Sad about Zara

I bought a shirt online and sent it back the next day after seeing the color in person. They sent it back to me a month later and said it wasn’t returnable because I wore it. I didn’t even try it on because the shirt color washed me out. So they sent it to me that way. I tried calling customer service and they kept saying a manager would call me back. No one ever did. Then I would get an email that they tried calling me. There wasn’t a missed call and this happened 3 different times. I never spoke to a did manager. I used to order from Zara but I was so mad about this. On top of them selling m