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Sumiya-mn
1 review by this name
★★★★★
Refund bug
I booked a hotel room in Beijing and planned my budget very carefully since I’m only traveling a limited number of days. I used this app because it made booking quick and convenient.
However, right after I booked the hotel, it was suddenly refunded for some reason. I have no idea why or what happened. Now I have to wait 5–7 business days for the refund, which has completely disrupted my travel budget and plans.
This was a very frustrating experience, especially because I relied on the booking being confirmed.
Trip.com: Book Flights, HotelsMN · 2026-07-02