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RonB67
1 review by this name
★★★★★
The digital accessibility is broken, broken, broken.
I fly on American, because I am a blind guy, and I travel with a guide dog, and although the airline gets a lot of things wrong, they actually understand and have a pretty good process for registering service animals. Unfortunately, their app is a straight up disaster from an accessibility standpoint. I could go into all the reasons, like the fact that you can’t, at least using standard Apple gestures for people using voiceover, you can’t check in for a flight while you have a flight active, which is silly, when you travel in back to back days. I could talk about the fact that it’s the bottom
American AirlinesUS · 2025-09-29