Fruitful Registry
Home › Photo & Video
ShutterCount Mobile icon

ShutterCount Mobile

DIRE Studio
The Original
Open in App Store ↗
DO flag DO
USen-USKRkoDEde-DEESes-ESBRpt-BRMXes-MXIDen-GBITitCLes-MXSEsvTWzh-Hant-TWMYen-GBNOen-GBCOes-MXDZen-GBSGen-GBAFen-GBAGen-GBAIen-GBALen-GBAOen-GBARes-MXBAen-GBBBen-GBBFen-GBBJen-GBBMen-GBBOes-MXBSen-GBBWen-GBBZen-GBCDen-GBCGen-GBCIfr-FRCMfr-FRCRes-MXCVen-GBCYen-GBDMen-GBDOes-MXECes-MXGAfr-FRGDen-GBGHen-GBGMen-GBGTes-MXGWen-GBGYen-GBHNes-MXJMen-GBKEen-GBKNen-GBKYen-GBLCen-GBLKen-GBLRen-GBLYen-GBMAen-GBMGen-GBMLen-GBMRen-GBMSen-GBMTen-GBMUen-GBMWen-GBMZen-GBNAen-GBNEen-GBNGen-GBNIes-MXNRen-GBPAes-MXPEes-MXPYes-MXRSen-GBRWen-GBSAen-GBSCen-GBSLen-GBSNen-GBSRen-GBSTen-GBSVes-MXSZen-GBTCen-GBTDen-GBTNen-GBTTen-GBTZen-GBUGen-GBUYen-GBVCen-GBVEes-MXVGen-GBZAen-GBZMen-GBZWen-GB
97 of 97 storefronts
Content in en-US
Age Rating
4+
Years
Developer
DIRE Studio
Language
ES
+1 More
Size
4.0
MB

Information

Apple ID1084325249
Bundle IDcom.direstudio.ShutterCount.mobile
SellerSeller
Min iOS15.6
Min macOS12.5
Device familiesiphone, ipad, ipod
Released2016-04-04
CopyrightCopyright © 2013-2025 DIRE Studio.
WebsiteLink ↗
Privacy policyLink ↗

Preview 2 platforms

iPhone 10 images

iPhone screenshot
iPhone screenshot
iPhone screenshot
iPhone screenshot
iPhone screenshot
iPhone screenshot
iPhone screenshot
iPhone screenshot
iPhone screenshot
iPhone screenshot

iPad 10 images

iPad screenshot
iPad screenshot
iPad screenshot
iPad screenshot
iPad screenshot
iPad screenshot
iPad screenshot
iPad screenshot
iPad screenshot
iPad screenshot

What’s New Version 7.0

New features: • Improved iOS 26 support.

