NokesStevie

I’m not sure what’s happened to Ally in the last year, but everything about my experience has been horrible. When I first moved my business to Ally three years ago (I was a longtime BofA customer) I was so impressed - their customer service was top-notch. To say that it has declined is laughable - it has absolutely plummeted. I cannot get a customer service representative on the phone to save my life - I always spend three hours plus waiting to get to an actual person (YES, truly more than three hours), and twice upon reaching a person, I was promptly hung up on. No one that I end up actually