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CLEAR - Travel & Experiences

Name: CLEAR - Travel & Experiences
Rating: 4.74203 (509649 reviews)

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5 of 168 storefronts
Content in en-US

509.6k Ratings

4.7

★★★★★

Age Rating

Years

Developer

Alclear, LLC

Language

Information

Apple ID1436333504

Bundle IDcom.clearme.Clear

SellerAlclear, LLC

Min iOS18.0

Released2019-09-05

Preview — platforms

What’s New Version 4.10.0

User experience and performance improvements.

Description

CLEAR is a secure identity company making experiences safer and easier—physically and digitally. Our identity solution confirms that you are you, unlocking better experiences to make your life frictionless. Think of this app as CLEAR in your pocket: Take control of airport travel and get to your gate perfectly on time—every time—with Home-to-Gate. Easily find CLEAR locations to skip long lines at stadiums and arenas, so you don't miss a second of the action. Upload your passport to be REAL ID ready and keep moving quickly through the airport. No matter the journey or the destination, CLEAR keeps you moving. Your Privacy is Our Priority: Using CLEAR is completely opt-in: we keep your data secure and protect your privacy. Transparency and security are at the center of everything we do—that means keeping you in control of your own personal information. You will always know when CLEAR is asking for your information, what information we’re asking for, and how it will be used. Have a question or feedback about the CLEAR App? Send us a note at CSLeadership@clearme.com. Follow @CLEAR on Instagram and X for exciting updates, news, and more.

Version history 1 versions

v4.10.02026-07-01 18:56:09

User experience and performance improvements.

No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.

Availability 5 of 168 storefronts

Region	Language	Price	Ratings	Avg	Version
US	en-US	Free	509.6k	4.7	4.10.0
CA	en-CA	Free	2.6k	4.5	4.10.0
MX	es-MX	Free	812	4.8	4.10.0
IL	en-GB	Free	22	4.8	4.10.0
CR	es-MX	Free	1	5.0	4.10.0

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Reviews 20 reviews · US

★★★★★

Took 20 mins longer than regular pre-check. Read RECENT reviews, not those from 4 years ago.

TLDR: ruined my entire airport experience. Wasted so much time I couldn’t use my lounge and barely made it to the flight. Stood in line while my entire party waited for me at the gate, asking me if I’m going to make boarding. **TSA DOES NOT NEED TO TAKE CLEAR CUSTOMERS FIRST. IT’S A FAKE LINE THAT MIGHT MOVE OR NOT AT ALL. CLEAR has zero control over it and they don’t tell you. Pretty sure some people in line cut it so close they had to run and barely made it to their gate. Let alone the own boarding group. “Premium” service that only works if literally no one else is at the airport and yo

💝❤️💕☔️✨2026-01-19

★★★★★

Lost utility and poor staff support

I’ve had Clear for a few years now and its cost has gone up and the quality of service has gone down. It no longer pays for itself in sanity or efficiency and today was the final straw. In the IAH airport I have tsa precheck AND clear and step into the clear/tsa precheck line. The clear lady processes me through and then the clear escort walks me down to the standard security line, who then confirms I’m tsa precheck and should go through the other security line. They proceed down to that line and I stand in line there to be scanned and processed to only have a new lady walk up and say “

Doctorsorders2025-06-27

★★★★★

Unhelpful app doesn’t work while traveling abroad

I understand this is for travel within U.S. airports, but it’s annoying that the app doesn’t work overseas. Luckily we have a VPN service because we live overseas, but if you’re trying to login anywhere else and you don’t have a VPN, or you don’t immediately think to use it, good luck figuring out what you’re doing wrong. I simply wanted yo manage my account and update some things for my wife before her return trip from the States to Europe. I ended up spending 30 min resetting my password, deleting and redownloading the app, and googling every possible solution. I could login online, but not

•no2024-07-07

★★★★★

Can Not Take A Clear ID Photo!

This app is horrible! I can not take a clear photo of my drivers license with the app’s built in camera setup. I have an Apple iPhone 15 Pro Max and have no issues using other apps to take a photo of my different forms of ID. The app’s built in camera setup keeps making the photos come out blurry. The phone is perfectly stable and it doesn’t matter if I get closer or farther away from my ID, the photos just come out blurry. My ID is on a solid black background with no light glare, great natural lighting and it still can’t take a non-blurry photo. There is no way to use my Apple iPhone 15

FitnessFanLV2023-12-04

★★★★★

App Does Not Work

I am confident that every part of the process of this app has not worked for me all in the span of one day. It wouldn’t recognize my face, my account, my vaccination card, and now won’t even let me add a minor at all. It just says “oops” and crashes repeatedly. Customer service is about as well-advised as your TV provider’s. They love to ask “did you try turning on and off your wifi?” And “did you try uninstalling the app?” But never bother actually looking into the problems with the app. This has clearly been a problem for the last year based on other reviews and it’s honestly embarrassing th

Cw-232022-04-28

★★★★★

It works… some of the time.