Description

*** The original, most feature-rich and only iOS shutter count reader that works with all new Canons *** ShutterCount displays the number of shutter actuations (the shutter count) of your Canon EOS, Nikon or Pentax digital camera - see the complete list of certified models below. The shutter count is read directly from USB or Wi-Fi connected Canons, and from image files for Nikon and Pentax cameras. With ShutterCount you can easily check whether a newly purchased camera is really new, or how heavily used a pre-owned item is. And you can save a trip to a service center by doing the reading for yourself. BASE FEATURES • Unlimited readings • Counter for still photos • Wear indicator with numeric and graphical rated shutter life percentage display • History logging to track camera usage; logs are stored in CSV format that can be imported into Numbers or Excel for further processing • Reports in plain text format • Wizard to guide you through the reading process LIVE VIEW PACK (optional in-app purchase supporting select Canon models) • Counters for live view/videos and electronic shutter • Distribution chart PLUS PACK (optional in-app purchase) • Graphing • Shutter life forecasting (not available for some Nikon and Pentax models) • History deduplication • Canon EOS camera management (date/time sync, owner name editing, copyright information setting, outdated firmware warning, IPTC export/import) • Raw copyright information display and secure personal data wiping for Canons CERTIFIED CAMERAS USB connection (requires a Lightning to USB Camera Adapter or a USB-C equipped iPad; Wi-Fi on the camera must be disabled): • Canon 1D4/1DC/1DX/1DX2/1DX3/5D2/5D3/5D4/5DS/5DSR/6D/6D2/7D/7D2/40D/50D/60D/60Da/70D/77D/80D/90D/100D/200D/200D2/250D/450D/500D/550D/600D/650D/700D/750D/760D/800D/850D/1000D/1100D/1200D/1300D/1500D/2000D/3000D/4000D/8000D/9000D/M6II/M50/M50II/R/R1/R3/R5/R5C/R5II/R6/R6II/R7/R8/R10/R50/R100/Ra/RP; Kiss F/M/M2/X2/X3/X4/X5/X6i/X7/X7i/X8i/X9/X9i/X10/X10i/X50/X70/X80/X90; Rebel SL1/SL2/SL3/T1i/T2i/T3/T3i/T4i/T5/T5i/T6/T6i/T6s/T7/T7i/T8i/T100/XS/XSi Wi-Fi/Ethernet connection is supported using built-in networking or Canon transmitters on the above cameras having the "EOS Utility" function. The camera must be paired directly with ShutterCount using this function. Image files: • Nikon D2H/D2X/D2Xs/D3/D3S/D3X/D4/D4S/D5/D6/D40/D40X/D50/D60/D70/D70s/D80/D90/D200/D300/D300S/D500/D600/D610/D700/D750/D780/D800/D800E/D810/D850/D3000/D3100/D3200/D3300/D3400/D3500/D5000/D5100/D5200/D5300/D5500/D5600/D7000/D7100/D7200/D7500/Df/Z5/Z6/Z6II/Z6III/Z7/Z7II/Z8/Z9/Z30/Z50/Zf/Zfc; 1 AW1/J1/J3/J4/J5/V1/V2/V3; Coolpix A • Pentax *istDL/*istDL2/645D/645Z/K1/K1II/K3/K3II/K3III/K3IIIMono/K5/K5II/K5IIs/K7/K10D/K20D/K30/K50/K70/K100D/K100D Super/K200D/K500/K2000/Km/KP/Kr/KS1/KS2/Kx Cameras not listed here are not supported. FOR DETAILED COMPATIBILITY INFORMATION PLEASE VISIT: https://www.direstudio.com/shuttercount/tech-specs Questions? Problems? Check out the Getting Started Guide (https://www.direstudio.com/shuttercount/getting-started), the FAQ (https://www.direstudio.com/shuttercount/faq), or contact our support by tapping Report a Problem on the More tab! DISCLAIMER: The app displays the camera's internal counter. DIRE Studio is not responsible for how well and accurately the camera maintains that counter. The forecast is calculated based on your previous usage, and will change if you use the camera differently in the future.

