Sahar1985

Encountered 3 problems with them 1. You get free delivery above 100 SAR but if you return an item and the total of the items you are keeping is less than 100SAR they deduct the return fee from the total refund 2. I returned items as they were different from what advertised and they decided to reject the return twice , stating either the seller didn’t receive the items or the item is different or didn’t pass quality check and you lose the money and item 3. So this time the item was rejected , it was a scarf and the colour is acru which means ivory or off white colour but I received PURE WHITE,

Everything was great without subscription, the second i subscribed for 1 year , customer support became ZERO. Almost zero compensation. Waiting for order for one plus hour and suddenly it is cancelled with no reason it was for a family gathering so you could imagine the embarrassment , and no compensation. Order is delayed and suddenly the delivery timing changed and added up 15 mins and became green again so no delay compensation. Ice cream arrived melting contacted support and sent proof and they said they will refund , so i trashed the melted ice cream then waited and no compensation, conta