We have a dog

**updated 2/3/20 Philips responded with advice to try everything already listed in my efforts to fix this problem. I‘m guessing I was given a pre-written generic response that they are giving to everybody.. because they are suggesting everything I’ve already tried. I have to wonder if there is a fix for this on their side? It is clearly not operator-error when there are SO many of the same issue everywhere. No guys, my WiFi is not weakly connected to my phone. Solid connection here...** I hav