In-App Purchases DO pricing

One-Time Purchases
Plus Pack—
Live View Pack—

Capabilities

In-App Purchases

Accessibility

ipadiphonemacrealityDevicetvoswatch

Version history 25 versions

Build 878465185v7.02025-09-30 08:18:18
New features: • Improved iOS 26 support.
Build 870884521v6.72024-12-06 14:59:36
New features: • Added support for Canon EOS R1.
Build 869437529v6.62024-10-24 06:25:01
New features: • Added support for Canon EOS R5 Mark II. • Added support for NIKON Z6 III. • Support for iPhone 16 Pro, 16 Pro Max and new iPad screen sizes. • Improved USB connection problem detection on iPadOS 17 and later. Fixes: • Worked around a bug in recent Canon EOS R5 firmware revisions that may lock the camera up if copyright information is updated while the camera's LCD is turned off.
Build 861981836v6.5.12023-12-06 08:15:21
New features: • The revamped USB communication engine establishes Canon camera connections faster and is immune to card content enumeration issues. • Updated Wizard.
Build 860824416v6.52023-10-21 08:27:56
New features: • Added support for Canon EOS R50 and R100. • Added support for NIKON Zf. • Added support for PENTAX K-3 Mark III Monochrome. • AI support assistant covers 95%+ of the typical problems stemming from incorrect app use with immediate answers on the device. • New information message for cameras reporting the counter in 1000 increments. • Added a new message when improperly working USB connection is detected on iOS/iPadOS 17. Fixes: • Worked around the missing daylight savings time option in the EOS R5 C to ensure that time and time zone in VIDEO mode are always the same as those set by the app in PHOTO mode. • Corrected a problem where the device's pairing name might appear garbled on the camera.
Build 857345416v6.42023-05-30 07:01:38
New features: • Added support for Canon EOS R8 and Nikon Z8.
Build 853963728v6.32023-03-05 11:40:05
New features: • Added support for Canon EOS R6 Mark II. • Improved error messages.
Build 853613501v6.22022-11-30 08:41:19
New features: • Added support for Canon EOS R7. • Improved iOS/iPadOS 16 compatibility.
Build 852459436v6.12022-09-28 18:30:38
New features: • Added support for Nikon Z30. • Added support for iPhone 14 Pro and 14 Pro Max screen sizes.
Build 851978599v6.02022-09-07 06:24:53
New features: • Added support for Canon EOS R5 C in PHOTO mode. VIDEO mode is not supported. • Added support for Canon EOS M50 Mark II/Kiss M2 and R10. • Added support for the Canon WFT-R10 Wireless File Transmitter. • The app's abbreviated name appears in the device's network pairing name to easily distinguish multiple apps used on the same device with the same camera. • Under-the-hood modernization for contemporary iOS/iPadOS versions. The app now requires iOS/iPadOS 15 or later.
Build 847156607v5.12022-02-16 13:09:36
New features: • Added support for Canon EOS R3 and Nikon Z9. • Added a prominent message when Canon camera pairing is continuously attempted the wrong way.
Build 844396156v5.0.12021-10-06 16:28:46
New features: • Added support for iPad mini 6 screen size. • Improved iOS 15 support.
Build 843819873v5.02021-09-18 20:34:23
New features: • The all-new Wizard guides you through numerous possibilities the app offers in reading the counter from Canon, Nikon and Pentax cameras. • Shutter wear (in percentage of the shutter's rating) is displayed in a separate field on the Camera Summary screen. • Pairing is offered automatically when a camera ready for pairing is detected on the network. It can be disabled in the menu. • Reworked pairing dialog with progress indication. • Added support for Pentax K-3 Mark III and Nikon Z fc. • Support for downloading images directly from USB-connected Nikon/Pentax cameras and memory card readers. Requires iOS/iPadOS 14.5 or later. • Improved USB and Wi-Fi connection problem detection.
Build 841367791v4.92021-04-16 06:34:29
New features: • Added support for Canon EOS R6. New features in the Live View Pack: • The number of pictures made with the electronic shutter is displayed on the Distribution Chart for Canon 90D, M50/Kiss M and R6. This number is not included elsewhere as the electronic shutter does not contribute to mechanical shutter wear.
Build 840793091v4.82021-03-13 06:51:28
New features: • Added a message when network pairing is attempted while local network access is not allowed for the app. • Improved problem reporting. • Improved iOS 14 support.
Build 838363096v4.72020-11-09 22:08:54
