er1522

Decided to give this company a shot which was a big mistake. I booked a trip to/from NYC from central NY and BOTH of my busses were cancelled within 24 hours of departure with no explanation. Caused me lots of unnecessary stress as I had to scramble to rebook both of my tickets in one weekend within 24 hours of when I needed to leave. Not only that, but they make you go through customer service for a refund even when they cancelled the trip with no explanation! Just to pile it on, the customer service reps take over 20 minutes to respond to each message and the chat will automatically close if