k&r pool

I tried on 3 separate devices to log into a clients system remotely to no avail. Spent 45 minutes on phone with tech from Pentair still no connection remotely. Local works great. ScreenLogic connect works great both local and remote. Config doesn’t recall previous connections either. Frustrating to not have this feature to diag issues without having to be onsite. Especially since that is supposed to be the reason for remote connection