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75 of 75 storefronts
Content in en-US
Content in en-US
Information
Preview 2 platforms
iPhone 7 images
iPad 7 images
What’s New Version 21.5.0
Fixed:
- Smart assessment attachment upload fails and an unanswered question error appears on 'Submit'
- Mobile questionnaires details text under the question is cut-off
- Voice Agent calls drop when users navigate away from the voice agent
Detailed release notes can be found on the ServiceNow product documentation website.
Description
Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.
With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID
Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.
© 2026 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Accessibility
ipadiphonemacrealityDevicetvoswatch
Version history 25 versions
Build 886822249v21.5.02026-07-05 09:00:43
Fixed:
- Smart assessment attachment upload fails and an unanswered question error appears on 'Submit'
- Mobile questionnaires details text under the question is cut-off
- Voice Agent calls drop when users navigate away from the voice agent
Detailed release notes can be found on the ServiceNow product documentation website.
Build 885638731v21.4.02026-06-07 22:26:07
New:
• Attachments can be configured to upload in the background while using the app
• UI Rules can be validated on form submissions
• Multiple filetypes can be uploaded to AI Lens
• Support for new Now Assist Premium Chat experience
Fixed:
• Crash in Firebase in CalendarStore
• Unable to mention users in the Activity Stream in Japanese
• Smart routing of List, Form, and KB links to apps doesn't work
• A blank page is returned when searching for key words
• Focus does not consistently start at the top of the page when selecting a location
• The Question Circle icon doesn’t display correctly
Detailed release notes can be found on the ServiceNow product documentation website.
Build 884846025v21.3.02026-04-29 05:50:54
Fixed:
• Default date in the reservation screen is set to yesterday instead of today
• Mobile device date does not match the date displayed in the platform
• App crashes while uploading files in impersonation mode
• Error when an action has a parameter screen and auto-redirect is configured
• Failure to reload a page when refreshing after a timeout
• 'Submit'/'Cancel' buttons freeze following a writeback error on an action item form
• The 'Filter' button is hidden when more than one item is displayed
• A 'Change Instance Alert' displays when a notification is selected in the 'Notifications' tab
• Smart assessment crashes when a descriptive element is set as richText
• An offline new-defect form photo is not visible in the Attachments/Activity Stream until sync
Enhancement:
• Introduced shared device mode, allowing multiple users to log into the same instance
• Allowed users to continue and end the Voice Agent calls when backgrounding the app
• Enhanced the 'Add Account' screen UI
Detailed release notes can be found on the ServiceNow product documentation website
Build 883679366v21.2.0 (251230090000.1512)2026-04-02 15:43:20
Fixed:
· Catalog icons are not displayed when the short description is long
· Catalog items without icons don’t align with catalog items that have them
· Video player configuration error when opening a ‘Campaign’
· 'Start travel' and 'Start work' footer actions don't work properly
· The error 'Agent.NowAPIError' appears intermittently
· Quick Action Function instance not visible on the launcher screen
· Incorrect date type value displayed on the Input Form screen
Enhancement:
· Support added for pre-login header login button visibility control
Detailed release notes can be found on the ServiceNow product documentation website.
Build 883483170v21.1.12026-03-19 19:31:52
Fixed:
· Start Travel and Start Work footer buttons were unresponsive
Detailed release notes can be found on the ServiceNow product documentation website.
Build 882958176v21.1.02026-03-06 16:47:23
Fixed:
· The activity stream is not sorted in descending order
· Performing write-back actions on work order tasks reduces app performance
· Category icons on Now Mobile don’t load properly
· Card sizes don't align with the font selection made by the user
· Highlight color does not appear around carousel cards
· A welcome image erroneously appears at the top of the screen
· A field remains highlighted after dismissing a confirmation message
· Carriage return suffix is not removed on barcode scans
· The 'Set to Ready' option is missing for IGT task in Guided Task screen
· Issues opening a record address from a URL link in Apple Maps
· Barcode input text of type 'Accessibility' isn't visible when text is large
· Synthesized response markdown table is not supported in virtual agent
· Search gap of displaying a chat button on catalog standard search results to navigate users to virtual agent
· Support the new AI gradient colors for all AI experiences
· Updated reasoning messages UI in Now Assist Virtual Agent
Detailed release notes can be found on the ServiceNow product documentation website.
Build 882797251v21.0.22026-02-28 00:31:07
• Fixed an issue where the form screen was not refreshing
• Fixed an issue where the Activity stream displayed items out of order
• Fixed profile images-related issues on the search results page
Build 882259974v21.0.12026-02-08 21:46:29
This update provides important bug fixes and updates and is recommended for all users.
