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BrandonA1456
1 review by this name
★★★★★
Alarm Doesn't Work, Customer Service Doesn't Call Back
UPDATE 3: Still no solution to a problem they caused by releasing an app update that made it so that the alarms don't play sound. I'm having significant highs and lows because of this bug, and there's no urgency on their part despite the danger to users.
UPDATE 2: Still no solution despite multiple people reporting this issue for months
UPDATE: Have been back and forth with customer support and no resolution. They ask for times they can call me back, I give my availability, and they never call during those times. They call when I'm unavailable and then say they're closing my case. It's been
Dexcom G7US · 2026-03-25