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What’s New Version 4.11.1
Bug fixes and improvements
Description
Shellpoint:
Easily manage your mortgage online with the Shellpoint app. All in the palm of your hand you can view account details, select payment options, access important documents, and more!
Download the Shellpoint app to:
- View a snapshot of your current loan, including account details, recent activity, and payment info.
- Make a one-time payment, view pending payments, or schedule recurring payments.
- Access statements and documents.
Who is Shellpoint Mortgage Servicing?
Shellpoint Mortgage Servicing manages (or “services”) mortgage loans after mortgage lenders originate them. On behalf of lenders and investor clients, Shellpoint Mortgage Servicing accepts and processes mortgage payments from more than 1.7 million homeowners nationwide. In recent years the company has grown to become America’s 5th-largest non-bank mortgage servicer, with over 2,500 employees based out of offices in Florida, South Carolina, Texas, and Arizona.
Accessibility
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Version history 25 versions
Build 887648212v4.11.12026-07-01 16:42:12
Bug fixes and improvements
Build 887161064v4.11.02026-06-22 15:25:49
With this release, we’ve made general improvements to enhance your overall experience in the app, making it easier to manage your account.
As always, we’ve made additional performance improvements and bug fixes to keep everything running smoothly.
Thanks for using our app!
Build 885443173v4.10.02026-05-11 15:24:15
With this release, you are now able to submit an Escrow cancellation request directly from the app, making it easier to manage your account without needing to contact support.
As always, we’ve made additional performance improvements and bug fixes to keep everything running smoothly.
Thanks for using our app!
Build 884106965v4.9.02026-04-07 02:04:21
We are introducing new improvements to make it easier to manage your mortgage and account information inside the app.
This release includes an enhanced HELOC experience that allows eligible users to access their funds directly in the app.
As always, we’ve made additional performance improvements and bug fixes to keep everything running smoothly.
Thanks for using our app!
Build 882581409v4.8.02026-02-21 11:22:49
We're continuously improving the app to give you a faster, more reliable experience. This release includes bug fixes and performance enhancements to keep everything running smoothly.
Thanks for using our app!
Build 880851311v4.7.02025-12-22 17:38:14
We're continuously improving the Shellpoint app to give you a faster, more reliable experience.
This release includes bug fixes and performance enhancements to keep everything running smoothly.
Thanks for using the Shellpoint app.
Build 879793071v4.6.12025-11-20 16:42:10
New Features & Enhancements
Link a Loan Screen: Added property ZIP code field.
Build 878965378v4.5.02025-10-17 14:19:11
We’ve introduced a streamlined experience
Manage escrow account details with a new user-friendly interface.
Updated Contact Management: Reenabled mailing address and phone number updates with enhanced verification for added security.
Improvements & Fixes: Optimized app performance, fixed minor issues for a smoother, more stable experience.
Share feedback at mobilesupport@newrez.com. Thank you!
Build 877800848v4.4.12025-09-03 16:27:49
Improvements and Bug fixes
Build 877689366v4.4.02025-09-02 19:04:18
Improvements and Bug fixes
Build 876883472v4.3.22025-08-01 21:25:18
Enhancements and Bug fixes
Build 875880606v4.3.02025-06-27 02:39:17
We now offer flexible payment scheduling through the mobile app, letting users choose monthly, bi-monthly, or bi-weekly installments to suit their financial goals.
Build 875360269v4.2.32025-06-10 12:43:24
Enhancements and bug fixes.
Build 875001792v4.2.22025-05-24 04:00:07
Enhancements and bug fixes.
Build 873622458v4.2.02025-04-01 14:28:39
We’ve got some exciting updates to the app! We’ve made it easier to manage your documents while you’re trying to close a loan, and there are a few other cool improvements too.
Build 872706078v4.1.12025-02-24 17:41:06
We are excited to introduce enhancements to the app, including an improved user experience for the management of tasks on an in-flight loan application as well as the ability to now add additional bank accounts for purposes of making your mortgage payment.
We value your feedback and would love to hear your thoughts on this update. Share your ideas for new features or improvements you'd like to see in future updates-your input helps us make the app even better!
Please contact us at mobilesupport@newrez.com
Build 872600783v4.1.02025-02-20 04:53:02
We are excited to introduce enhancements to the app, including an improved user experience for the management of tasks on an in-flight loan application as well as the ability to now add additional bank accounts for purposes of making your mortgage payment.
