amswahba

I scheduled a Deliveroo order over 24 hours in advance for delivery between 16:30–17:00 because I had Iftar plans and needed to leave my home by 18:00. Despite this, the order was significantly delayed. The rider reportedly collected the order at 17:00, yet it never arrived within the expected timeframe. During the delay, customer support mainly provided scripted apologies without clear updates, even after I shared my exact location and a Google Maps link. I repeatedly asked for the rider’s location and an estimated arrival time, but no clear answer was provided. The situation caused signifi