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danmorgan90

1 review by this name
★★★★
TERRIBLE customer service
My spouse and I have used Turo for several years with no issues. I found a car I wanted to rent, but was confused with the times available listed for that day, so I tried to message the host, but Turo doesn’t allow messaging until you book, so I booked and immediately contacted the host. I wasn’t expecting an immediate response, as people have lives and jobs and aren’t always glued to their phones or computers, but after 12 minutes I edited the trip to a different day so I would not get a last minute cancellation fee. Rather than changing my trip, the system booked it as a separate trip, somet