@oinelife

Wolt’s handling of a recent food safety complaint was remarkably poor. I received an order from Silk Road in San Ġwann containing chicken that tasted clearly spoiled… rancid, sour, and immediately concerning from the first bites. This was not a matter of preference or seasoning. The issue was the unmistakable taste and smell of meat that appeared unfit for consumption. What was genuinely disappointing was Wolt’s response. After reporting the issue, support relayed the restaurant’s position that “taste is subjective,” and initially declined responsibility on that basis. That is an extraordin