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ZM
CNzh-Hans-CN
AUen-AU
AEen-GB
AFen-GB
AGen-GB
AIen-GB
ALen-GB
AMen-GB
AOen-GB
ARes-MX
ATde-DE
AZen-GB
BAen-GB
BBen-GB
BEen-GB
BFen-GB
BGen-GB
BHen-GB
BJen-GB
BMen-GB
BNen-GB
BOes-MX
BRpt-BR
BSen-GB
BTen-GB
BWen-GB
BYen-GB
BZen-GB
CAen-CA
CDen-GB
CGen-GB
CHde-CH
CIfr-FR
CLes-MX
CMfr-FR
COes-MX
CRes-MX
CVen-GB
CYen-GB
CZen-GB
DEde-DE
DKen-GB
DMen-GB
DOes-MX
DZen-GB
ECes-MX
EEen-GB
EGen-GB
ESes-ES
FIen-GB
FJen-GB
FMen-GB
FRfr-FR
GAfr-FR
GBen-GB
GDen-GB
GEen-GB
GHen-GB
GMen-GB
GRen-GB
GTes-MX
GWen-GB
GYen-GB
HKzh-Hant-HK
HNes-MX
HRen-GB
HUen-GB
IDen-GB
IEen-GB
ILen-GB
INen-GB
IQen-GB
ISen-GB
ITit
JMen-GB
JOen-GB
JPja
KEen-GB
KGen-GB
KHen-GB
KNen-GB
KRko
KWen-GB
KYen-GB
KZen-GB
LAen-GB
LBen-GB
LCen-GB
LKen-GB
LRen-GB
LTen-GB
LUen-GB
LVen-GB
LYen-GB
MAen-GB
MDen-GB
MEen-GB
MGen-GB
MKen-GB
MLen-GB
MMen-GB
MNen-GB
MOzh-Hant-HK
MRen-GB
MSen-GB
MTen-GB
MUen-GB
MVen-GB
MWen-GB
MXes-MX
MYen-GB
MZen-GB
NAen-GB
NEen-GB
NGen-GB
NIes-MX
NLnl
NOen-GB
NPen-GB
NRen-GB
NZen-AU
OMen-GB
PAes-MX
PEes-MX
PGen-GB
PHen-GB
PKen-GB
PLen-GB
PTpt-PT
PWen-GB
PYes-MX
QAen-GB
ROen-GB
RSen-GB
RUru
RWen-GB
SAen-GB
SBen-GB
SCen-GB
SEsv
SGen-GB
SIen-GB
SKen-GB
SLen-GB
SNen-GB
SRen-GB
STen-GB
SVes-MX
SZen-GB
TCen-GB
TDen-GB
THen-GB
TJen-GB
TMen-GB
TNen-GB
TOen-GB
TRen-GB
TTen-GB
TWzh-Hant-TW
TZen-GB
UAen-GB
UGen-GB
USen-US
UYen-GB
UZen-GB
VCen-GB
VEes-MX
VGen-GB
VNen-GB
VUen-GB
XKen-GB
YEen-GB
ZAen-GBZMen-GB
ZWen-GB
175 of 175 storefronts
Content in en-US
Content in en-US
Information
Apple ID1078875323
Bundle IDcom.udesk.udeskapp
SellerSeller
Min iOS9.0
Min macOS11.0
Device familiesiphone, ipad, ipod
Released2016-02-03
Copyright© 2013 Udesk Co.,Ltd
Privacy policyLink ↗
Preview 2 platforms
iPhone 5 images
iPad 3 images
What’s New Version 3.9.3
工单附件查看修复
Description
Udesk企业级智能客服平台致力于将各种客户服务渠道整合在一起，简化企业的客户服务方式，客户可以在任意平台以最快最短的方式与客服沟通，快速解决问题，同时客服可以在一个平台处理各种渠道上的客户咨询，不管是电话、网页、wap、app、微信、微博、邮件都能即时解决。
Accessibility
ipadiphonemacrealityDevicetvoswatch
Version history 25 versions
Build 878448986v3.9.32025-09-28 03:55:17
工单附件查看修复
Build 878226847v3.9.22025-09-19 01:13:21
1、iOS18适配
2、自启动问题修复
Build 866103266v3.9.12024-05-22 01:11:48
IM前后台切换离线问题修复
Build 865970667v3.9.02024-05-16 08:55:25
1、和PC互踢机制优化
2、IM登录状态优化
Build 862610124v3.8.12024-02-19 02:55:28
1、优化在线状态
2、优化不同客户端同时登录逻辑
Build 861490367v3.8.02023-11-27 02:07:36
