world cup error

I currently have a open dispute and I feel my bank has failed to protect me against fraudulent merchants I have IHG credit card and bank has not taken charges off I am very frustrated and disappointed I have provided multiple evidence and have paid around $300 to get counterfeit goods authentication letters like they asked for I have submitted three different companies and also multiple evidence from social media I have also reported to the BBB the FTC, IC3 CFPB, and US CUSTOMS and feel they are just stalling because one phone supervisor rep was very rude to me I have also asked to please emai