Slikchic99

I tried purchasing my mother’s baggage online & it wouldn’t take any form of payment. It did not provide an error message, either. I tried on the website and through the app. I tried deleting my cookies and nothing. The rep on the phone had no solution but was definitely more helpful than Etta (supervisor) on chat. Yes, I was communicating with both at the same time as I had already been on the phone for 1+ hours. My mother is traveling alone, 73 years old, wheelchair bound, hard of hearing and slight dementia. She travels at least three times a year back home and for the past couple of years,