netsyd

As the review by ajpaxson mentions there are serious limitations to the application. You get the basics - in other words as long as you only want to close a ticket or view a ticket's details you're golden. If you want to view comments, notes, change the ticket to a non-default status and more… you're out go of luck. And don't bother trying to reply to a ticket unless you know the requester's email address… because it doesn't populate that for you. It's very much like someone who doesn't use th