The idea behind the Clear is ease, flexibility and connectivity—for those who are vaccinated. For those who are not vaccinated, the Clear app works some of the time. Every 2-3 months, the app disconnects from my medical provider (which I understand is the length of the permission given for accessing my medical provider account) but when I go to re-connect, that’s when the issues arise. They simply won’t connect—I am left on the “loading” screen and denied access to my building due to “no green screen” despite not having Covid and having a negative PCR test to prove it. When I have reached out

Law Student 312022-04-11

★★★★★

Customer service is lacking

So many Clear employees at airport not helping -no one helping where bottleneck just selling the process. Clear missed multiple opportunities to assist my traveling party. Clear had a HUGE bottle neck at the gate for wristbands In contrast to five plus Clear staff in TSA line. Clear was not faster than pre TSA approval. No one from Clear follows up. Bottleneck at gate - Clear please review your business processes which are broken. My traveling party will be in line for over 40 minutes the majority of persons in line are rightfully upset. Quotes “one very slow male Clear employee working the wr

accidental clear traveler2022-02-23

★★★★★

No upload option

There needs to be a way to upload a photo or PDF of vaccine cards. It’s ridiculous to expect that everyone has their original card on hand at all times. Yesterday, I was visiting a location that required Clear App proof of vaccine. I have a copy of my vaccine card saved on my phone that has worked as proof for both the military and for the hospital that employees me, and tried to upload the attachment to the Clear App, which was not an option. I reached out to customer service for Clear, and the assistant stated that “uploading a saved file of COVID vaccine cards is not possible through th

shelleymarie2022-01-11

★★★★★

Customer service isn’t helpful

I I’m going to the raiders game tomorrow and for the past week I have been trying to get my account fixed. I enrolled in the $15/mo plan, and the app will not let me complete the registration. It will not allow me to update vaccine info take a picture or anything. Instead I get an error saying my profile is incomplete. When reaching out to customer support there is no phone to call instead they use a text solution which I was waiting for 1.5 hrs for a response .. once I was responded to I was driving which made it impossible to rectify the issue.. I ended up having to reach out the next day a

music-is-my-refuge2021-12-05

★★★★★

App doesn’t work, horrible customer service

A concert I recently attended required proof of covid vaccination status. Attendees could bring their actual cards or could use the Clear digital vaccine card. I downloaded the app on 10/4, 8 days before the concert and tried to create my digital vaccine card. It didn’t work at all. The process failed after all my information was entered. I contacted customer service via text (the only option they give you) and didn’t hear back for an entire day. When I finally got the return text on 10/5 I was at work and couldn’t answer right then. I was told to delete and reinstall the app, which I did, t

Barbarian Queen2021-10-16

★★★★★

Absolute garbage

Didn’t sync correctly with my online health record. Support said to contact my dr. Contacted my dr, tried again. Support said they would investigate the error. Heard nothing for a day, contacted support again. THEN they said their app doesn’t work with the Cleveland Clinic’s online system. Ok well why was I able to select it in the app and why did no one tell me this in the past several days I’ve been dealing with this problem? When I asked that, they asked for a screenshot of *their own app* saying I could sync with the clinic. So I sent that and they never responded. I messaged them screensh

Moosebouse2021-10-13

★★★★★

Useless and redundant

This is a review for the free membership “Clear pass”. I Downloaded clear pass to have my vaccine card digitized on my phone for travel and venue access. Any time I attempted to use it, the checker preferred to see my vax card or a photo of my vax card. I find this service useless. Additionally, every time you want to pull up your clear digital vac card, it wants to do a face capture. No thanks. So much easier to just show a pic of vaccine card! I’m attempting to cancel service and delete my account, however Clear does not give me the option to delete my biometric data that was captured to

n0nam3212021-09-27

★★★★★

Health Pass Expires Quickly

What they don’t tell you is that after you do ALLLL the photos, uploading, face scans, questions, etc. is that your Health Pass expires in 277 hours. So guess what I get to do again RIGHT before me trip? Grrrr. And then I have to re-check Safe Travels Hawaii to make sure I don’t have to redo that whole process again because Clear expires. I am extremely upset as we did Clear and Safe Travels two weeks before our trip and it took us about an hour…. and we have to do that whole process over again. There should be a warning upfront telling you to do it a week before your trip or… you know, make t

