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ajpaxson
1 review captured · grouped by display name (Apple doesn't publish a unique reviewer id)
★★★★★ It works, but..... — ServiceDesk Plus | On-premises · US
I've had this app for months, and not a single update. It was built, and then forgotten about.
Basic functionality is there, pickup, assign, work log, and close. You can view all and assigned tickets.
Can't add notes, and I get errors when closing tickets created by email. Can't access the other modules of servicedesk, like solutions or tasks.
I would feel different if there were updates as they added and updated the app, but that hasn't happened.