New features: • Added support for Nikon D6, Z6 II, Z7 II. • USB connections continue to operate for up to 30 seconds when the app is put into the background on iOS/iPadOS 14.2 and later. • The app falls back to displaying a number that includes electronic shutter actuations when the Canon EOS R5 fails to report the mechanical shutter counter due to a firmware bug. • Added support for iPhone 12 series screen sizes. New features in the Plus Pack: • Raw Copyright Information reveals extraneous information contained in Canon cameras. Ideally there should be no such thing, but editing or deleting author and copyright in the camera (as well as with most apps) will result in leftover that may leak personal data. • Wipe Personal Data securely deletes owner name, author name, copyright and (if available) IPTC information from Canon cameras. New features in the Live View Pack: • The number of pictures made with the electronic shutter is displayed on the Distribution Chart for Canon EOS-1D X Mark III, R and R5. This number is not included elsewhere as the electronic shutter does not contribute to mechanical shutter wear.
Build 837569320v4.62020-09-19 11:54:49
New features: • Added support for Canon EOS 850D/Rebel T8i/Kiss X10i. • Added support for Nikon D780 and Z5. • Added progress notification if connecting a camera via USB takes longer than one second (due to a large number of pictures on the memory card). • Added an error message when non-operational USB connection detected on iOS 14. • Improved Wi-Fi connection problem detection. Fixes: • The Usage Meter is now displayed correctly on iPads in landscape orientation.
Build 837294560v4.52020-08-11 13:26:20
New features: • Added support for Canon EOS R5. Due to bugs in this camera's firmware, establishing a connection via Wi-Fi may take unusually long (up to 1 minute). • Improved iPad multitasking support. • History logs are accessible via the Files app. Fixes: • Fixed a possible crash when IPTC information is applied to a camera having no IPTC set beforehand. • Fixed a possible crash when the author name is deleted in the copyright information template editor. • Corrected missing French home screen quick action translations.
Build 835194494v4.42020-03-21 18:47:17
BREAKING NEWS *** ShutterCount Mobile now supports USB connected Canon EOS cameras! For the complete list of supported cameras please refer to the description below or our Tech Specs page: https://www.direstudio.com/shuttercount/tech-specs/ For detailed connection instructions check out the Getting Started Guide: https://www.direstudio.com/shuttercount/getting-started/ USB connection requires a Lightning to USB Camera Adapter or a USB-C equipped iPad and iOS/iPadOS 13.4 or later. Additional New features: • Added support for Canon EOS-1D X Mark III. Fixes: • Worked around a 1D X Mark II firmware bug that could hang the camera when copyright information or IPTC data is set while live view is active.
Build 834222500v4.32020-01-05 20:29:52
New features: • Added support for Canon EOS M6 Mark II and EOS Ra.
Build 833132343v4.22019-10-14 08:22:07
New features: • Added support for Canon EOS 90D and Nikon Z50. • Improved connection error messages. • Support for the 10.2" iPad screen size.
Build 832790503v4.12019-09-18 16:49:20
New features: • iOS 13 compatibility, including support for Dark Mode.
Build 831280161v4.02019-06-05 06:25:52
New features: • Added support for Canon EOS RP and 250D/Rebel SL3/Kiss X10/200D Mark II. • Added shutter rating for Nikon D850. • Auto power off is prevented on connected Canon cameras by default. It can be disabled in the menu. WHAT'S NEW IN THE PLUS PACK New features for Canon EOS cameras: • The copyright information template provides an easy way to set and maintain author and copyright metadata. Supports tokens for the current year (so it's always up-to-date), owner/author name and the copyright symbol. Also sets copyright tags in IPTC information on cameras having IPTC support. • Owner name editing. Click the "Owner Name" label on the "Summary" tab or choose "Camera Settings" and then "Edit Owner Name" in the menu to edit it. • IPTC export/import for cameras that support IPTC information (EOS-1D X Mark II, 5D Mark IV, R). The created files are compatible with Kuuvik Capture and Canon EOS Utility. • Date/time is synchronized immediately on all connected cameras when "Sync Camera Date/Time" is set.
Build 829181753v3.52018-11-29 10:14:34
New features: • File Mode to read the shutter counter stored in Nikon and Pentax photos. For the complete list of certified cameras please see the app description. File Mode works by opening original images from Photos, so you have to make a photo with your camera and import this unmodified original into Photos first. Possible ways to import include: using a Lightning to USB Camera Adapter, direct USB connection on iPad Pro 11" and iPad Pro 12.9" 3rd Generation, or the camera manufacturer's iOS app. File Mode requires iOS 12 or later. • French localization. • Added support for iPad Pro 11" and iPad Pro 12.9" 3rd Generation.
Build 828960122v3.42018-10-20 06:59:17
New features: • Mirrorless camera support for Canon EOS R and M50/Kiss M. • Added support for iPhone XS Max and XR screen sizes. • Added a menu item to quickly access our privacy policy and a privacy notice before sending a problem report.
App price

