No Response to Support?

We LOVE our Trane system!!! The app, however, is a pain to use. After 4 years of use, we have to re-initialize the heat schedule every fall. You’d think this was operator error with that many tries, but we continue to manually force the app to heat our space. We have edited schedules, ensured there are no duplicate periods, reset the app, but it always reverts to a schedule we’ve never entered. When we have consulted our service technicians, they have reported many similar issues with other customers. I’m glad the app seems to work for so many others, but we are not impressed at all.