junovalencia

Most of their customer service is completely automated. Takes ten minutes to get someone on the phone. The girl I got kept repeating things back to me which were not what I said. I had to clarify multiple times. I asked for a supervisor when she didn’t have the authority to comp me the transfer fee for transferring my money back to me due to fraud thru a compromised password in a data leak that Venmo should be responsible for. She left me on hold while she ‘finished her report’ , after five minutes I gave up and hung up as it seemed she would not be transferring me to her supervisor after all.

Really fricking annoying that it stops at one minute. Don’t use this, the fact that they can’t offer you more than that unless you pay 30$ is ridiculous.