Former Wolt Plus user

I have been using Wolt for years and have spent thousands of euros on the platform. This experience completely changed my view. I placed an order with a promised delivery time of 55–60 minutes, which I accepted. However, the delivery took almost 2 hours, significantly exceeding what was promised. There were no external factors to justify such a delay, no severe weather or similar conditions. The food was no longer needed by the time it arrived due to the excessive delay. Based on the timeline, the restaurant only handed the order to the courier around 1.5 hours after confirmation, which clea