Philkad

I purchased tickets through GetYourGuide that were advertised as valid admission to the Nintendo Museum in Kyoto, at a price significantly higher than the official rate. When we arrived, the tickets were not recognised and did not allow us to enter. The Nintendo Museum states that tickets must be purchased through its official system and that resale is prohibited. Despite this, GetYourGuide sells access supplied by third-party providers, takes the customer’s payment directly, and then tries to shift responsibility to the reseller when the tickets do not work. For the customer, the result is