E Fudd13

I am trying to get a referee.i have been in the waiting room for 12 hours for the last 2 days. Says 24/7. I try 9am and 11pm. I get 2hr 45 min wait and in 6 hours latter I get 3hr 15 wait. Is this a scam? I tried to schedule an appointment. I tried seven different days five different hours. All are taken. None available terrible terrible terrible terrible I’ll give it two stars.