1、支持多语言切换
2、工单回复支持跳过修改工单状态
Build 858299764v3.7.32023-08-10 06:45:26
1、未读消息优化
2、工单状态支持自定义
3、支持新渠道
4、已知bug修复
Build 856424131v3.7.12023-04-18 07:19:22
1、支持转接
2、呼叫弹屏优化
Build 856187956v3.7.02023-04-08 02:46:04
1、修复历史会话被唤醒后刷新问题
2、修复IM监控个别字段不准确问题
3、修复App进入后台 IM 无法接受任务分配
Build 855428628v3.6.192023-03-09 15:58:43
1、授权弹窗调整
2、IM监控优化
Build 853125058v3.6.182022-11-07 01:36:15
兼容老版本iphone系统
Build 852849364v3.6.172022-11-02 01:54:53
修复老版本手机系统Crash问题
Build 852748616v3.6.162022-10-17 01:39:35
1、支持转接确认
2、微信渠道满意度调查发送
3、多路由优化
4、新增返回通话入口
Build 851905689v3.6.152022-09-01 01:35:09
修复已知问题。
Build 851776784v3.6.142022-08-29 00:41:08
1、视频推送补偿
2、登录问题修复
3、其他问题修复
Build 846644244v3.6.132022-01-19 18:45:48
1、支持全域名登录
2、问题修复
Build 845998217v3.6.122021-12-17 20:48:19
视频通话来电铃声
Build 845665384v3.6.112021-12-02 07:11:10
1、iOS 15适配
2、外呼任务列表展示进行中任务
Build 844018978v3.6.102021-09-09 01:58:36
1、IM链接稳定性提升
Build 843882853v3.6.92021-09-03 03:19:27
1、IM链接稳定性提升
2、移动外呼和视频通话优化
Build 843472074v3.6.82021-08-09 22:57:51
1、稳定性增强
2、视频记录查看
Build 843425528v3.6.72021-08-04 16:02:44
1、支持辅助组件
2、支持调查问卷
3、监控报表完善
Build 842091087v3.6.62021-05-06 19:44:27
1. 新增环境配置
2. 增强稳定性
Build 841333357v3.6.52021-04-14 08:16:25
1.提高稳定性
Build 840862948v3.6.42021-03-15 02:54:52
1. 增加视频客服状态
2. 增强稳定性
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 175 of 175 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| CN | zh-Hans-CN | Free | 53 | 2.5 | 3.9.3 |
| AU | en-AU | Free | 1 | 1.0 | 3.9.3 |
| AE | en-GB | Free | 0 | — | 3.9.3 |
| AF | en-GB | Free | 0 | — | 3.9.3 |
| AG | en-GB | Free | 0 | — | 3.9.3 |
| AI | en-GB | Free | 0 | — | 3.9.3 |
| AL | en-GB | Free | 0 | — | 3.9.3 |
| AM | en-GB | Free | 0 | — | 3.9.3 |
| AO | en-GB | Free | 0 | — | 3.9.3 |
| AR | es-MX | Free | 0 | — | 3.9.3 |
| AT | de-DE | Free | 0 | — | 3.9.3 |
| AZ | en-GB | Free | 0 | — | 3.9.3 |
| BA | en-GB | Free | 0 | — | 3.9.3 |
| BB | en-GB | Free | 0 | — | 3.9.3 |
| BE | en-GB | Free | 0 | — | 3.9.3 |
| BF | en-GB | Free | 0 | — | 3.9.3 |
| BG | en-GB | Free | 0 | — | 3.9.3 |
| BH | en-GB | Free | 0 | — | 3.9.3 |
| BJ | en-GB | Free | 0 | — | 3.9.3 |
| BM | en-GB | Free | 0 | — | 3.9.3 |
| BN | en-GB | Free | 0 | — | 3.9.3 |
| BO | es-MX | Free | 0 | — | 3.9.3 |
| BR | pt-BR | Free | 0 | — | 3.9.3 |
| BS | en-GB | Free | 0 | — | 3.9.3 |
| BT | en-GB | Free | 0 | — | 3.9.3 |
| BW | en-GB | Free | 0 | — | 3.9.3 |
