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Description
New message push with customizable alert modes.
• Protocol based escalation for follow-up of unread messages.
• Secure chat functionality amongst your team members
• Set Reminders for any follow-up tasks
• Forward any message to someone else.
• Return or return/record calls from the app and mask your number on caller ID.
• Comments and callbacks logged with the time and duration of the call.
• Messages reside on our secure datacenter with user name and password protection.
• Use biometrics for authentication
• Complete documentation from message origination to call back.
• All message data is saved and available on the secure customer Web Portal.
• Contact your dedicated Customer Service within the app.
Information
Bundle IDorg.reactjs.native.example.Cognisent
SellerVA TAS LLC
Min iOS15.1
Content rating17+
Released2022-08-09
Reviews 20 captured
★★★★★ Apple Watch — Carl Soranno
Overall I appreciate the functionality of this app. One major problem for me is that it does not give an audible alert when I am wearing my apple watch. Not even a vibration. Is there a way to get that fixed?
I think this app would be rated 5 if it was apple watch compatible.
★★★★★ Alert fatigue — DatCat111
I use this app when I am on call for my medical group, generally works well, but it keeps telling me that I have an unread message when there are none. I have deleted the app and reinstalled it, The alert remains despite no unread messages.
★★★★★ On call — ALK3005
Since the app has updated I have been unable to change our on call schedule. When I go to the more screen it’s just blank. I have restarted my phone, deleted and redownloaded the app twice and nothing has fixed it. When I try to submit something to customer service nothing goes through. Don’t know how to fix this.
★★★★★ Please save filters — Tony_718
The app is functional enough to be workable, but functionality like persistent filters have apparently been elusive. Edit: I seem to have gotten a response about different users' preferences. *This is my point*. Allow ME to decide if filters are "sticky" as such functionality is either useful or benign to EVERYONE. Edit: another update; another update that did not include this simple functionality. This app is all about interface; nothing more.
★★★★★ ASD is worth the money — xXF34RNINJAXx
They finally got notifications to work which was a problem. I’m sure all the answering service people are great and sweet but the app is horrible. There’s no transcript, no way to listen to first call messages, more than half the time information is wrong, they will have it listed as church is calling when it’s really cemetery and have limited notes so you barley know what you’re calling back for it makes us look unprofessional. If they aren’t going to give better in depth notes they need to giv
★★★★★ Event Answering Service — Holiday Nights at ZooMT
We run a Christmas Event and we love this service for taking calls for our event.
Our onboarding specialist was extremely helpful and I feel went out of her way to help us save money. The app itself is easy to understand. I’m struggling with the app sending me a notification if there is an escalation, but it could be something I’m doing wrong.
The responsiveness of our account manager, “Ivana” alone gives this service 5 stars.
★★★★★ Horrible — Bacchus_obx
Any rating more than 1 star, likely written by someone who has rarely if ever used the app. I also agree with GU Doc. Was on call last night and horrible call night in part due to the app. Randomly logs me out having to rely on the back up calls from answering service more then the app. This resulted in many delayed call backs to hospital and unit. The app seems not ready for its serious responsibilities.
★★★★★ The opposite of customer service — Burnschade
This app is ridiculously difficult. I cannot even log in any more and this “communication” app has no ability to allow users to easily communicate with them. I need this app to avoid continuous escalations but I have no idea how to resolve this and no idea how to get help except this review. And yes I did delete and reinstall and check for updates.
★★★★★ The definition of inefficiency — tgiff16
I wish I could be in the room when discussion takes place about moving from a human based, very purposeful answering service for medical groups to this abomination. I’m not sure what it saves, but it’s definitely not time, energy, and sanity. It’s 2025, why can’t we just use our biometrics to log into apps?Why do we have to reset our password every time we log into this? Not to worry, though, you will get multiple escalation alert alerts while you are trying to reset your password.
★★★★★ Messages get lost — URODOCER
App was working ok and this week after receiving an alert, and you click on it, the message is gone! You have to look back under “7 days” to find the message, because it is not listed under “today”. Also the homepage icon still shows that the message was unchecked although the message was open and checked. Please fix asap. Very frustrating.
★★★★★ This app is terrible! — JamieKayNP
Sometimes it works for a couple hours, most of the time it does not. The call service will call me before I even get a text. Then I will inevitably get hung up on when they are trying to connect me to whoever called. If you do get a notification, it will be silent, even if your volume is all the way up…..be prepared to be disappointed .
★★★★★ Notification Issues on iOS 18.1.1 — sfaTezc
Dear Dev Team,
Many users, including myself, are experiencing issues with notifications in the app while running the latest iOS version (18.1.1).
