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supamanst

1 review by this name
★★★★
Terrible Customer Service
I was charged $50 for a carry-on bag on our returning flight. We were not charged for this bag on our initial flight, nor have we ever been charged for it in 3 other previous flights. The staff never weighed my bag or did any measurements, but said it was too big. The woman who disputed with my 7 months pregnant wife told her that she needed to run back to baggage check in which is unacceptable! The other staff insinuated that the flight team in Dallas “did us a favor”. We had 3 tickets and only 2 carry on bags. Why am I even being charged at all when the bag was taken on the cargo of the plan
American AirlinesUS · 2026-05-13