User 111 ro

Your service in Romania is truly disappointing. On December 9, 2025, we were in Sibiu waiting for a bus that was supposed to come from Bucharest. The bus was scheduled to arrive at 6:00 PM, but you started changing the time on the app, saying the bus would be late. We waited almost four hours, and the bus never came; the trip had disappeared from the app. In the cold, with elderly people present, I don't know what they did because I had to find another way to get there in my own city. Furthermore, your customer service is extremely disgusting. Please be professional: your online chat is unresp