Serge Che

This is embarrassing. I’ve wasted an entire day in “24/7 support” because your system refuses to verify my SSN, despite me entering it correctly ten times. Your agents even had the audacity to suggest I was the one entering it incorrectly - on top of the fact that your app demanded I upload my passport for the fifth time today. Instead of help, or escalation because of a obvious technical glitch, I got Patriot Act legalese and a "too bad." No escalation and zero respect for my time. Meanwhile, I opened a Wise account in five minutes with zero drama. Treating customers like incompetent idiots