Controlguy

This app has become impossible to use. When opened, it takes forever to connect to the Shades/Screens. When you execute a command, it takes even longer for them to respond. Have tried disconnect and reconnect, delete app and reloading, same behavior. Have tried downloading logs, and continuously get an error. Called customer support, and after waiting on hold for 30 minutes and then over two hours for a call back, support rep could only say that he has never seen that before. Asked me to send in