Obidiah1k

Avoid Deliveroo if you value your money; their "Senior Support" is a joke. I placed an order for over AED 200, but the rider spilled the drinks, completely soaking the paper bags and ruining the food. Despite admitting in the chat that the bag was "indeed wet," the agent (Mohammad) refused a full refund, offering only AED 74 and suggesting the food inside was fine to eat. It is unacceptable to pay for a total loss while being told they "strive for excellence". I have had to escalate this to the Dubai Department of Economy and Tourism (DET) for a resolution. Save yourself the headache and use a