Not luvly

The app isn’t working. I pull up my Home Screen and it’s blank. Nothing. I tried re installing it. Nothing changed. I went to ask for help from the app and there is a bubble for “discover more” that covers the space you are to type in so you can’t even see what you’re trying to convey. And then it just says I don’t understand you 100 times. How can you get help with this issue if you can’t even see what you are typing? How can I contact someone who can help?