Detailed release notes can be found on the ServiceNow product documentation website.
Build 881608596v21.0.02026-01-30 14:18:08
Fixed
• Bubble buttons appear to overlap
• The Granular Delegation plugin causes dates to appear truncated
• Error when using the 'Accept'/'Reject' notification actions for parts-sourcing flow
• User can’t select a ‘Choice’ on a scripted input form if the previous page has slider inputs
• Some interactive elements are read out without a role by screen readers
• Theme coloring issues
Detailed release notes can be found on the ServiceNow product documentation website.
Build 880806365v20.7.02026-01-13 10:46:48
Fixed
• There is a gap in the title of the first choice in an inline choice field
• On the Parameters screen, long descriptions are cut when the device is rotated
Detailed release notes can be found on the ServiceNow product documentation website.
Build 879988962v20.6.02025-11-30 23:19:37
Fixed:
• Attachments uploaded in offline mode are not visible once back online
• Smart Assessment questionnaire responses are not retained
• An ‘Email’ smart button doesn’t open in the default email app
• A step loader is incorrectly displayed after a Virtual Agent response
• Manually complete long forms and questionnaires resulting in slower inefficient user experience
• Mobile supports custom languages
• Voice-to-text in search and Now Assist Virtual Agent
• Prominent action button that allows access to Now Assist or other global functions directly from the tab bar
• Input form screen with AI Lens integration
• Updated UI of standard search results page for refining search results and quickly finding the most relevant information with additional search result filters
• New welcome page, org chart support and Doc QnA enhancements in Now Assist Virtual Agent
Detailed release notes can be found on the ServiceNow product documentation website.
Build 879197576v20.5.02025-10-30 06:42:02
Fixed
• Data Visualization Single score on the Mobile app displays an error on iOS 26
• The user is unable to use push actions due to an API error
• The Now Mobile app crashes when attempting to reserve a workspace
• The user can’t open an external link via a notification
Detailed release notes can be found on the ServiceNow product documentation website.
Build 879068438v20.4.22025-10-21 17:23:47
Fixed issue with duplicate offline attachments for certain configurations
Build 878630862v20.4.12025-10-06 17:58:45
Fixed:
• Rendering charts on iOS 26
Detailed release notes can be found on the ServiceNow product documentation website.
Build 878371075v20.4.02025-09-25 18:35:20
Fixed:
Intermittent fetch errors when submitting records
Unresponsive chat icon after returning to a chat
AppAuth isn't launching Safari when the default browser isn’t Safari
Allow the ability to turn off the ‘Ask a Follow Up’ feature in Enhanced Chat
Other performance improvements and minor bug fixes
Detailed release notes can be found on the ServiceNow product documentation website.
Build 877978639v20.3.12025-09-10 20:29:02
• Fixed citation & formatting issues for synthesized response in Search
• Fixed an issue for managing the Microsoft Edge browser via Intune
Build 877593270v20.3.02025-09-03 17:35:11
Now Assist Virtual Agent
• Support for KG Inline Citations & View Records
• Web Search Responses with Citations and Sources
• Multi Modal DocQnA
• Dynamic Step Loader
Now Assist Search
• Synthesized Responses & Streaming from Search Results
• Suggested Search Results
• Attachment & External Content in Standard Search Results
Fixed
• The user receives push notifications after logging out of Now Agent
• The Chat icon is unresponsive upon returning to chat after deleting an attachment
• Web session timeout causes an infinite loop
• Overlapping cards in the record section of ALP in Now Assist Virtual Agent
Detailed release notes can be found on the ServiceNow product documentation website.
Build 877462775v20.2.12025-08-24 11:09:10
Bug fixes and general improvements
Build 876524989v20.2.02025-07-25 20:45:35
Fixed
• Multi-Instance login does not work on iOS Agent Intune
• Deep links in certain formats do not redirect properly
• iOS web search design issues
Detailed release notes can be found on the ServiceNow product documentation website.
Build 876430801v20.1.12025-07-17 14:04:58
Fixed
· Deep links to embedded web pages
Detailed release notes can be found on the ServiceNow product documentation website.