Price history by region

Currency
 Show Columns
 Search

Availability 97 of 97 storefronts

RegionLanguagePriceRatingsAvgVersion
US en-USUSD 9.99653.37.0
KR koKRW 15000241.87.0
DE de-DEEUR 9.99223.37.0
ES es-ESEUR 9.9983.57.0
BR pt-BRBRL 59.973.07.0
MX es-MXMXN 19952.47.0
ID en-GBIDR 14900045.07.0
IT itEUR 9.9942.07.0
CL es-MXCLP 999032.37.0
SE svSEK 11933.77.0
TW zh-Hant-TWTWD 29033.77.0
MY en-GBMYR 39.923.07.0
NO en-GBNOK 9925.07.0
CO es-MXCOP 3990011.07.0
DZ en-GBUSD 9.9915.07.0
SG en-GBSGD 12.9815.07.0
AF en-GBUSD 9.990—7.0
AG en-GBUSD 9.990—7.0
AI en-GBUSD 9.990—7.0
AL en-GBUSD 9.990—7.0
AO en-GBUSD 9.990—7.0
AR es-MXUSD 9.990—7.0
BA en-GBEUR 9.990—7.0
BB en-GBUSD 9.990—7.0
BF en-GBUSD 9.990—7.0
BJ en-GBUSD 9.990—7.0
BM en-GBUSD 9.990—7.0
BO es-MXUSD 9.990—7.0
BS en-GBUSD 9.990—7.0
BW en-GBUSD 9.990—7.0
BZ en-GBUSD 9.990—7.0
CD en-GBUSD 9.990—7.0
CG en-GBUSD 9.990—7.0
CI fr-FRUSD 9.990—7.0
CM fr-FRUSD 9.990—7.0
CR es-MXUSD 9.990—7.0
CV en-GBUSD 9.990—7.0
CY en-GBEUR 9.990—7.0
DM en-GBUSD 9.990—7.0
DO es-MXUSD 9.990—7.0
EC es-MXUSD 9.990—7.0
GA fr-FRUSD 9.990—7.0
GD en-GBUSD 9.990—7.0
GH en-GBUSD 9.990—7.0
GM en-GBUSD 9.990—7.0
GT es-MXUSD 9.990—7.0
GW en-GBUSD 9.990—7.0
GY en-GBUSD 9.990—7.0
HN es-MXUSD 9.990—7.0
JM en-GBUSD 9.990—7.0
KE en-GBUSD 9.990—7.0
KN en-GBUSD 9.990—7.0
KY en-GBUSD 9.990—7.0
LC en-GBUSD 9.990—7.0
LK en-GBUSD 9.990—7.0
LR en-GBUSD 9.990—7.0
LY en-GBUSD 9.990—7.0
MA en-GBUSD 9.990—7.0
MG en-GBUSD 9.990—7.0
ML en-GBUSD 9.990—7.0
MR en-GBUSD 9.990—7.0
MS en-GBUSD 9.990—7.0
MT en-GBEUR 9.990—7.0
MU en-GBUSD 9.990—7.0
MW en-GBUSD 9.990—7.0
MZ en-GBUSD 9.990—7.0
NA en-GBUSD 9.990—7.0
NE en-GBUSD 9.990—7.0
NG en-GBNGN 149000—7.0
NI es-MXUSD 9.990—7.0
NR en-GBUSD 9.990—7.0
PA es-MXUSD 9.990—7.0
PE es-MXPEN 39.90—7.0
PY es-MXUSD 9.990—7.0
RS en-GBEUR 9.990—7.0
RW en-GBUSD 9.990—7.0
SA en-GBSAR 39.990—7.0
SC en-GBUSD 9.990—7.0
SL en-GBUSD 9.990—7.0
SN en-GBUSD 9.990—7.0
SR en-GBUSD 9.990—7.0
ST en-GBUSD 9.990—7.0
SV es-MXUSD 9.990—7.0
SZ en-GBUSD 9.990—7.0
TC en-GBUSD 9.990—7.0
TD en-GBUSD 9.990—7.0
TN en-GBUSD 9.990—7.0
TT en-GBUSD 9.990—7.0
TZ en-GBTZS 249000—7.0
UG en-GBUSD 9.990—7.0
UY en-GBUSD 9.990—7.0
VC en-GBUSD 9.990—7.0
VE es-MXUSD 9.990—7.0
VG en-GBUSD 9.990—7.0
ZA en-GBZAR 199.990—7.0
ZM en-GBUSD 9.990—7.0
ZW en-GBUSD 9.990—7.0