We value your feedback and would love to hear your thoughts on this update. Share your ideas for new features or improvements you'd like to see in future updates-your input helps us make the app even better!
Please contact us at mobilesupport@newrez.com
Build 871216344v3.8.52024-12-18 20:31:29
Bug fixes.
Build 869979948v3.8.22024-10-28 13:40:36
Bug fixes.
Build 869304852v3.8.02024-09-27 14:55:20
Additional user enhancements and bug fixes.
Build 867749787v3.7.02024-07-30 18:28:18
Additional user enhancements and bug fixes.
Build 866712440v3.6.12024-06-17 14:05:47
Enhancements and bug fixes.
Build 866314277v3.6.02024-05-30 03:00:51
Additional user enhancements and bug fixes.
Build 863154189v3.4.02024-01-25 16:21:36
Additional user enhancements and bug fixes.
Build 862330943v3.3.02023-12-20 13:45:16
Additional user enhancements and bug fixes.
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 1 of 1 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| US | en-US | Free | 17.1k | 4.9 | 4.11.1 |
Reviews 30 reviews · US
★★★★★
Crashed and won’t open
Before I verified my identity it was working. Now even after I delete it and reinstall it stays black until closes out.
Heart2heat💚💚2026-07-10
★★★★★
Outsourced, unethical REIT Private Equity ‘debt collector’ doesn’t care
Company changed. This company cannot handle customer service at all well. Why? Because they treat us like 2nd-class pawned-off people, not organically & honestly obtained customers who love their homes. Horribly unethical pushing for refinancing & outsourced employees that cannot listen nor follow up with you when you need them. They play with escrow, borderline RESPA illegally, as if it’s their little REIT float investment piggy bank - probably their little PE RITHM Capital slush fund. They cannot address me & my partner by name. I probably wouldn’t be able to understand the overseas outsourc
MaybeApptastic2026-05-18
★★★★★
WTF
First my bill comes in the mail on the day it is due and then I cannot download this app. My internet is working for everything else. Now my payment will be late through no fault on my part.
Cheriann178152026-03-05
★★★★★
Terrible app updates
This app functions like it was created a decade ago. To monitor the loan you have to have another app downloaded, and that app’s connection needs to be reconnected constantly in order to simply view your basic loan information. Whoever was in charge of this most recent update needs to be demoted.
Jes8585852026-02-02
★★★★★
App is so helpful!
This is our first mortgage and this is our third purchase and our 2nd rental -I was really nervous abt having a mortgage and this app is actually really great and helpful to keep things front and center !
Isaac Bennett2026-01-27
★★★★★
Love the app!
App is easy to use, everything is right at your fingertips, easy to navigate and payment is quick. Love this app.
Cheryl from TN2026-01-02
★★★★★
When Paying on Time Still Gets You Punished
I’m very disappointed with how Shellpoint handles payments and customer service. I sent a $2,584 refund check clearly marked “insurance refund,” but they applied it to my monthly mortgage payment instead of escrow. That mistake caused my escrow payment to go up for no reason.
When I called to fix it, the representative confirmed that the transfer to escrow isn’t automatic—I had to request it manually over the phone. Even though I always pay on time, they still sent a “spill debt disclosure” notice, which felt unnecessary, unfair, and frustrating. The whole process wasted my time and showed tha
Hazel Joelee2025-11-07
★★★★★
Great App
The Shellpoint App is intuitive and easy to use. All key info is easy to find and it is fast.
Thank you Shellpoint
Homeowner-502025-10-31
★★★★★
Occasional payment submission hiccup
Sometimes it will say my payment didn’t go through but then it does. I accidentally made a double payment once because of it, after I thought the first attempt failed. But that’s been rare and usually works fine. App seems easy to navigate.
Mar 1222025-10-27
★★★★★
Doesn’t work
The loan dashboard, payments section, and statements section never load any information. It can see that I have a a loan, but never is able to show anything. I have to do everything through the website instead
Piezeppelin2025-09-25
★★★★★
Worthless!!
This app is broken and won’t load your loan details. I’ve called several times and the company just wants to constantly confirm they have all my information current and then say they will forward on the issues. Nothing happens. Come on Shellpoint, be better!
H. Redmond2025-09-18
★★★★★
Good app
I’d like to see an amortization schedule but otherwise it’s very intuitive.
