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★★★★★
App doesn't show claims & EOBs
While this app has been modernized so it no longer locks my entire account if I try to use it (my original 1-star review)...
This app doesn't show Claims & EOBs. Instead of the expected information & document links after we tap the button for "Claims", we instead get a blank white page with an endlessly spinning wait cursor in the middle. Every time. Forever spinning. Never any completion even over 10s of minutes.
Cigna chat support refused to escalate a bug report. So they're never going to fix this.
myCignaUS · 2025-04-17