Here’s a potential approach to help diagnose and resolve the issue:
•Use your development tools to emulate both a working and broken version of notifications
•Enable debugging and compare the logs. I’ve noticed issues on devices with iPhone 16 architecture, which might provide a clue.
Additionally, I’ve observed the following behavior that might be
★★★★★ Awful — Pjb123456
If I could give this zero stars, I would. We were forced to use this app for our on-call process. It repeatedly signs you out. It often tells me the password that I tried to enter is incorrect(even though I am using the same one as always). It is such an impediment to actually delivering care to patients. I cannot say enough bad things about this. I don’t know who is paying off our system to get them to use this app, but it is absolutely atrocious. We would be better off having carrier pigeons t
★★★★★ Not good — Travioli23
Issues with alert status notification resetting constantly causing silent alerts to occur if an alert type has not been selected when resest randomly happens. This will reflect poorly on your company that uses this when it really is out of your control.
★★★★★ New App — AY1011
This app has been great for my team! We get the alerts immediately and all of the information we requested. I also like the transparency with usage. I am able to track how many minutes we have used.
★★★★★ Terrible App — 123456789ABCDEFG!
Required to use this for work. The notifications from a text message does not link to the app. The app usually does not open on the first attempt and the phone numbers linked does not open to actually be able to call the number back.
★★★★★ Get some extra malpractice coverage. — advjfbr
Currently, this app logs you out automatically. Really nice if you are on call for a few days. You have to sign back in to turn the pager back on…. Hopefully no patients were bleeding to death during this time.
Unfortunately had some patients who were actively bleeding to death and did not get notified.
Had to sign back on to find these pages.
★★★★★ Needs work — jefe8888
This app needs a lot of work. It is completely silent when you turn off your ring tone. It doesn’t play nicely with the Apple sleep feature completely muting it. I have to turn sleep off so that I am notified. The outcome is that it fails at its only job - notifying me of a message. In addition it logs me out too frequently, and after logging in, doesn’t go to the messages screen. Help!
★★★★★ Terrible — Krasay cute
If you can avoid this version, please do. Last review is absolutely right. Always getting logged out and always having to reset my message tone. Last night suddenly my messages page is completely black so I can’t read the messages. I have to call the service to manually get the message.
★★★★★ Cogni-nonsense — Janus MD
Major issues with the basic functionality of this app. It doesn’t do the basic task of notifying the on call clinician, and also doesn’t have any of the additional functions they claim to have such as call forwarding. The app doesn’t make a sound notification when a page comes through, sometimes because the app signs you out or inexplicably sometimes the alerts are silent even when phone volume is on max. The only work around is a single phone call form an operator - which might be 2 minutes lat
Version history · 25 recorded
1.169
2026-05-21
- Few bug fixes
- Added Sign out Button in more screen header.
1.166
2026-03-04
Bug fixes and Improvements.
1.165
2026-02-24
Refreshed themes for a more modern look and feel.
UI improvements to enhance usability and consistency across the app.
Performance optimizations and minor fixes.
1.158
2026-01-12
Bug fixes and Improvements.
1.157
2025-11-03
Bug fixes and Improvements.
1.154
2025-10-29
Bug fixes and Improvements.
1.152
2025-10-22
Bug fixes and Improvements.
1.149
2025-10-06
Bug fixes and Improvements.
1.146
2025-05-12
Bug fixes and enhancements to messages and notifications.
1.139
2025-03-25
Bug fixes and improvements.
1.42
2025-03-03
Bug fixes and Improvements.
1.41
2025-02-27
Bug fixes and Improvements.
1.40
2025-02-18
Bug fixes and improvements.
1.39
2025-01-30
Bug fixes and improvements to login.
1.38
2025-01-13
Bug fixes and improvements.
1.37
2024-12-17
Bug fixes and improvements.
1.36
2024-12-12
Bug fixes and improvements.
1.35
2024-12-10
Bug fixes and improvements.
1.34
2024-11-18
Bug fixes and Improvements.
1.33
2024-10-17
Bug fixes and Improvements to notifications.
1.32
2024-10-01
Bug fixes to notifications.
1.31
2024-08-27
Bug fixes and improvements.
1.30
2024-08-16
Bug fixes and improvements.
1.29
2024-06-28
Bug fixes and improvements.
1.28
2024-06-14
Unread, Archived, and Familiar Contact features to Text Messaging.
Region availability · 1 of 1 storefronts
| Store | Price | Ratings | Avg | Version |
|---|---|---|---|---|
| US | Free | 403 | 4.2 | 1.169 |