Build 876015753v20.1.02025-07-10 16:45:20
Fixed
· File attachments using a Unicode filename show a percentage encoded
· The user can’t upload a catalog item with a variable type attachment
· Data visualization dashboards don’t work properly
· WebView reloads when the app is foregrounded even if the session is not expired
· Deep link URLs are loaded on an external browser instead of inside the app
· Quick Links in the iOS Now Mobile App don’t open properly
· Actionable notifications don't work when logged into multiple instances
· Mobile UX analytics data collection fails due to a change in certification authority
· A seat number label is missing from an indoor map
· UI Rules are lost on a record form upon refresh
Detailed release notes can be found on the ServiceNow product documentation website.
Build 875315927v20.0.12025-06-05 06:34:25
New
• Attachment error handling
• Input form screen navigation screen
• Input form screen error window navigation
Fixed
• Application theme changes after closing and reopening the app
• Certain colors are not rendered on iOS
• Special characters are not displayed in file names
• Problems updating barcode input forms with multiple inputs
• The user can only view a small subset of list options in a Virtual Agent chat
• Data visualization sources fail to decode JSON that does not contain a label
• Placeholder text is not visible on an IT Asset Management asset
• Input form screen survey shows incorrect choices when scrolling on iOS 18
• App gets stuck on blank screen when the user opens a push notification with redirection
• Deep links from a QR code don't work when the blur app option is enabled and UX analytics is disabled
• The wrong URL is loaded into the URL screen when switching between clone instances
• A "Date" type input sends an incorrect time on iOS
Detailed release notes can be found on the ServiceNow product documentation website.
Build 875071809v20.0.02025-05-29 04:26:39
New
• Attachment error handling
• Input form screen navigation screen
• Input form screen error window navigation
Fixed
• Application theme changes after closing and reopening the app
• Certain colors are not rendered on iOS
• Special characters are not displayed in file names
• Problems updating barcode input forms with multiple inputs
• The user can only view a small subset of list options in a Virtual Agent chat
• Data visualization sources fail to decode JSON that does not contain a label
• Placeholder text is not visible on an IT Asset Management asset
• Input form screen survey shows incorrect choices when scrolling on iOS 18
• App gets stuck on blank screen when the user opens a push notification with redirection
• Deep links from a QR code don't work when the blur app option is enabled and UX analytics is disabled
• The wrong URL is loaded into the URL screen when switching between clone instances
• A "Date" type input sends an incorrect time on iOS
Detailed release notes can be found on the ServiceNow product documentation website.
Build 874710865v19.5.12025-05-13 21:21:38
Fixed
• UX analytics not being recorded
Detailed release notes can be found on the ServiceNow product documentation website.
Build 874209076v19.5.02025-04-24 06:23:43
New
• Additions and enhancements to Mobile Virtual Agent, including:
o Agentic AI to boost live agent productivity
o Chat history, in-line citations and custom search configuration
o People match and query follow-up actions
o Updated UI and multi-language support
Detailed release notes can be found on the ServiceNow product documentation website.
No pricing data captured yet — comparisons appear once the app has paid storefronts or in-app purchases.
Availability 75 of 75 storefronts
| Region | Language | Price | Ratings | Avg | Version |
|---|---|---|---|---|---|
| US | en-US | Free | 24 | 4.4 | 21.5.0 |
| AG | en-GB | Free | 0 | — | 21.5.0 |
| AI | en-GB | Free | 0 | — | 21.5.0 |
| AO | en-GB | Free | 0 | — | 21.5.0 |
| AR | es-MX | Free | 0 | — | 21.5.0 |
| BB | en-GB | Free | 0 | — | 21.5.0 |
| BF | en-GB | Free | 0 | — | 21.5.0 |
| BJ | en-GB | Free | 0 | — | 21.5.0 |
| BO | es-MX | Free | 0 | — | 21.5.0 |
| BR | pt-BR | Free | 0 | — | 21.5.0 |