S'Fi Devil Dog2025-09-08
★★★★★
Shellpoint app
Excellent app to pay your mortgage payment. Extremely easy to maneuver.
donna31312025-08-12
★★★★★
Terrible app
Not sure how this app got so many good reviews like this! But it is terrible!!!!!! It takes forever to load my loan details, and still doesn’t load it at all. Absolutely useless. Their website is not any better! Unfortunately my lender transferred me over to this terrible company to service my loan, but my experience has been terrible! First payment I submitted on their website, it triple withdraw the amount of money! Sitting auto payment is painful and confusing! Their app doesn’t even work!
PHH892025-08-03
★★★★★
On point
I like how much easier it is to make a payment. Also it’s much faster
Twiz652025-08-01
★★★★★
Partial payment
This app does only take your monthly onetime payment. There is no option of making no weekly payments or multiple payments. Now the app has update with new feature of taking biweekly payments so I updated and there no such option of biweekly payments or multiple payments. No very happy this this app.
riceeye2025-07-20
★★★★★
Error has occurred
Error has occurred please try again later. You know, an app like this should never fail. Just saying.
cschilb52025-07-06
★★★★★
Mortgage
This app make paying my mortgage so easy. Simple and easy to follow instructions
Whiz whit2025-06-28
Change log 28 changes · US
✎
releaseNotes updated
Bug fixes and improvements
✎
description updated
Shellpoint:
Easily manage your mortgage online with the Shellpoint app. All in the palm of your hand you can view account details, select payment options, acc
✎
name updated
Shellpoint
◆
Version 4.11.1 released
Bug fixes and improvements
◆
Version 4.11.0 released
With this release, we’ve made general improvements to enhance your overall experience in the app, making it easier to manage your account.
As always, we’ve made additional performance improvements and bug fixes to keep everything running s
◆
Version 4.10.0 released
With this release, you are now able to submit an Escrow cancellation request directly from the app, making it easier to manage your account without needing to contact support.
As always, we’ve made additional performance improvements and b
◆
Version 4.9.0 released
We are introducing new improvements to make it easier to manage your mortgage and account information inside the app.
This release includes an enhanced HELOC experience that allows eligible users to access their funds directly in the app.
◆
Version 4.8.0 released
We're continuously improving the app to give you a faster, more reliable experience. This release includes bug fixes and performance enhancements to keep everything running smoothly.
Thanks for using our app!
◆
Version 4.7.0 released
We're continuously improving the Shellpoint app to give you a faster, more reliable experience.
This release includes bug fixes and performance enhancements to keep everything running smoothly.
Thanks for using the Shellpoint app.
◆
Version 4.6.1 released
New Features & Enhancements
Link a Loan Screen: Added property ZIP code field.
◆
Version 4.5.0 released
We’ve introduced a streamlined experience
Manage escrow account details with a new user-friendly interface.
Updated Contact Management: Reenabled mailing address and phone number updates with enhanced verification for added security
◆
Version 4.4.1 released
Improvements and Bug fixes
◆
Version 4.4.0 released
Improvements and Bug fixes
◆
Version 4.3.2 released
Enhancements and Bug fixes
◆
Version 4.3.0 released
We now offer flexible payment scheduling through the mobile app, letting users choose monthly, bi-monthly, or bi-weekly installments to suit their financial goals.
◆
Version 4.2.3 released
Enhancements and bug fixes.
◆
Version 4.2.2 released
Enhancements and bug fixes.
◆
Version 4.2.0 released
We’ve got some exciting updates to the app! We’ve made it easier to manage your documents while you’re trying to close a loan, and there are a few other cool improvements too.
◆
Version 4.1.1 released
We are excited to introduce enhancements to the app, including an improved user experience for the management of tasks on an in-flight loan application as well as the ability to now add additional bank accounts for purposes of making your m
◆
Version 4.1.0 released
We are excited to introduce enhancements to the app, including an improved user experience for the management of tasks on an in-flight loan application as well as the ability to now add additional bank accounts for purposes of making your m
◆
Version 3.8.5 released
Bug fixes.
◆
Version 3.8.2 released
Bug fixes.
◆
Version 3.8.0 released
Additional user enhancements and bug fixes.
◆
Version 3.7.0 released
Additional user enhancements and bug fixes.
◆
Version 3.6.1 released
Enhancements and bug fixes.
◆
Version 3.6.0 released
Additional user enhancements and bug fixes.
◆
Version 3.4.0 released
Additional user enhancements and bug fixes.
◆
Version 3.3.0 released
Additional user enhancements and bug fixes.