Vancouver Canadian

Rewards not given to me. How do I know there is a place to claim it? I was busy trading on margin and wondering why my referral and other promised bonus money was not credited and later found that it must be claimed. Who told me that I must claim this to receive it??? Hahaha!!! How do I know there is a reward must be claimed to get it and otherwise expire? And now it says that it expired! And showed their messages pop out after errors and message saying it is now invalid due to time passed…when I click that site/button. Other platform just had given to me automatically once I fulfill what I wa