Yousif Bil

Dear Careem Team, I am writing to express my deep dissatisfaction with a recent experience I had using your app. I placed a dinner order through Careem, and immediately after confirming, I realized that the delivery location was mistakenly set to my office instead of my home (which is only about five minutes away). I contacted your customer service instantly to request a simple change of delivery location. To my surprise, the representative informed me that nothing could be done. Even when I explained that I could not receive the order at my office and needed it delivered to my home, I was