AmerAlAlem

Extremely disappointing experience. I placed an order that was never delivered. The driver repeatedly told me that traffic was heavy and eventually cancelled the order instead of completing the delivery. I contacted customer service multiple times seeking assistance and a resolution, but my issue was never properly addressed. What is most frustrating is not just the failed delivery, but the complete lack of accountability and customer support afterward. Customers should not have to spend their time chasing updates, contacting drivers, and repeatedly following up with support for an order they