| BS | en-GB | Free | 0 | — | 21.5.0 |
| BW | en-GB | Free | 0 | — | 21.5.0 |
| BZ | en-GB | Free | 0 | — | 21.5.0 |
| CD | en-GB | Free | 0 | — | 21.5.0 |
| CG | en-GB | Free | 0 | — | 21.5.0 |
| CI | fr-FR | Free | 0 | — | 21.5.0 |
| CL | es-MX | Free | 0 | — | 21.5.0 |
| CM | fr-FR | Free | 0 | — | 21.5.0 |
| CO | es-MX | Free | 0 | — | 21.5.0 |
| CR | es-MX | Free | 0 | — | 21.5.0 |
| CV | en-GB | Free | 0 | — | 21.5.0 |
| DM | en-GB | Free | 0 | — | 21.5.0 |
| DO | es-MX | Free | 0 | — | 21.5.0 |
| DZ | en-GB | Free | 0 | — | 21.5.0 |
| EC | es-MX | Free | 0 | — | 21.5.0 |
| GA | fr-FR | Free | 0 | — | 21.5.0 |
| GD | en-GB | Free | 0 | — | 21.5.0 |
| GH | en-GB | Free | 0 | — | 21.5.0 |
| GM | en-GB | Free | 0 | — | 21.5.0 |
| GT | es-MX | Free | 0 | — | 21.5.0 |
| GW | en-GB | Free | 0 | — | 21.5.0 |
| GY | en-GB | Free | 0 | — | 21.5.0 |
| HN | es-MX | Free | 0 | — | 21.5.0 |
| JM | en-GB | Free | 0 | — | 21.5.0 |
| KE | en-GB | Free | 0 | — | 21.5.0 |
| KN | en-GB | Free | 0 | — | 21.5.0 |
| KY | en-GB | Free | 0 | — | 21.5.0 |
| LC | en-GB | Free | 0 | — | 21.5.0 |
| LR | en-GB | Free | 0 | — | 21.5.0 |
| LY | en-GB | Free | 0 | — | 21.5.0 |
| MA | en-GB | Free | 0 | — | 21.5.0 |
| MG | en-GB | Free | 0 | — | 21.5.0 |
| ML | en-GB | Free | 0 | — | 21.5.0 |
| MS | en-GB | Free | 0 | — | 21.5.0 |
| MU | en-GB | Free | 0 | — | 21.5.0 |
| MW | en-GB | Free | 0 | — | 21.5.0 |
| MX | es-MX | Free | 0 | — | 21.5.0 |
| MZ | en-GB | Free | 0 | — | 21.5.0 |
| NA | en-GB | Free | 0 | — | 21.5.0 |
| NE | en-GB | Free | 0 | — | 21.5.0 |
| NG | en-GB | Free | 0 | — | 21.5.0 |
| NI | es-MX | Free | 0 | — | 21.5.0 |
| PA | es-MX | Free | 0 | — | 21.5.0 |
| PE | es-MX | Free | 0 | — | 21.5.0 |
| PY | es-MX | Free | 0 | — | 21.5.0 |
| RW | en-GB | Free | 0 | — | 21.5.0 |
| SC | en-GB | Free | 0 | — | 21.5.0 |
| SL | en-GB | Free | 0 | — | 21.5.0 |
| SN | en-GB | Free | 0 | — | 21.5.0 |
| SR | en-GB | Free | 0 | — | 21.5.0 |
| ST | en-GB | Free | 0 | — | 21.5.0 |
| SV | es-MX | Free | 0 | — | 21.5.0 |
| SZ | en-GB | Free | 0 | — | 21.5.0 |
| TC | en-GB | Free | 0 | — | 21.5.0 |
| TD | en-GB | Free | 0 | — | 21.5.0 |
| TN | en-GB | Free | 0 | — | 21.5.0 |
| TT | en-GB | Free | 0 | — | 21.5.0 |
| TZ | en-GB | Free | 0 | — | 21.5.0 |
| UG | en-GB | Free | 0 | — | 21.5.0 |
| UY | en-GB | Free | 0 | — | 21.5.0 |
| VC | en-GB | Free | 0 | — | 21.5.0 |
| VE | es-MX | Free | 0 | — | 21.5.0 |
| VG | en-GB | Free | 0 | — | 21.5.0 |
| ZM | en-GB | Free | 0 | — | 21.5.0 |
| ZW | en-GB | Free | 0 | — | 21.5.0 |
Change log 29 changes · ZM
✎
releaseNotes updated
Fixed:
- Smart assessment attachment upload fails and an unanswered question error appears on 'Submit'
- Mobile questionnaires details text under the question
✎
description updated
Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve ca
✎
subtitle updated
Always here. Always ready.
✎
name updated
Now Support
◆
Version 21.5.0 released
Fixed:
- Smart assessment attachment upload fails and an unanswered question error appears on 'Submit'
- Mobile questionnaires details text under the question is cut-off
- Voice Agent calls drop when users navigate away from the voice ag
◆
Version 21.4.0 released
New:
• Attachments can be configured to upload in the background while using the app
• UI Rules can be validated on form submissions
• Multiple filetypes can be uploaded to AI Lens
• Support for new Now Assist Premium Chat experience
F
◆
Version 21.3.0 released
Fixed:
• Default date in the reservation screen is set to yesterday instead of today
• Mobile device date does not match the date displayed in the platform
• App crashes while uploading files in impersonation mode
• Error when an action has
◆
Version 21.2.0 (251230090000.1512) released
Fixed:
· Catalog icons are not displayed when the short description is long
· Catalog items without icons don’t align with catalog items that have them
· Video player configuration error when opening a ‘Campaign’
· 'Start travel' and 'S
◆
Version 21.1.1 released
Fixed:
· Start Travel and Start Work footer buttons were unresponsive
Detailed release notes can be found on the ServiceNow product documentation website.