| BY | en-GB | Free | 0 | — | 3.9.3 |
| BZ | en-GB | Free | 0 | — | 3.9.3 |
| CA | en-CA | Free | 0 | — | 3.9.3 |
| CD | en-GB | Free | 0 | — | 3.9.3 |
| CG | en-GB | Free | 0 | — | 3.9.3 |
| CH | de-CH | Free | 0 | — | 3.9.3 |
| CI | fr-FR | Free | 0 | — | 3.9.3 |
| CL | es-MX | Free | 0 | — | 3.9.3 |
| CM | fr-FR | Free | 0 | — | 3.9.3 |
| CO | es-MX | Free | 0 | — | 3.9.3 |
| CR | es-MX | Free | 0 | — | 3.9.3 |
| CV | en-GB | Free | 0 | — | 3.9.3 |
| CY | en-GB | Free | 0 | — | 3.9.3 |
| CZ | en-GB | Free | 0 | — | 3.9.3 |
| DE | de-DE | Free | 0 | — | 3.9.3 |
| DK | en-GB | Free | 0 | — | 3.9.3 |
| DM | en-GB | Free | 0 | — | 3.9.3 |
| DO | es-MX | Free | 0 | — | 3.9.3 |
| DZ | en-GB | Free | 0 | — | 3.9.3 |
| EC | es-MX | Free | 0 | — | 3.9.3 |
| EE | en-GB | Free | 0 | — | 3.9.3 |
| EG | en-GB | Free | 0 | — | 3.9.3 |
| ES | es-ES | Free | 0 | — | 3.9.3 |
| FI | en-GB | Free | 0 | — | 3.9.3 |
| FJ | en-GB | Free | 0 | — | 3.9.3 |
| FM | en-GB | Free | 0 | — | 3.9.3 |
| FR | fr-FR | Free | 0 | — | 3.9.3 |
| GA | fr-FR | Free | 0 | — | 3.9.3 |
| GB | en-GB | Free | 0 | — | 3.9.3 |
| GD | en-GB | Free | 0 | — | 3.9.3 |
| GE | en-GB | Free | 0 | — | 3.9.3 |
| GH | en-GB | Free | 0 | — | 3.9.3 |
| GM | en-GB | Free | 0 | — | 3.9.3 |
| GR | en-GB | Free | 0 | — | 3.9.3 |
| GT | es-MX | Free | 0 | — | 3.9.3 |
| GW | en-GB | Free | 0 | — | 3.9.3 |
| GY | en-GB | Free | 0 | — | 3.9.3 |
| HK | zh-Hant-HK | Free | 0 | — | 3.9.3 |
| HN | es-MX | Free | 0 | — | 3.9.3 |
| HR | en-GB | Free | 0 | — | 3.9.3 |
| HU | en-GB | Free | 0 | — | 3.9.3 |
| ID | en-GB | Free | 0 | — | 3.9.3 |
| IE | en-GB | Free | 0 | — | 3.9.3 |
| IL | en-GB | Free | 0 | — | 3.9.3 |
| IN | en-GB | Free | 0 | — | 3.9.3 |
| IQ | en-GB | Free | 0 | — | 3.9.3 |
| IS | en-GB | Free | 0 | — | 3.9.3 |
| IT | it | Free | 0 | — | 3.9.3 |
| JM | en-GB | Free | 0 | — | 3.9.3 |
| JO | en-GB | Free | 0 | — | 3.9.3 |
| JP | ja | Free | 0 | — | 3.9.3 |
| KE | en-GB | Free | 0 | — | 3.9.3 |
| KG | en-GB | Free | 0 | — | 3.9.3 |
| KH | en-GB | Free | 0 | — | 3.9.3 |
| KN | en-GB | Free | 0 | — | 3.9.3 |
| KR | ko | Free | 0 | — | 3.9.3 |
| KW | en-GB | Free | 0 | — | 3.9.3 |
| KY | en-GB | Free | 0 | — | 3.9.3 |
| KZ | en-GB | Free | 0 | — | 3.9.3 |
| LA | en-GB | Free | 0 | — | 3.9.3 |
| LB | en-GB | Free | 0 | — | 3.9.3 |
| LC | en-GB | Free | 0 | — | 3.9.3 |
