Dropcountr

I like this app a lot, when I have data. 70% of the time, my water usage is updated daily with a 48 hour delay - so today (Thurs.) I would see my usage from Monday. However, 30% of the time the data may not be reported for a week or more. It’s been 8 days! Where is my data? It’s so frustrating. I’m in the middle of fixing leaks and trying to change habits to use less water and I have no feedback. I cannot depend on this app to have consistent data, and without data it’s useless.

The last recorded date for usage is April 10, 2023. I have reloaded the app and still no new recordings. I try to go to ‘support’ and get a message that it can’t be accessed. My iPhone is up to date so that is not the problem. I am sure support could help if I could get to them. I like checking weekly usage to make sure we have no irrigation leaks. Any suggestions on how to get this app working?

The new user registration doesn’t work. It wants information that there isn’t a place to put it or is out of place. Example, it wants your email address, but the box to put it in is crammed between other text and not below where the other boxes are. Then, it wants your account number and address, but there is no box to put address. When you Verify account, it wants your name again. So basically, you can’t create a new account.

I really have appreciated the monthly emails showing my water usage in comparison to my goals and the usage of people around me. It has helped me be more aware of how my simple adjustments affect my conservation and also my costs.

Had an issue with the initial login but Alison from customer support was very kind and helped me. The app is much easier to access and is prettier than my utilities web portal FAQ on the website is rather helpful - seems my utility company only reports updates every month (even though on the utility website it shows an image of the app with daily usage) - I’ll call them up to see if they can upgrade my meter. Suggestion to the developer to show the features that the utility company and/or meter supports. I think you put a lot of work into your app for all of your tenants. This would show c

I appreciated getting monthly updates about our usage as we had a garden that needed watering. Seeing its high usage, we added a rain barrel to catch water which was very useful.

Love being able to track my usage and get leak alerts. I was surprised how much water I was using, especially with my sprinklers this past summer. We’ve been able to get our usage down thanks to using Dropcountr!

Needed to switch owners of account (within same family). Contacted Customer Service and Alison addressed the issue. What was really surprising was she wanted to know if everything worked after. Wow, a company that cares about their customer. Very refreshing! Now for the app. This is a fantastic app that alerts me to any potential water problem sooner than the few days it usually takes the local water department to notify me of a problem (specifically over a weekend). This is nice insurance for a second property that is not 100% occupied. I hope my primary living city offers this to thei

This app info was sent to me by my water company. I’ve set it up on my phone & it works perfectly. I can now easily monitor our water usage & compare it to the average use of my neighbors.

Very useful app for determining when and where your water is used. For example hourly and daily stats help figure landscape use vs in house use. Also helped me find that I had a leak since it showed water use overnight. Definitely recommend.

I love the Dropcountr app. I’ll check my usage a couple times a week and I’ve used it to fine tune my irrigation system to help conserve water and lower my water bills. Thank you Dropcountr.

I love this app and the developer. It has so many data points and it helped me figure out a major leak at my house. It literally saved me $15 a month in water fees and from a free app. Every city utility should provide this to their customers, especially with our focus on water consumption and waste. Also, when I have a question about how the program works or calculates usage, their customer service responds every time. Thank you for your product.

I’ve been using this app for my house for a year or so and recently started using at my business. We experienced a leak and it alerted me right away! Also helped my identify patterns of usage to improve efficiency. Very user friendly. I had a problem with my dashboard today and customer service got back to me ASAP. Definitely recommend!

When was this designed? 1987? After I download it it asks for and finds my utility then asks for my account number and account name which I have. But there are 4 blank fields that want some kind of entry but 2 of the fields are completely blank above and below with no label. I’ve tried putting the two pieces of information asked for (my info account number and account name as it appears on my bill) into the 4 empty fields in every way possible but when I hit the “Register” button nothing happens. No help or email or phone number except “Forgot my password” and that did nothing as well useless!

Had an issue, staff were very quick to help re-assign my account correctly. Alison was very helpful and went beyond the normal customer service to help me in a very friendly manner. Great app for some additional insight into your usual/billing.

Dropcountr works. Very nicely. I don’t understand the reviews saying that it only has monthly data. Spend a few minutes learning to use it! I just went back and looked at HOURLY data from last October. It has monthly, daily, and hourly data, in gallons used. Very helpful. I would suggest that the images in the App Store be improved to show an hourly graph. And there needs to be an onboard tutorial that shows how to navigate it. Not enough to lose a star. I figured it out quickly.

Info is not shown in graphs as the App shows. Data is shown in varied shades of blue and have to tap into each one to get actual usage. Have never been able to get daily usage reports. Opens to a page saying “bummer” and we have the “ninjas” out working on the problem. This has been the response over months. Messages about possible leaks come a day or two after the event. I lost 14,000 gallons of water and had my water main being repaired before I received an email stating I might have a leak. High use water times often showed middle of the night hours when water is not used - maybe compan

Glad my utility offers something useful for their paying customer. RAtes keep going up but the service is the same (or worse!!). A move in the right direction.

I like the idea of an app that tracks my water usage. It currently shows the monthly usage over the past 12 months. I was hoping the app would show the daily usage so that I can get a trend for the current month to be able to make adjustments. This may be a limitation of my water company instead of Dropcountr. It’s not clear how the Goal usage is determined. There doesn’t seem a way to adjust it. Also, having the same goal for every month is unrealistic given the irrigation necessary in the warmer months. Overall, while it’s useful to see the monthly usage over the last 12 months, I can se

Useful app for monitoring water consumption especially for water conservationist and environmentalist states like CA. This provided me a way to proactively detect abnormal water usage since a main line breakage cost me ~$3000 dollars in water bills, leak isolation and repair. There’s room for improvement though as I have experienced some weeks when data is not getting loaded either due to server issues or data source problems from the city database. Note also that the water bill reports on consumption may not exactly match what the app is reporting due to units being used by the city versus th