Vivaciouslight

I’ve had issue with this app. I don’t understand why I’m being continually being charged for a number that I can not use. Either the number will disappear and I would have to find another one. Or when I choose how long to use the number it will go through but go back to the same page where I have to chose again and than I pick again and get charged again. I’ve been denied a refund through apple because of this. And as someone who used this app for sometime I shouldn’t have to be made to pay for a number or numbers I was not able to use.