| LK | en-GB | Free | 0 | — | 3.9.3 |
| LR | en-GB | Free | 0 | — | 3.9.3 |
| LT | en-GB | Free | 0 | — | 3.9.3 |
| LU | en-GB | Free | 0 | — | 3.9.3 |
| LV | en-GB | Free | 0 | — | 3.9.3 |
| LY | en-GB | Free | 0 | — | 3.9.3 |
| MA | en-GB | Free | 0 | — | 3.9.3 |
| MD | en-GB | Free | 0 | — | 3.9.3 |
| ME | en-GB | Free | 0 | — | 3.9.3 |
| MG | en-GB | Free | 0 | — | 3.9.3 |
| MK | en-GB | Free | 0 | — | 3.9.3 |
| ML | en-GB | Free | 0 | — | 3.9.3 |
| MM | en-GB | Free | 0 | — | 3.9.3 |
| MN | en-GB | Free | 0 | — | 3.9.3 |
| MO | zh-Hant-HK | Free | 0 | — | 3.9.3 |
| MR | en-GB | Free | 0 | — | 3.9.3 |
| MS | en-GB | Free | 0 | — | 3.9.3 |
| MT | en-GB | Free | 0 | — | 3.9.3 |
| MU | en-GB | Free | 0 | — | 3.9.3 |
| MV | en-GB | Free | 0 | — | 3.9.3 |
| MW | en-GB | Free | 0 | — | 3.9.3 |
| MX | es-MX | Free | 0 | — | 3.9.3 |
| MY | en-GB | Free | 0 | — | 3.9.3 |
| MZ | en-GB | Free | 0 | — | 3.9.3 |
| NA | en-GB | Free | 0 | — | 3.9.3 |
| NE | en-GB | Free | 0 | — | 3.9.3 |
| NG | en-GB | Free | 0 | — | 3.9.3 |
| NI | es-MX | Free | 0 | — | 3.9.3 |
| NL | nl | Free | 0 | — | 3.9.3 |
| NO | en-GB | Free | 0 | — | 3.9.3 |
| NP | en-GB | Free | 0 | — | 3.9.3 |
| NR | en-GB | Free | 0 | — | 3.9.3 |
| NZ | en-AU | Free | 0 | — | 3.9.3 |
| OM | en-GB | Free | 0 | — | 3.9.3 |
| PA | es-MX | Free | 0 | — | 3.9.3 |
| PE | es-MX | Free | 0 | — | 3.9.3 |
| PG | en-GB | Free | 0 | — | 3.9.3 |
| PH | en-GB | Free | 0 | — | 3.9.3 |
| PK | en-GB | Free | 0 | — | 3.9.3 |
| PL | en-GB | Free | 0 | — | 3.9.3 |
| PT | pt-PT | Free | 0 | — | 3.9.3 |
| PW | en-GB | Free | 0 | — | 3.9.3 |
| PY | es-MX | Free | 0 | — | 3.9.3 |
| QA | en-GB | Free | 0 | — | 3.9.3 |
| RO | en-GB | Free | 0 | — | 3.9.3 |
| RS | en-GB | Free | 0 | — | 3.9.3 |
| RU | ru | Free | 0 | — | 3.9.3 |
| RW | en-GB | Free | 0 | — | 3.9.3 |
| SA | en-GB | Free | 0 | — | 3.9.3 |
| SB | en-GB | Free | 0 | — | 3.9.3 |
| SC | en-GB | Free | 0 | — | 3.9.3 |
| SE | sv | Free | 0 | — | 3.9.3 |
| SG | en-GB | Free | 0 | — | 3.9.3 |
| SI | en-GB | Free | 0 | — | 3.9.3 |
| SK | en-GB | Free | 0 | — | 3.9.3 |
| SL | en-GB | Free | 0 | — | 3.9.3 |
| SN | en-GB | Free | 0 | — | 3.9.3 |
| SR | en-GB | Free | 0 | — | 3.9.3 |
| ST | en-GB | Free | 0 | — | 3.9.3 |
| SV | es-MX | Free | 0 | — | 3.9.3 |
| SZ | en-GB | Free | 0 | — | 3.9.3 |
| TC | en-GB | Free | 0 | — | 3.9.3 |
