JordanCallaway

They recently substantially changed their rewards program for the worse, and it’s always been a pain to redeem rewards for their full value. And, their customer service has been pretty frustrating to work with over the years. Not a single time I asked for something that other credit card companies had given me did X1 help. The help option is to text them and they reply two business days later, which is not helpful for urgent requests, particularly when X1 blocks a purchase without explanation that you actually need to make.