jellyphoebe

I booked a hotel through the Agoda app and specifically chose a package that included breakfast for two adults. I paid the full rate for that option, yet upon arrival, the hotel claimed breakfast wasn’t included. Agoda’s confirmation email didn’t mention it either, despite my certainty that I selected the correct package. I trusted Agoda to provide accurate booking information, and now I’m left paying extra for something I already purchased. I contacted the CS by email for many rounds but they kept saying I couldn’t provide any solid proof on what I booked. First, I booked through their app