NewRez
Have a unique type of Mortgage and “Neerez bought my loan; however they did not review the type of loan I had. I have HAD A PROBLEM WITH MY LOAN SINCE DAY ONE! Have to call them ab once a month to get them to re-apply payments correctly. Even though I have been 1-2 month AHEAD OF MY REGULAR PAYMENT DATE, they still charge me a late fee bc THEY did not apply the payment appropriately!
Payment amount has changed every year…can not get an explanation as to why. HAVE NOT EVER been able to speak with the ORIGINAL loan officer or a member of management to try and the the problem(S) corrected!
Hom
lovegl12021-11-24
Change log 29 changes · US
✎
releaseNotes updated
Bug fixes and improvements
✎
description updated
The Newrez app allows you to make secure mortgage payments and manage your home loan anytime, anywhere. View your mortgage balance, make payments, and more.
M
✎
subtitle updated
Your mortgage, our commitment
✎
name updated
Newrez
◆
Version 4.11.1 released
Bug fixes and improvements
◆
Version 4.11.0 released
With this release, we’ve made it easier to access your HomeHub homeowner insights portal directly from the app, helping you stay informed about your home and loan in one place.
As always, we’ve made additional performance improvements and
◆
Version 4.10.0 released
With this release, you are now able to submit an Escrow cancellation request directly from the app, making it easier to manage your account without needing to contact support.
As always, we’ve made additional performance improvements and b
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Version 4.9.0 released
We’re introducing new tools to help you get mortgage guidance more easily inside the app. This release includes Rezi Chat, a brand‑new assistant that helps you find answers quickly, along with an improved HELOC experience that lets you acce
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Version 4.8.0 released
We're continuously improving the app to give you a faster, more reliable experience. This release includes bug fixes and performance enhancements to keep everything running smoothly.
Thanks for using our app!
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Version 4.7.0 released
Managing your loans just got easier!
We’ve streamlined the application process so you can apply faster, improved navigation for refinancing options, and made home equity withdrawals simpler and more intuitive.
Plus, we’ve fixed bugs
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Version 4.6.1 released
New Features & Enhancements
HomeHub Integration: Added HomeHub dashboard for personalized homeowner insights.
Link a Loan Screen: Added property ZIP code field.
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Version 4.5.0 released
We’ve introduced a streamlined experience
Manage escrow account details with a new user-friendly interface.
Updated Contact Management: Reenabled mailing address and phone number updates with enhanced verification for added security
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Version 4.4.1 released
Improvements and Bug fixes
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Version 4.4.0 released
Improvements and Bug fixes
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Version 4.3.2 released
Enhancements and Bug fixes
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Version 4.3.1 released
Improvements and Bug fixes
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Version 4.3.0 released
We now offer flexible payment scheduling through the mobile app, letting users choose monthly, bi-monthly, or bi-weekly installments to suit their financial goals.
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Version 4.2.3 released
Enhancements and bug fixes.
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Version 4.2.2 released
Enhancements and bug fixes.
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Version 4.2.1 released
Improvements and Bug fixes.
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Version 4.2.0 released
We’ve got some exciting updates to the app! We’ve made it easier to manage your documents while you’re trying to close a loan, and there are a few other cool improvements too.
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Version 4.1.3 released
General Enhancements
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Version 4.1.2 released
General Enhancements
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Version 4.1.1 released
We are excited to introduce enhancements to the app, including an improved user experience for the management of tasks on an in-flight loan application as well as the ability to now add additional bank accounts for purposes of making your m
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Version 4.1.0 released
We are excited to introduce enhancements to the app, including an improved user experience for the management of tasks on an in-flight loan application as well as the ability to now add additional bank accounts for purposes of making your m
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Version 4.0.1 released
Newrez is excited to introduce enhancements to the login experience in our latest update! We've worked hard to make accessing your account smoother, more intuitive, and more secure.
Updates Include:
A fully customized login and impro
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Version 4.0.0 released
Newrez is excited to introduce enhancements to the login experience in our latest update! We've worked hard to make accessing your account smoother, more intuitive, and more secure.
Updates Include:
A fully customized login and impro
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Version 3.8.4 released
Bug Fixes.
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Version 3.8.3 released
Bug fixes.