S. K. A

I purchased tickets for my family, expecting a smooth experience. However, the tickets didn’t validate automatically. Instead, I had to scan a QR code located outside the tram—something that’s neither intuitive nor accessible, especially for first-time users. The system is poorly designed and confusing. To make matters worse, the ticket inspector was unfriendly and came across as threatening. This is a terrible way to welcome tourists to the city. The user experience is frustrating and feels deliberately misleading. Don’t blame tourists or say it’s their responsibility - this kind of issue can