Saved not soft 11

Very long story short. We noticed an erroneous instant deposit request which we never do. Reported it immediately, within 1 hour of the request being made. Was promised it would be stopped and removed and nothing else I needed to do. Lies. They not only allowed that request to be processed, they allowed 4 more to the tune of $22,000 by processed through my merchant account somehow without any invoice or payment processed on my side. They not only lied repeatedly saying I didn't need to get my bank involved (I did after they allowed more transactions after all my info was changed). No one ever