Super*Mum2021-09-16

★★★★★

Horrible App With Log In consistency

So I have a damaged iPhone that I planned to upgrade later this year. Basically, my camera on my iPhone is broken. So I can’t scan, upload, or take photos that are required to make a covid health pass on my phone. I understand that. So I decided to just create a health pass and log in account on my iPad Pro and then I assumed that the log in credentials would transfer once I log into my account on my iPhone. (So I don’t have to carry a giant iPad Pro everywhere I go that require the Clear app health credentials). Everything worked smoothly and I created an account with all my vaccine creds on

Sirieife2021-09-15

★★★★★ · edited

Would be nice if it worked/ Multiple attempts to set up have failed

Update: I have again attempted to set up an account with the new updates, but still have no success. Extremely frustrating that even the newest update has not fixed whatever issues the app has been having. I’ve spoken with others that are upset with the set up as well, they too have tried multiple times to set up an account, but to no success either. It has to do with the picture of the face portion. After my initial review I received an email to “Please, please, please” contact them. I contacted them but have heard nothing back. Really upsetting. I might just be selling my single game tickets

DSDFM882021-09-08

★★★★★

Absolutely useless app! Can’t create Travel Pass

I’m an member with a paid membership. $179/year and can’t use basic functions of the app that are provided with free memberships. Every time I try to create a Health Pass or upload my vaccine card, I get a message saying “There is an existing membership associated with this email address, but it’s missing information we need to create a Health Pass. Please contact customer support for assistance.” I contacted customer support, and multiple times they responded by text hours or days later, waited two minutes, then ended the chat. I’d have to go through the entire process again. Finally got so

jessi7272021-09-08

★★★★★

80.7% of all Americans live in cities or urban areas

The US census, as of 2018, states that over 80% of Americans live in cities or urban areas. That means our airports are crammed and Clear offers a reasonable rate to bypass a lot of the long, winding, frustrating lines at the major airport hubs if you’re a frequent traveler. I paid $179 for the year and just at Orlando last weekend, it paid for itself with the maze of travelers trying to decipher the Covid rules and multiple lanes of snaking body and bag inspection points. I think I saved at least 30-40 minutes of wait time and didn’t have to take off my shoes or take out my electronic devices

smirkedPLoOped2021-03-11

★★★★★

Linking to Second Airline Changes Registration

I joined CLEAR through my Delta account a couple of years ago, and I love the ease of getting through airport security. Their enthusiastic staff are competent and welcoming of travelers. However their iPhone app has a severe flaw. When I downloaded it yesterday I saw the ability to link to my United account. I entered the United account number then for a message that I had just changed from a Delta-sponsored registration to a United-sponsored registration. They also ran a charge for $30 since the United offer was more expensive than the price Delta offers for travelers with status in their f

Kwphil2020-12-10

★★★★★

Saves me a lot of time and keeps things clean

I don’t fly very frequently, but when I do, I love using Clear. Recently got it for my wife as well and it’s just $50 to add a family member. We are always a bit late on getting to the airport, maybe not even late, but we like to be confident we make the gate on time. It really saved me a good chunk of rebooking money as we were late to the gate originally and the security lane was just out of control due to limited number of workers at the domestic erminal at SFO. I quickly added my wife to my Clear account (4 min) and we made it to the gate in 3 more minutes using Clear. That day we saved at

AlexReferee2020-09-20

★★★★★

Not Worth It...Yet!

It’s a great concept, and if you live in a large metropolitan area (i.e.: Miami, Atlanta, NYC, L.A.), I’m sure it’s convenient & enjoyable to use. However, I live in Asheville, NC (Asheville has nearly a population of 100,000 people). I was not informed until after I’d scanned my driver’s license and had my face scanned by my phone twice that I had to complete my verification by going to the nearest Clear station. Fine I thought, not a big deal. Where’s the nearest station? At first I thought it was Charlotte, NC. I’m sorry but I have no intention of driving 2 - 2 & 1/2 hours out of my way to

DayGlo_StarKade2020-02-03

Change log 1 change · US

◆

Version 4.10.0 released

User experience and performance improvements.

2026-07-01