Trace&Skip

I’m very disappointed with the app. I’ve had this loan for 4 years and have never missed a payment. I requested a skip pay the prior month before it was due and received a past due notice. When I called customer service I tried to explain what happened and I was told a customer can never make the request in the app. When I make the last due payment amount it won’t allow me to do this as a Jan payment. It’s showing as a Feb payment. My credit score is over 800, and I haven’t experienced anything like this after working so hard to get it. The loan is almost paid off. I’m not using Toyota FS agai