Change log 29 changes · DO

✎
releaseNotes updated
New features: • Improved iOS 26 support.
✎
description updated
*** The original, most feature-rich and only iOS shutter count reader that works with all new Canons *** ShutterCount displays the number of shutter actuations
✎
subtitle updated
The Original
✎
name updated
ShutterCount Mobile
◆
Version 7.0 released
New features: • Improved iOS 26 support.
◆
Version 6.7 released
New features: • Added support for Canon EOS R1.
◆
Version 6.6 released
New features: • Added support for Canon EOS R5 Mark II. • Added support for NIKON Z6 III. • Support for iPhone 16 Pro, 16 Pro Max and new iPad screen sizes. • Improved USB connection problem detection on iPadOS 17 and later. Fixes: • Worke
◆
Version 6.5.1 released
New features: • The revamped USB communication engine establishes Canon camera connections faster and is immune to card content enumeration issues. • Updated Wizard.
◆
Version 6.5 released
New features: • Added support for Canon EOS R50 and R100. • Added support for NIKON Zf. • Added support for PENTAX K-3 Mark III Monochrome. • AI support assistant covers 95%+ of the typical problems stemming from incorrect app use with imme
◆
Version 6.4 released
New features: • Added support for Canon EOS R8 and Nikon Z8.
◆
Version 6.3 released
New features: • Added support for Canon EOS R6 Mark II. • Improved error messages.
◆
Version 6.2 released
New features: • Added support for Canon EOS R7. • Improved iOS/iPadOS 16 compatibility.
◆
Version 6.1 released
New features: • Added support for Nikon Z30. • Added support for iPhone 14 Pro and 14 Pro Max screen sizes.
◆
Version 6.0 released
New features: • Added support for Canon EOS R5 C in PHOTO mode. VIDEO mode is not supported. • Added support for Canon EOS M50 Mark II/Kiss M2 and R10. • Added support for the Canon WFT-R10 Wireless File Transmitter. • The app's abbreviated
◆
Version 5.1 released
New features: • Added support for Canon EOS R3 and Nikon Z9. • Added a prominent message when Canon camera pairing is continuously attempted the wrong way.
◆
Version 5.0.1 released
New features: • Added support for iPad mini 6 screen size. • Improved iOS 15 support.
◆
Version 5.0 released
New features: • The all-new Wizard guides you through numerous possibilities the app offers in reading the counter from Canon, Nikon and Pentax cameras. • Shutter wear (in percentage of the shutter's rating) is displayed in a separate field
◆
Version 4.9 released
New features: • Added support for Canon EOS R6. New features in the Live View Pack: • The number of pictures made with the electronic shutter is displayed on the Distribution Chart for Canon 90D, M50/Kiss M and R6. This number is not inclu
◆
Version 4.8 released
New features: • Added a message when network pairing is attempted while local network access is not allowed for the app. • Improved problem reporting. • Improved iOS 14 support.
◆
Version 4.7 released
New features: • Added support for Nikon D6, Z6 II, Z7 II. • USB connections continue to operate for up to 30 seconds when the app is put into the background on iOS/iPadOS 14.2 and later. • The app falls back to displaying a number that incl
◆
Version 4.6 released
New features: • Added support for Canon EOS 850D/Rebel T8i/Kiss X10i. • Added support for Nikon D780 and Z5. • Added progress notification if connecting a camera via USB takes longer than one second (due to a large number of pictures on the
◆
Version 4.5 released
New features: • Added support for Canon EOS R5. Due to bugs in this camera's firmware, establishing a connection via Wi-Fi may take unusually long (up to 1 minute). • Improved iPad multitasking support. • History logs are accessible via the
◆
Version 4.4 released
BREAKING NEWS *** ShutterCount Mobile now supports USB connected Canon EOS cameras! For the complete list of supported cameras please refer to the description below or our Tech Specs page: https://www.direstudio.com/shuttercount/tech-specs/
◆
Version 4.3 released
New features: • Added support for Canon EOS M6 Mark II and EOS Ra.
◆
Version 4.2 released
New features: • Added support for Canon EOS 90D and Nikon Z50. • Improved connection error messages. • Support for the 10.2" iPad screen size.
◆
Version 4.1 released
New features: • iOS 13 compatibility, including support for Dark Mode.
◆
Version 4.0 released
New features: • Added support for Canon EOS RP and 250D/Rebel SL3/Kiss X10/200D Mark II. • Added shutter rating for Nikon D850. • Auto power off is prevented on connected Canon cameras by default. It can be disabled in the menu. WHAT'S NEW
◆
Version 3.5 released
New features: • File Mode to read the shutter counter stored in Nikon and Pentax photos. For the complete list of certified cameras please see the app description. File Mode works by opening original images from Photos, so you have to make
◆
Version 3.4 released
New features: • Mirrorless camera support for Canon EOS R and M50/Kiss M. • Added support for iPhone XS Max and XR screen sizes. • Added a menu item to quickly access our privacy policy and a privacy notice before sending a problem report.
expanded screenshot