| TD | en-GB | Free | 0 | — | 3.9.3 |
| TH | en-GB | Free | 0 | — | 3.9.3 |
| TJ | en-GB | Free | 0 | — | 3.9.3 |
| TM | en-GB | Free | 0 | — | 3.9.3 |
| TN | en-GB | Free | 0 | — | 3.9.3 |
| TO | en-GB | Free | 0 | — | 3.9.3 |
| TR | en-GB | Free | 0 | — | 3.9.3 |
| TT | en-GB | Free | 0 | — | 3.9.3 |
| TW | zh-Hant-TW | Free | 0 | — | 3.9.3 |
| TZ | en-GB | Free | 0 | — | 3.9.3 |
| UA | en-GB | Free | 0 | — | 3.9.3 |
| UG | en-GB | Free | 0 | — | 3.9.3 |
| US | en-US | Free | 0 | — | 3.9.3 |
| UY | en-GB | Free | 0 | — | 3.9.3 |
| UZ | en-GB | Free | 0 | — | 3.9.3 |
| VC | en-GB | Free | 0 | — | 3.9.3 |
| VE | es-MX | Free | 0 | — | 3.9.3 |
| VG | en-GB | Free | 0 | — | 3.9.3 |
| VN | en-GB | Free | 0 | — | 3.9.3 |
| VU | en-GB | Free | 0 | — | 3.9.3 |
| XK | en-GB | Free | 0 | — | 3.9.3 |
| YE | en-GB | Free | 0 | — | 3.9.3 |
| ZA | en-GB | Free | 0 | — | 3.9.3 |
| ZM | en-GB | Free | 0 | — | 3.9.3 |
| ZW | en-GB | Free | 0 | — | 3.9.3 |
Change log 28 changes · ZM
✎
releaseNotes updated
工单附件查看修复
✎
description updated
Udesk企业级智能客服平台致力于将各种客户服务渠道整合在一起，简化企业的客户服务方式，客户可以在任意平台以最快最短的方式与客服沟通，快速解决问题，同时客服可以在一个平台处理各种渠道上的客户咨询，不管是电话、网页、wap、app、微信、微博、邮件都能即时解决。
✎
name updated
Udesk
◆
Version 3.9.3 released
工单附件查看修复
◆
Version 3.9.2 released
1、iOS18适配
2、自启动问题修复
◆
Version 3.9.1 released
IM前后台切换离线问题修复
◆
Version 3.9.0 released
1、和PC互踢机制优化
2、IM登录状态优化
◆
Version 3.8.1 released
1、优化在线状态
2、优化不同客户端同时登录逻辑
◆
Version 3.8.0 released
1、支持多语言切换
2、工单回复支持跳过修改工单状态
◆
Version 3.7.3 released
1、未读消息优化
2、工单状态支持自定义
3、支持新渠道
4、已知bug修复
◆
Version 3.7.1 released
1、支持转接
2、呼叫弹屏优化
◆
Version 3.7.0 released
1、修复历史会话被唤醒后刷新问题
2、修复IM监控个别字段不准确问题
3、修复App进入后台 IM 无法接受任务分配
◆
Version 3.6.19 released
1、授权弹窗调整
2、IM监控优化
◆
Version 3.6.18 released
兼容老版本iphone系统
◆
Version 3.6.17 released
修复老版本手机系统Crash问题
◆
Version 3.6.16 released
1、支持转接确认
2、微信渠道满意度调查发送
3、多路由优化
4、新增返回通话入口
◆
Version 3.6.15 released
修复已知问题。
◆
Version 3.6.14 released
1、视频推送补偿
2、登录问题修复
3、其他问题修复
◆
Version 3.6.13 released
1、支持全域名登录
2、问题修复
◆
Version 3.6.12 released
视频通话来电铃声
◆
Version 3.6.11 released
1、iOS 15适配
2、外呼任务列表展示进行中任务
◆
Version 3.6.10 released
1、IM链接稳定性提升
◆
Version 3.6.9 released
1、IM链接稳定性提升
2、移动外呼和视频通话优化
◆
Version 3.6.8 released
1、稳定性增强
2、视频记录查看
◆
Version 3.6.7 released
1、支持辅助组件
2、支持调查问卷
3、监控报表完善
◆
Version 3.6.6 released
1. 新增环境配置
2. 增强稳定性
◆
Version 3.6.5 released
1.提高稳定性
◆
Version 3.6.4 released
1. 增加视频客服状态
2. 增强稳定性