cy-yu

I strongly advise AGAINST using Agoda. I booked and fully paid for a hotel in the US for October back in May, and the booking was confirmed. To my disbelief, Agoda unilaterally canceled my booking just days before check-in, citing the hotel was "fully booked"! This last-minute cancellation left us stranded during our trip, forcing us to book another hotel at over three times the original price, causing significant financial loss. The worst part was the customer service. The support team kept giving us contradictory information and passing us around with no one taking responsibility. They ref