◆
Version 21.1.0 released
Fixed:
· The activity stream is not sorted in descending order
· Performing write-back actions on work order tasks reduces app performance
· Category icons on Now Mobile don’t load properly
· Card sizes don't align with the font selection
◆
Version 21.0.2 released
• Fixed an issue where the form screen was not refreshing
• Fixed an issue where the Activity stream displayed items out of order
• Fixed profile images-related issues on the search results page
◆
Version 21.0.1 released
This update provides important bug fixes and updates and is recommended for all users.
Detailed release notes can be found on the ServiceNow product documentation website.
◆
Version 21.0.0 released
Fixed
• Bubble buttons appear to overlap
• The Granular Delegation plugin causes dates to appear truncated
• Error when using the 'Accept'/'Reject' notification actions for parts-sourcing flow
• User can’t select a ‘Choice’ on a scripte
◆
Version 20.7.0 released
Fixed
• There is a gap in the title of the first choice in an inline choice field
• On the Parameters screen, long descriptions are cut when the device is rotated
Detailed release notes can be found on the ServiceNow product documentat
◆
Version 20.6.0 released
Fixed:
• Attachments uploaded in offline mode are not visible once back online
• Smart Assessment questionnaire responses are not retained
• An ‘Email’ smart button doesn’t open in the default email app
• A step loader is incorrectly di
◆
Version 20.5.0 released
Fixed
• Data Visualization Single score on the Mobile app displays an error on iOS 26
• The user is unable to use push actions due to an API error
• The Now Mobile app crashes when attempting to reserve a workspace
• The user can’t
◆
Version 20.4.2 released
Fixed issue with duplicate offline attachments for certain configurations
◆
Version 20.4.1 released
Fixed:
• Rendering charts on iOS 26
Detailed release notes can be found on the ServiceNow product documentation website.
◆
Version 20.4.0 released
Fixed:
Intermittent fetch errors when submitting records
Unresponsive chat icon after returning to a chat
AppAuth isn't launching Safari when the default browser isn’t Safari
Allow the ability to turn off the ‘Ask a Follow Up’ featu
◆
Version 20.3.1 released
• Fixed citation & formatting issues for synthesized response in Search
• Fixed an issue for managing the Microsoft Edge browser via Intune
◆
Version 20.3.0 released
Now Assist Virtual Agent
• Support for KG Inline Citations & View Records
• Web Search Responses with Citations and Sources
• Multi Modal DocQnA
• Dynamic Step Loader
Now Assist Search
• Synthesized Responses & Streaming from Search
◆
Version 20.2.1 released
Bug fixes and general improvements
◆
Version 20.2.0 released
Fixed
• Multi-Instance login does not work on iOS Agent Intune
• Deep links in certain formats do not redirect properly
• iOS web search design issues
Detailed release notes can be found on the ServiceNow product documentation webs
◆
Version 20.1.1 released
Fixed
· Deep links to embedded web pages
Detailed release notes can be found on the ServiceNow product documentation website.
◆
Version 20.1.0 released
Fixed
· File attachments using a Unicode filename show a percentage encoded
· The user can’t upload a catalog item with a variable type attachment
· Data visualization dashboards don’t work properly
· WebView reloads when the app is foregr
◆
Version 20.0.1 released
New
• Attachment error handling
• Input form screen navigation screen
• Input form screen error window navigation
Fixed
• Application theme changes after closing and reopening the app
• Certain colors are not rendered on iOS
•
◆
Version 20.0.0 released
New
• Attachment error handling
• Input form screen navigation screen
• Input form screen error window navigation
Fixed
• Application theme changes after closing and reopening the app
• Certain colors are not rendered on iOS
•
◆
Version 19.5.1 released
Fixed
• UX analytics not being recorded
Detailed release notes can be found on the ServiceNow product documentation website.
◆
Version 19.5.0 released
New
• Additions and enhancements to Mobile Virtual Agent, including:
o Agentic AI to boost live agent productivity
o Chat history, in-line citations and custom search configuration
o People match and query follow-up actions
o Upda