keekstride

They have changed their return process into a hellscape of difficulty and frustration. I had lengthy unintelligible conversation via chat (in which I was disconnected by zara prior to resolvng issues)and I was told I must go to the post office to return. However, after reviewng the form sent via email (why not have the label etc available in the zara app?) I saw in the form that I could print the label on a usps website page for label making. However the link included in zara's document didnt work. Tried 20 times via multiple devices and browsers- didn't work. I told the rep about this an